System info - VersionMajorMinorServicePack failed

What the heck does that mean? My system is up to date.


Sounds to me that code to determine the windows version you’re running failed. It’d look something like

Windows 10.0.19042 SR0.0 or greater (Physical RAM: 16Gb)

OK, but I have seen this in a couple of other SystemInfo reports that have been posted here recently, so maybe you guys have a little :bug: there…

Can you please paste the result of the following steps:

  1. open cmd.exe
  2. type command ver
  3. copy & paste the entire version info the command prints to the command-line

And a screenshot of the Windows specifications section of Windows Start Menu > Settings > System > About (towards the bottom).

On my machine the two give:

Microsoft Windows [Version 10.0.19042.746]



Logged as RH-62667 GetWindowsVersionMajorMinorServicePack sometimes fails on up-to-date Windows installation where I’d like to collect that extra info.

Here ya go:



My guess is we aren’t properly handling Windows 8.1 when figuring out the information to present in SystemInfo

That was my guess as well…