Update and statistics don't respond and stop app

Rhino Rhino for Windows
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1

I’m using Rhino8 on Windows11 ( both are Japanese version ).
Recently, whenever I try to access “Update and statistics” in Rhino 8 option, Rhinoceros stops responding. ( And “Check Update” is also same )

Few weeks ago, there was no problem.

What should I do in this case ?

This is related information from Rhino system information.

Rhino 8 SR29 2026-3-4 (Rhino 8, 8.29.26063.11001, Git hash:master @ bbd126f84fcdaf7a974615b7c9f4f8667571c147)
License type: Commercial、ビルド 2026-03-04
License details: Cloud Zoo

Windows 11 (10.0.26200 SR0.0) or greater (Physical RAM: 16GB)
.NET 8.0.25

Computer platform: DESKTOP

Standard graphics configuration.
Primary display and OpenGL: NVIDIA GeForce RTX 4060 Ti (NVidia) Memory: 16GB, Driver date: 8-14-2024 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 560.94
Accelerated graphics device with 4 adapter port(s)
Windows Main Display attached to adapter port #0

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
GPU Tessellation is: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 8-14-2024
Driver Version: 32.0.15.6094
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 16380 MB

Rhino plugins that do not ship with Rhino

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 8\Plug-ins\Commands.rhp “Commands” 8.29.26063.11001
C:\Program Files\Rhino 8\Plug-ins\WebBrowser.rhp “ウェブブラウザ”
C:\Program Files\Rhino 8\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 8\Plug-ins\RhinoScript.rhp “RhinoScript”
C:\Program Files\Rhino 8\Plug-ins\IdleProcessor.rhp “アイドルプロセッサ”
C:\Program Files\Rhino 8\Plug-ins\RhinoRenderCycles.rhp “Rhinoレンダー” 8.29.26063.11001
C:\Program Files\Rhino 8\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 8.29.26063.11001
C:\Program Files\Rhino 8\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 8\Plug-ins\MeshCommands.rhp “MeshCommands” 8.29.26063.11001
C:\Program Files\Rhino 8\Plug-ins\RhinoCycles.rhp “RhinoCycles” 8.29.26063.11001
C:\Program Files\Rhino 8\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 8.29.26063.11001
C:\Program Files\Rhino 8\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 8\Plug-ins\Displacement.rhp “Displacement”
C:\Program Files\Rhino 8\Plug-ins\SectionTools.rhp “SectionTools”

2

I’ve had the same problem for a while now. I’ve tried reinstalling Rhino more than once to try and fix it. Updated drivers for video, audio, Spacemouse, uninstalled other programs, turned off Windows firewall, turned off modem firewall (yikes), shut down countless processes, turned off wirless network, turned off bluetooth, made sure there where no non-default plugins and did other ungodly things … still no luck.

If I reboot it will work for a while but will lockup again after checking “Updates and Statistics” a few times.

I’ve installed WIP and everything works there, although it takes about 15 seconds to find my (Educational) license.

I have another machine running a commercial license and it has the same problem, locks up when accessing “Updates and Statistics”. Latest version of Rhino.

3

Thanks for the reply.

I successfully solve this problem on my PC following your advice by installing WIP.

It was great help.