System info - VersionMajorMinorServicePack failed

Helvetosaur · February 6, 2021, 11:36pm

What the heck does that mean? My system is up to date.

nathanletwory · February 6, 2021, 11:58pm

Sounds to me that code to determine the windows version you’re running failed. It’d look something like

Windows 10.0.19042 SR0.0 or greater (Physical RAM: 16Gb)

Helvetosaur · February 7, 2021, 8:47am

OK, but I have seen this in a couple of other SystemInfo reports that have been posted here recently, so maybe you guys have a little there…

nathanletwory · February 7, 2021, 11:10am

Can you please paste the result of the following steps:

open cmd.exe
type command ver
copy & paste the entire version info the command prints to the command-line

And a screenshot of the Windows specifications section of Windows Start Menu > Settings > System > About (towards the bottom).

On my machine the two give:

Microsoft Windows [Version 10.0.19042.746]

Thanks

nathanletwory · February 7, 2021, 11:12am

Logged as RH-62667 GetWindowsVersionMajorMinorServicePack sometimes fails on up-to-date Windows installation where I’d like to collect that extra info.

Helvetosaur · February 7, 2021, 11:58am

Here ya go:

stevebaer · February 7, 2021, 4:14pm

My guess is we aren’t properly handling Windows 8.1 when figuring out the information to present in SystemInfo

Helvetosaur · February 7, 2021, 4:15pm

That was my guess as well…