Tryng yo use ball pivot, cloud to mesh

welcome to the forum, with so little information it is hard to help.
I think that some point cloud are not understood as a list of points by some plugins. “Ball Pivot.gha” need a list of points so you"ll have to find a component to transform the cloud to a list of points. I know a point cloud is a sort of list of points but the automatic conversion is surely not done.