Rhino Crashing to desktop, No error box

Nosaj · December 8, 2022, 3:16pm

I am working on a large drawing.
It keeps crashing.
It’s happened at least 10 times today.,I only had about 2 error reports.

I have updated Everything that needed it,Including BIOS

I thought it may have been dropbox so put the file on my desktop,Still crashing
no errors showing up in audit.

i have disabled the secondary display adapter as the driver is so old and HP don’t seem to update it.

Event viewer log

Faulting application name: Rhino.exe, version: 7.24.22308.15001, time stamp: 0x63658f1e
Faulting module name: KERNELBASE.dll, version: 10.0.19041.2193, time stamp: 0x7f7062e1
Exception code: 0xe0434352
Fault offset: 0x000000000002cd29
Faulting process ID: 0x36a0
Faulting application start time: 0x01d90b103b7a048f
Faulting application path: C:\Program Files\Rhino 7\System\Rhino.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report ID: 9c682fe9-637f-4ba1-bd83-1cc58878fd4e
Faulting package full name:
Faulting package-relative application ID:

Rhino 7 SR24 2022-11-4 (Rhino 7, 7.24.22308.15001, Git hash:master @ cb2ad12922ceb989b185972675bb705a00abb97d)
License type: Commercial, build 2022-11-04
License details: Cloud Zoo

Windows 10 (10.0.19044 SR0.0) or greater (Physical RAM: 32Gb)

Computer platform: LAPTOP - Plugged in [98% battery remaining]

Non-hybrid graphics configuration.
Primary display and OpenGL: NVIDIA Quadro T2000 (NVidia) Memory: 4GB, Driver date: 11-23-2022 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 527.27
> Integrated accelerated graphics device with 4 adapter port(s)
- Windows Main Display is laptop’s integrated screen or built-in port

Secondary graphics devices.
Intel(R) UHD Graphics 630 (Intel) Memory: 1GB, Driver date: 5-31-2022 (M-D-Y).
> Integrated graphics device with 3 adapter port(s)
- Secondary monitor is laptop’s integrated screen or built-in port

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 11-23-2022
Driver Version: 31.0.15.2727
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 4 GB

Rhino plugins that do not ship with Rhino

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.24.22308.15001
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\RPC.rhp “RPC”
C:\Program Files\Rhino 7\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 7.24.22308.15001
C:\Program Files\Rhino 7\Plug-ins\RhinoRender.rhp “Legacy Rhino Render”
C:\Program Files\Rhino 7\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 7.24.22308.15001
C:\Program Files\Rhino 7\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 7\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 7\Plug-ins\IronPython\RhinoDLR_Python.rhp “IronPython” 7.24.22308.15001
C:\Program Files\Rhino 7\Plug-ins\RhinoCycles.rhp “RhinoCycles” 7.24.22308.15001
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.24.22308.15001
C:\Program Files\Rhino 7\Plug-ins\BlockEdit.rhp “BlockEdit” 7.24.22308.15001
C:\Users\new Jason\AppData\Roaming\McNeel\Rhinoceros\packages\7.0\SectionTools\2021.4.30.511\SectionTools.rhp “SectionTools”

John_Brock · December 8, 2022, 3:44pm

I see four Rhino V6 crash reports in the system. I’ll see if I can find a developer that can have a look at them.

Nosaj · December 8, 2022, 3:44pm

Hi,I am on 7

John_Brock · December 8, 2022, 3:55pm

Your UK address is an alias in your login account.
There are no V7 crash reports.
This is an indication that Rhino may not be what’s crashing.
Since V6 was crashing while Zooming, this could be a display driver crash.
A developer is looking at the V6 reports we have.

Nosaj · December 8, 2022, 3:58pm

so…i am confused.

Is it saying v6 crashed today?

i accidently opened a backup and it opens V6 by default,But i closed it.

John_Brock · December 8, 2022, 4:28pm

The developers can not look at crash dump files they do not have.
Perhaps you can ZIP the most recent one on your desktop, and send it to us using this link:
https://www.rhino3d.com/upload

Send it to tech@mcneel.com
Describe what you were attempting to do when Rhino crashed.
Also include a link back to this forum topic.

Thanks

So far nothing back from the developer looking at the crash reports we do have.

Nosaj · December 8, 2022, 4:44pm

Ok.
Uploading

Thanks

John_Brock · December 8, 2022, 5:24pm

The developer says, “It looks like some sort of .NET related crash. I would make sure he has checked Windows update and see if it is telling him to update anything.”

You can also force a .NET fix using the Windows Control Panel tools. Select Rhino 7, click Change, and use the “Repair” option.

Don’t be surprised if this required a reboot.

Nosaj · December 9, 2022, 8:13am

Thanks John,I will give it a go.

Nosaj · December 9, 2022, 10:50am

@John_Brock
All good,Seems stable now ,A repair was what was needed.

Thanks for you hlep

Nosaj · December 13, 2022, 11:31am

Although it is much better i am still getting the odd crash(1-2 times a day)

latest .Net error

[ERROR] FATAL UNHANDLED EXCEPTION: System.ArgumentNullException: Value cannot be null.
Parameter name: item
at System.Windows.Automation.Peers.DataGridCellItemAutomationPeer…ctor(Object item, DataGridColumn dataGridColumn)
at System.Windows.Automation.Peers.DataGridItemAutomationPeer.GetOrCreateCellItemPeer(DataGridColumn column, Boolean addParentInfo)
at System.Windows.Automation.Peers.DataGridItemAutomationPeer.GetCellItemPeers()
at System.Windows.Automation.Peers.AutomationPeer.EnsureChildren()
at System.Windows.Automation.Peers.AutomationPeer.UpdateChildrenInternal(Int32 invalidateLimit)
at System.Windows.Automation.Peers.AutomationPeer.UpdateChildren()
at System.Windows.Automation.Peers.AutomationPeer.UpdateSubtree()
at System.Windows.Automation.Peers.AutomationPeer.UpdateSubtree()
at System.Windows.Automation.Peers.AutomationPeer.UpdateSubtree()
at System.Windows.Automation.Peers.AutomationPeer.UpdateSubtree()
at System.Windows.ContextLayoutManager.fireAutomationEvents()
at System.Windows.ContextLayoutManager.UpdateLayout()
at System.Windows.ContextLayoutManager.UpdateLayoutCallback(Object arg)
at System.Windows.Media.MediaContext.FireInvokeOnRenderCallbacks()
at System.Windows.Media.MediaContext.RenderMessageHandlerCore(Object resizedCompositionTarget)
at System.Windows.Media.MediaContext.RenderMessageHandler(Object resizedCompositionTarget)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
[END ERROR]

theoutside · December 13, 2022, 8:58pm

the three most common problem that cause this,

graphics card driver needs an update (custom/advanced install option>clean install)
windows update needs to run (sometimes more than once)
.Net is screwed up and needs to be repaired (google .net repair tool)

Nosaj · December 14, 2022, 8:52am

Thanks for that,I will try the .net repair.
I have done the other steps.

theoutside · December 14, 2022, 6:44pm

let us know how it’s going, or open a case at tech@mcneel.com so we can help address this directly.

Nosaj · December 15, 2022, 3:44pm

HI,
There was an update yesterday that seemed to fix things.
only one crash to desktop ,First thing this morning.

It’s been good since,

Nosaj · March 3, 2023, 10:02am

Yep,It’s still happening.

I have literally updated everything,MSoft pushed an update to .Net 4.8 too.
It generally happens when zooming ,There is a pause and it dumps me to desktop.

Maybe time to reinstall windows…

Nosaj · March 9, 2023, 3:34pm

I have reinstalled windows and it been ok for a few hours.
It’s just crashed to desktop,.Net error again…

@theoutside

theoutside · March 9, 2023, 4:49pm

.Net error is a windows function that should be able to be remedied with the .Net repair tool.

which is here- https://www.microsoft.com/en-us/download/confirmation.aspx?id=30135

BUT… If you reinstalled windows, you will need to run windows update to insure you have the latest updates. Believe or not, even new windows installs need updates.

Your case seems very odd, as I would assume a reinstall of windows would get you sorted. Makes me wonder if there is a hardware issue going on… (bad ram stick, failing hardrive, failing power supply etc)

Will you resend your rhino systeminfo so we can see what rhino is reporting after all your updates?

Nosaj · March 10, 2023, 9:19am

Hi,
I have checked for updates and ran the .net fix tool
Maybe i will run some stress test tools to check teh RAM etc

.Net error

ERROR] FATAL UNHANDLED EXCEPTION: System.ArgumentNullException: Value cannot be null.
Parameter name: item
   at System.Windows.Automation.Peers.DataGridCellItemAutomationPeer..ctor(Object item, DataGridColumn dataGridColumn)
   at System.Windows.Automation.Peers.DataGridItemAutomationPeer.GetOrCreateCellItemPeer(DataGridColumn column, Boolean addParentInfo)
   at System.Windows.Automation.Peers.DataGridItemAutomationPeer.GetCellItemPeers()
   at System.Windows.Automation.Peers.AutomationPeer.EnsureChildren()
   at System.Windows.Automation.Peers.AutomationPeer.UpdateChildrenInternal(Int32 invalidateLimit)
   at System.Windows.Automation.Peers.AutomationPeer.UpdateChildren()
   at System.Windows.Automation.Peers.AutomationPeer.UpdateSubtree()
   at System.Windows.Automation.Peers.AutomationPeer.UpdateSubtree()
   at System.Windows.Automation.Peers.AutomationPeer.UpdateSubtree()
   at System.Windows.Automation.Peers.AutomationPeer.UpdateSubtree()
   at System.Windows.ContextLayoutManager.fireAutomationEvents()
   at System.Windows.ContextLayoutManager.UpdateLayout()
   at System.Windows.ContextLayoutManager.UpdateLayoutCallback(Object arg)
   at System.Windows.Media.MediaContext.FireInvokeOnRenderCallbacks()
   at System.Windows.Media.MediaContext.RenderMessageHandlerCore(Object resizedCompositionTarget)
   at System.Windows.Media.MediaContext.RenderMessageHandler(Object resizedCompositionTarget)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
[END ERROR]


Rhino 7 SR27 2023-2-1 (Rhino 7, 7.27.23032.13001, Git hash:master @ 4a0030c0d354560df03764f4f49ecc5d119e5118)

License type: Commercial, build 2023-02-01

License details: Cloud Zoo

 

Windows 10 (10.0.19044 SR0.0) or greater (Physical RAM: 32Gb)

 

Computer platform: LAPTOP  - Plugged in [96% battery remaining]

 

Non-hybrid graphics configuration.

  Primary display and OpenGL: NVIDIA Quadro T2000 (NVidia) Memory: 4GB, Driver date: 2-2-2023 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 528.49

    > Integrated accelerated graphics device with 4 adapter port(s)

        - Windows Main Display is laptop's integrated screen or built-in port

 

Secondary graphics devices.

  Intel(R) UHD Graphics 630 (Intel) Memory: 1GB, Driver date: 5-31-2022 (M-D-Y).

    > Integrated graphics device with 3 adapter port(s)

        - Secondary monitor is laptop's integrated screen or built-in port

 

OpenGL Settings

  Safe mode: Off

  Use accelerated hardware modes: On

  Redraw scene when viewports are exposed: On

  Graphics level being used: OpenGL 4.6 (primary GPU's maximum)

 

  Anti-alias mode: 4x

  Mip Map Filtering: Linear

  Anisotropic Filtering Mode: High

 

  Vendor Name: NVIDIA Corporation

  Render version: 4.6

  Shading Language: 4.60 NVIDIA

  Driver Date: 2-2-2023

  Driver Version: 31.0.15.2849

  Maximum Texture size: 32768 x 32768

  Z-Buffer depth: 24 bits

  Maximum Viewport size: 32768 x 32768

  Total Video Memory: 4 GB

 

Rhino plugins that do not ship with Rhino

 

Rhino plugins that ship with Rhino

  C:\Program Files\Rhino 7\Plug-ins\Commands.rhp     "Commands"         7.27.23032.13001

  C:\Program Files\Rhino 7\Plug-ins\rdk.rhp   "Renderer Development Kit"             

  C:\Program Files\Rhino 7\Plug-ins\RPC.rhp  "RPC"     

  C:\Program Files\Rhino 7\Plug-ins\AnimationTools.rhp             "AnimationTools"

  C:\Program Files\Rhino 7\Plug-ins\RhinoRenderCycles.rhp       "Rhino Render"     7.27.23032.13001

  C:\Program Files\Rhino 7\Plug-ins\RhinoRender.rhp  "Legacy Rhino Render"       

  C:\Program Files\Rhino 7\Plug-ins\rdk_etoui.rhp        "RDK_EtoUI"          7.27.23032.13001

  C:\Program Files\Rhino 7\Plug-ins\rdk_ui.rhp              "Renderer Development Kit UI"        

  C:\Program Files\Rhino 7\Plug-ins\NamedSnapshots.rhp          "Snapshots"          

  C:\Program Files\Rhino 7\Plug-ins\IronPython\RhinoDLR_Python.rhp    "IronPython"         7.27.23032.13001

  C:\Program Files\Rhino 7\Plug-ins\RhinoCycles.rhp   "RhinoCycles"       7.27.23032.13001

  C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp         "Toolbars"              7.27.23032.13001

  C:\Program Files\Rhino 7\Plug-ins\3dxrhino.rhp         "3Dconnexion 3D Mouse" 

  C:\Program Files\Rhino 7\Plug-ins\BlockEdit.rhp        "BlockEdit"            7.27.23032.13001

  C:\Program Files\Rhino 7\Plug-ins\Displacement.rhp "Displacement"    

  C:\Users\new Jason\AppData\Roaming\McNeel\Rhinoceros\packages\7.0\SectionTools\2021.4.30.511\SectionTools.rhp  "SectionTools"

  C:\Program Files\Rhino 7\Plug-ins\RhinoBonusTools.rhp          "Rhino Bonus Tools"

Nosaj · April 12, 2023, 2:57pm

Turns out it was a bad stick of RAM!!

all is running excellently now!!

Thanks for all the help

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Rhino Crashing to desktop, No error box

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