Hi @scroggin,
Sorry for the issues you are having with your file previews.
They are tough and this is what I found out today from our developers.
This is what we know:
- This seems to be related to the Sequoia 15.0.1 update.
- The thumbnail preview is not the responsibility of anything provided by the Rhino for Mac.
- Mac OS’s Quicklook generates these.
- Some of our developers here have also seen the indexing get out of sync. The thumbnails go away for awhile…a restart of the Mac helps and sometimes just waiting a while has worked for those here that have seen it.
- Others in the Mac world have also seen this too: See these suggestions from the Mac support forum.
If you have an active Apple support contract, you many want to contact them or make an appointment at the Apple store to talk to a Genius.
Erasing the hard drive and reinstalling the Mac Sequoia OS has been reported to fix this issue.
A Rhino customer has confirmed that they solved the issue with Apple Support.
Apple support advised that the best option was to to totally erase the hard drive and set up like a new computer.
Then the customer restored all data and apps ,one at a time, from a backup.It was a long process and the Previews were restored.
He now can see them as before and the system is very fast with only fraction of used hard drive space.
Sincerely,
Mary Ann Fugier