Rhino 8: Installation Plug-in from Package Manager - Crash without Report

Hello,
we developed a plug-in for Rhino and GH for the data exchange with our software (RFEM 6).

We have a customer who would like to use that plug-in. As soon he hit the “Install” button inside the Package Manager, Rhino 8 crashes - without any report.
Running Rhino 8 afterwards also doesn’t work. It doesn’t load.

Only after deleting our plug-in folder from this location:


He can run Rhino 8 again.

I attached his system_info. It was created while running the safemode and having our plug-in “installed”.
Rhino8_systeminfo_Plugin Load Error.txt (2.0 KB)

Do you have any idea what could cause such a behavior? His colleague from the same company experiences the same issue. According my information this is the first case that someone experiences a crash during the installation of our plug-in.
If you need addtional files, I will try to provide them as quick as possible.

Apart from that I can only assume, that it is related to some Firewall/AntiVirus setting. I asked him to turn it off and try the installation again. But he needs his IT to do so. So I am waiting for that response.

Thanks in advance and best regards
Lukas

Hi @lukas.suehnel,

I can see from the report that the user is using Rhino 8 SR1. The current service release of Rhino 8 is 8. So you might start there.

Also, his system doesn’t really have a GPU that is going to work with Rhino 8, fwiw.

– Dale

Hi Dale,

I’ve updated Rhino8 last week but still have the same issue. I’ve download it on a wifi with proxy disabled but still not luck.

Any other ideas? When I download it from the package manager the green progress bar gets to the end, pauses for 5 seconds, then rhino crashes. Then when I restart it I get “preparing plugins for first use” and then rhino crashes.

Any ideas on what else to try?
image

Rhino8_systeminfo_Plugin Load Error_2.txt (2.0 KB)

Hello Samuel,
I wrote you an email from our company account. I want to add my recent findings here as well:

We were able to reproduce a crash related to the installation of our plug-in, if the .NET Versions were too old.

After the installation of recent .NET Versions, the crash no longer shows up. I installed the latest versions for:
.NET 8:
Download .NET 8.0 (Linux, macOS, and Windows) (microsoft.com)

.NET 7:
Download .NET 7.0 (Linux, macOS, and Windows) (microsoft.com)

.NET Framework 4.8:
This should be installed via the windows updates. Please check the status of the windows updates.
For Windows 10 it should be KB5042352

Best Regards

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