Rhino 8 (all builds so far) crash on print

Rhino Rhino for Windows
1

Hey guys,

Recently all three computers in my office upgraded to Rhino 8 and we are all having this same issue, so much so that we are running Rhino 7 alongside just so we can use the print function.

The crash happens when using the print icon from the toolbar, print from within the file menu and when you call print from the command bar. There is no fault code logged, it doesn’t go into the not responding dialogue, it just freezes for a second or two and then closes. It won’t even open the print menu, just crashes as soon as the button is pressed or the command is called.

Just wondering if anyone has a fix for this yet as it is driving us all insane.
I have been keeping up with the service release updates but am yet to have one solve the issue which makes me think that it might just be a setting we have enabled that is bugging it out.

Any info at all would be greatly appreciated.
Please see my system info below.

Rhino 8 SR5 2024-2-15 (Rhino 8, 8.5.24046.03001, Git hash:master @ e8229c556c788288cab06127611336f1d7162c19)
License type: Commercial, build 2024-02-15
License details: Cloud Zoo

Windows 11 (10.0.22631 SR0.0) or greater (Physical RAM: 64GB)
.NET 7.0.0

Computer platform: DESKTOP

Standard graphics configuration.
Primary display and OpenGL: NVIDIA GeForce RTX 4090 (NVidia) Memory: 24GB, Driver date: 1-18-2024 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 551.23
> Accelerated graphics device with 4 adapter port(s)
- Windows Main Display attached to adapter port 0
- Secondary monitor attached to adapter port 1

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 1-18-2024
Driver Version: 31.0.15.5123
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 24564 MB

Rhino plugins that do not ship with Rhino

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 8\Plug-ins\Commands.rhp “Commands” 8.5.24046.3001
C:\Program Files\Rhino 8\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 8\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 8.5.24046.3001
C:\Program Files\Rhino 8\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 8.5.24046.3001
C:\Program Files\Rhino 8\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 8\Plug-ins\MeshCommands.rhp “MeshCommands” 8.5.24046.3001
C:\Program Files\Rhino 8\Plug-ins\RhinoCycles.rhp “RhinoCycles” 8.5.24046.3001
C:\Program Files\Rhino 8\Plug-ins\RhinoCode\RhinoCodePlugin.rhp “RhinoCodePlugin” 8.5.24046.3001
C:\Program Files\Rhino 8\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 8.5.24046.3001
C:\Program Files\Rhino 8\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 8\Plug-ins\Displacement.rhp “Displacement”
C:\Program Files\Rhino 8\Plug-ins\SectionTools.rhp “SectionTools”

Thanks heaps,
Matt

2

Hey Matt -

Does this also happen when you start a new file from a factory-default template and immediately type Print on the command line?

I’m not seeing crash reports from your eMail address; does that mean that the crash reporter doesn’t pop up?

I’d check if all Windows updates are installed and would try a Repair on the Rhino installation through the Windows Control Panel.
-wim

3

Hey Wim,

Yep, it could be the very first command for a new file and it’ll shut it down.

Yeah, when the crash happens the crash reporter doesn’t open.

Windows is up to date, my install is running on Win11 and the other two are through Win10 and we still get the same results. I’ve tried the repair through Rhino itself and had no luck, will try through the control panel though and see if I have any luck. (Edit - No luck through control panel. Still force closes as it did before).

Thanks heaps

4

Hey Matt -
Could you zip up the “settings” folder in %appdata%\McNeel\Rhinoceros\8.0 and send that over?
-wim

5

Sent through now mate, thank you for your help!

6

Has there been any progress on this? I’m experiencing the same issue with one of our users. Out of 10 installs, this is the only one that has reported this issue so far. Here is the system report generated from rhino.

Rhino 8 SR4 2024-2-13 (Rhino 8, 8.4.24044.15001, Git hash:master @ 5d3f86ffffae3c2ed84d21147c008b3907a40a2e)
License type: Commercial, build 2024-02-13
License details: Stand-Alone

Windows 10 (10.0.19045 SR0.0) or greater (Physical RAM: 64GB)
.NET 7.0.0

Computer platform: LAPTOP - Plugged in [100% battery remaining]

Hybrid graphics configuration.
Primary display: Intel(R) UHD Graphics (Intel) Memory: 1GB, Driver date: 5-31-2022 (M-D-Y).

Integrated graphics device with 3 adapter port(s)
- Windows Main Display is laptop’s integrated screen or built-in port
Primary OpenGL: NVIDIA Quadro T1000 with Max-Q Design (NVidia) Memory: 4GB, Driver date: 7-6-2022 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 516.69
Integrated accelerated graphics device with 4 adapter port(s)
- Secondary monitor is laptop’s integrated screen or built-in port
- Secondary monitor attached to adapter port #1

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 7-6-2022
Driver Version: 31.0.15.1669
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 4 GB

Rhino plugins that do not ship with Rhino

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 8\Plug-ins\Commands.rhp “Commands” 8.4.24044.15001
C:\Program Files\Rhino 8\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 8\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 8.4.24044.15001
C:\Program Files\Rhino 8\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 8.4.24044.15001
C:\Program Files\Rhino 8\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 8\Plug-ins\MeshCommands.rhp “MeshCommands” 8.4.24044.15001
C:\Program Files\Rhino 8\Plug-ins\RhinoCycles.rhp “RhinoCycles” 8.4.24044.15001
C:\Program Files\Rhino 8\Plug-ins\RhinoCode\RhinoCodePlugin.rhp “RhinoCodePlugin” 8.4.24044.15001
C:\Program Files\Rhino 8\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 8.4.24044.15001
C:\Program Files\Rhino 8\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 8\Plug-ins\Displacement.rhp “Displacement”
C:\Program Files\Rhino 8\Plug-ins\SectionTools.rhp “SectionTools”
C:\Program Files\Rhino 8\Plug-ins\WebBrowser.rhp “WebBrowser”
C:\Program Files\Rhino 8\Plug-ins\RhinoScript.rhp “RhinoScript”
C:\Program Files\Rhino 8\Plug-ins\IdleProcessor.rhp “IdleProcessor”

1 Like
7

Update both the video drivers? They’re nearly 2 years old…

8

That’s the kind of answer I like to see. short, sweet, simple and get your sheet together man!

I will touch bases with the user and see if we can get this done. Thanks for the feedback, really appreciate it.

This transmission may contain information that is privileged, proprietary, confidential and/or exempt from disclosure under applicable law. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or use of the information contained herein (including any reliance thereon) is STRICTLY PROHIBITED. If you received this transmission in error, please immediately contact the sender and destroy the material in its entirety, whether in electronic or hard copy format. Thank you.

1 Like
9

I’ve still not heard back from Wim with a fix unfortunately.

1 Like
10

This is a massive problem that I’m having in my fabrication lab right now, all the computers that need to use printer drivers to send files to the machines are useless because Rhino 8 just crashes whenever the print dialog box opens. These are fresh installs so I have no idea what the issue could be.

1 Like
11

@jsb.walker
As we asked the other user, please run Rhino’s SystemInfo command and post the results, so we can see what you’re working with.

12

Any chance you could look at my stuff from the original post? I’ve still not got an answer.

13

@Enerdrive_Matt
Like myself Wim is not a Rhino developer. We are support techs and trying to gather the details we need to repeat the problem and file a defect report.

I don’t see anything in your SystemInfo that would suggest a change.
In fat, it looks great and far better than what I am running myself, and I can’t repeat the problem either.

Sorry.

14

@Enerdrive_Matt - When Rhino crashes, are you prompted to submit a crash report? I’m not seeing anything submitted with your email address.

Thanks,

– Dale

15

Hi @jsb.walker,

Same question - when Rhino crashes, are you prompted to submit a crash report? I’m not seeing anything submitted with your email address.

Thanks,

– Dale

16

Hey Dale, for us it doesn’t even open the print menu. As soon as the print command is called either through the command line, the print button in the toolbar or print through the file menu Rhino just shuts down with no crash report prompt. The very first version we had installed would actually clear all of the toolbars as well, but that seems to be fixed now thankfully.

17

Hi Matt -

Probably a long shot – Is there enough time between running Print and creating a memory dump file in the Windows Task Manager?
image

Also, what happens when you start a new 3dm file, make a circle, select it, and use Export to create a PDF file? Does any dialog appear or do you crash right away as well?
-wim

19

Hi @Enerdrive_Matt,

Just curious, does installing .NET Desktop Runtime 7.0.17 (x64) help?

Thanks,

– Dale

21

Hey guys, thanks for the help.

I was able to capture a dump between hitting print and it shutting down, I can’t upload the file here though, would you like to send it through to your email?

I tried the export suggestion but it shuts down the same way as when I hit print. It did give me the dialogue box where I was able to choose to export as PDF, but when I hit save it thought about it for a few seconds and shut down the same way.

I installed it and the time between hitting the print button and the shut down itself seems to have gotten a little longer, but it does still shut down.

I have taken a screen recording of the actual process including restarting Rhino after the shut down to see if that gives you any further information as to what could be going on.

Thanks again guys, really appreciate the help.
Matt

1 Like
22

Hi @Enerdrive_Matt,

Please send the .dmp file to dale@mcneel.com.

Use this link to send.

https://www.rhino3d.com/upload

Also, how many printers do you have installed? Are any of these printers network devices or devices that are offline?

– Dale

1 Like