Hi there,
this morning i allowed rhino to update. Unfortunatly my laptop crahes during the update.
After restarting rhino seemed to finish the update but i noticed that all the viewports were black.
Maximizing and restoring didnt do the trick. So i restarted first the programm and then the latop. After that i deinstalled and reinstalled the software from rhino3d.com.
Since i couldn´t resolve the problem on my own i´m asking you to help me.
Sincerly,
Jakob
Hi Jakob -
Please run the Rhino SystemInfo command and copy-paste the result here.
-wim
thanks for replying Wim Dekeyser,
here is the result:
Rhino 7 SR6 2021-5-7 (Rhino 7, 7.6.21127.19001, Git hash:master @ aec74c050f3ca28ab3cfd6882e9453a52366a9b7)
License type: Kommerziell, build 2021-05-07
License details: Cloud Zoo
Windows 10.0.19042 SR0.0 or greater (Physical RAM: 7.9Gb)
Computer platform: LAPTOP - Unplugged [67% battery remaining] ~84 minutes left
Standard graphics configuration.
Primary display and OpenGL: Intel(R) HD Graphics Family (Intel) Memory: 1GB, Driver date: 1-21-2020 (M-D-Y). OpenGL Ver: 4.3.0 - Build 20.19.15.5126
> Integrated graphics device with 3 adapter port(s)
- Windows Main Display is laptop’s integrated screen or built-in port
OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High
Vendor Name: Intel
Render version: 4.3
Shading Language: 4.30 - Build 20.19.15.5126
Driver Date: 1-21-2020
Driver Version: 20.19.15.5126
Maximum Texture size: 16384 x 16384
Z-Buffer depth: 24 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 1 GB
Rhino plugins that do not ship with Rhino
Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.6.21127.19001
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 7.6.21127.19001
C:\Program Files\Rhino 7\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 7.6.21127.19001
C:\Program Files\Rhino 7\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 7\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 7\Plug-ins\RhinoCycles.rhp “RhinoCycles” 7.6.21127.19001
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.6.21127.19001
C:\Program Files\Rhino 7\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 7\Plug-ins\Displacement.rhp “Displacement”
Hi @baumueller
Your graphics card driver is more than a year old and first thing to try is find an updated driver - hopefully that will solve it, but… that card is old and underpowered in terms of Rhino 7. Recommended minimum is 4gb of video RAM.
HTH, Jakob
Hi Kyle,
draging the level down helps. The viewports arent black anymore.
But, and this is a big But, the printing preview and the printed image are black.
Do also have a solution for this problem? Would you be so kind and share it please?
Hi Jakob,
thanks for your hint. The graphics card drivers are up to date. But i will think about buying a new one.
a new video card will greatly improve your experience- Look at the Nvidia RTX cards, buy as much vram and cuda cores as you can-
Hi There,
Has anyone solved this problem yet? I dragged the levels down and had a similar experience to Baumueller. The viewports work now but printing the image to a PDF is still black. My graphics card and computer are plenty powerful so I’m not sure what to do here.
Thanks
Can you type SystemInfo into the Rhino command line and post the results? Thanks