Rhino 6 keeps freezing in my Dell laptop (Windows 10)

afiya2900 · June 8, 2019, 6:11pm

Rhino 6 keeps freezing in my Dell laptop (Windows 10). I’ve even updated my intel software as per the notification command in Rhino.

Please help! Here’s my system info:

Rhino 6 SR14 2019-4-28 (Rhino 6, 6.14.19118.15561, Git hash:master @ 8f0a84997c310a7ec1a42cf2704da8daa33e3e21)
License type: Commercial-, build 2019-04-28
License details: Stand-Alone

Windows 10.0 SR0.0 or greater (Physical RAM: 7.9Gb)
Machine name: DESKTOP-3NUD7OM

Non-hybrid graphics.
Primary display and OpenGL: Intel® HD Graphics 5500 (Intel) Memory: 1GB, Driver date: 9-29-2016 (M-D-Y). OpenGL Ver: 4.4.0 - Build 20.19.15.4531

Secondary graphics devices.
AMD Radeon R7 M270 (AMD) Memory: 4GB, Driver date: 8-6-2015 (M-D-Y).

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: Intel
Render version: 4.4
Shading Language: 4.40 - Build 20.19.15.4531
Driver Date: 9-29-2016
Driver Version: 20.19.15.4531
Maximum Texture size: 16384 x 16384
Z-Buffer depth: 24 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 1 GB

Rhino plugins
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.14.19118.15561
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\AnimationTools.rhp “AnimationTools”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 6.14.19118.15561
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.14.19118.15561
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.14.19118.15561
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Chaos Group\V-Ray\V-Ray for Rhinoceros\V6\VRayForRhino.rhp “V-Ray for Rhino”
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”

wim · June 8, 2019, 7:33pm

Hi - is that information from before or after you updated the drivers?
2016 for the Intel and 2015 for the Radeon are ancient.

afiya2900 · June 8, 2019, 8:35pm

After I’ve updated the drivers

atair · June 9, 2019, 11:20pm

i got the same thing here - got a new old thinkpad x250, also with 5500 hd - newest drivers (February 2018)
I open a file and get a freeze after a minute of tumbling the view. Latest SR, no info from other SRs as the laptop is new

but there is definitely something up - the laptop is a fresh install of windows 10

edit: i can reproduce the freeze when i run Zoom Selected - not every time, but 80%

Normand · June 9, 2019, 11:21pm

Hi @afiya2900 and @wim
The card itself is from ‘14 and I believe it has reached end-of-life. It seems the 2015 driver is the latest one available and with the increased OpenGL requirements from V6 and how unstable (or miserable, rather) some of the older ATI cards were/are, it might be a bit of an uphill battle getting it to work.
-Jakob

atair · June 10, 2019, 12:09am

Have you tried to turn of ‘GPU Tessellation’? It looks like it did the trick for me

afiya2900 · June 14, 2019, 7:18pm

@atair sorry to sound so blunt but could you tell me how i can turn off ‘GPU Tessellation’?

@wim can memory shortage be a reason for this problem? I’ve used up 190GB and have only 4.86 Gb left, should I get a new ssd card?

atair · June 14, 2019, 7:39pm

no problem - here:

davidcockey · June 14, 2019, 10:46pm

@afiya2900 Are you confusing “memory” and “disk/SSD”? If your primary or only “disk” is an SSD with less than 5 GB open then you may be encountering a lack of disk/SSD space.

afiya2900 · June 15, 2019, 6:19pm

@atair Thank you so much! Turning off the GPU Tessellation did the trick!

vincenzo.montefusco · July 11, 2019, 6:10pm

Hi, I got the same problem, but I can’t turn off the GPU tassellation, cause it freezes just after 2-3 seconds, and I don’t have the time to navigate the options panel. Any suggestion?

Gijs · July 11, 2019, 8:27pm

You can probably start in safe mode

vincenzo.montefusco · July 14, 2019, 2:57pm

Same problem with safe mode. Now I’ve installed a Windows Update, and graphic drivers updates. Rhino now opens, and I can work for a couple of minutes, then the screen get black intermittently and all Windows get stuck (not even possible to open the Task Manager). Here my settings:

Rhino 6 SR16 2019-7-9 (Rhino 6, 6.16.19190.07001)
License type: Commercial, build 2019-07-09
License details: Cloud Zoo. In use by: Vincenzo Montefusco ()

Windows 10.0 SR0.0 or greater (Physical RAM: 16Gb)
Machine name: DESKTOP-A458QET

Hybrid graphics system.
Primary display: Intel® HD Graphics 630 (Intel) Memory: 1GB, Driver date: 5-28-2019 (M-D-Y).
Primary OpenGL: Radeon RX Vega M GL Graphics (AMD) Memory: 4GB, Driver date: 12-6-2018 (M-D-Y). OpenGL Ver: 4.6.13543 Compatibility Profile Context 25.20.15002.58

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: ATI Technologies Inc.
Render version: 4.6
Shading Language: 4.60
Driver Date: 12-6-2018
Driver Version: 25.20.15002.58
Maximum Texture size: 16384 x 16384
Z-Buffer depth: 24 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 4 GB

Rhino plugins
C:\Program Files\Geometry Gym\Rhino3d\ggRhinoIFC.rhp “ggRhinoIFC” 1.7.11.0
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.16.19190.7001
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Common Files\McNeel\Rhinoceros\6.0\Plug-ins\Iris (1cd9c8f5-c901-426c-8e80-d6a2e2b18bba)\1.0.6911.20081\Iris.WinR6.rhp “Iris” 1.0.0.0
C:\Users\vince\Downloads\elefront421\ElefrontProperties.rhp “ElefrontProperties” 1.0.0.0
C:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp “Rhino Render”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 6.16.19190.7001
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.16.19190.7001
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.16.19190.7001
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”

vincenzo.montefusco · July 14, 2019, 3:01pm

ps: the GPU tassellation is unchecked.

Gijs · July 14, 2019, 4:01pm

@vincenzo.montefusco your amd driver is quite old

vincenzo.montefusco · July 14, 2019, 4:57pm

Unfortunately it is the latest update in the intel graphics website

Gijs · July 14, 2019, 5:47pm

Not your intel, your amd driver

vincenzo.montefusco · July 14, 2019, 7:09pm

Yes I know. it is possible to download both (intelgraphics and amd) from intel website:

Anyway, I also tried dowloading from the AMD drive updater, but the latest version is exactly the same.

Actually the issue seems that when I open Rhino6, Windows automatically restarts the graphic drivers every few seconds (like when you use windows+ctrl+shift+B), and I don’t know how to disable it.

Gijs · July 14, 2019, 8:23pm

sorry, I have no further clues. Since you have different hardware than the OP, it’s maybe better to make your own thread. Or maybe someone from mcNeel staff can split off this thread for you.