Rhino 7 crashing

Rhino Windows Hardware
1

Hey all,
I just upgraded from the 90-day free trial to the full rhino 7 version and put in the license key and all. But now after a couple of minutes of using rhino, it suddenly freezes and crashes which also freezes my entire computer and makes me have to use the power button on my laptop. Not sure what I did wrong, or what the problem is but rhino was working perfectly before I switched to the full version.

systeminfo-

Rhino 7 SR24 2022-11-4 (Rhino 7, 7.24.22308.15001, Git hash:master @ cb2ad12922ceb989b185972675bb705a00abb97d)
License type: Educational, build 2022-11-04
License details: Stand-Alone

Windows 11 (10.0.22621 SR0.0) or greater (Physical RAM: 16Gb)

Computer platform: LAPTOP - Plugged in [99% battery remaining]

Hybrid graphics configuration.
Primary display: Intel(R) Iris(R) Xe Graphics (Intel) Memory: 1GB, Driver date: 4-3-2022 (M-D-Y).
> Integrated graphics device with 4 adapter port(s)
- Windows Main Display is laptop’s integrated screen or built-in port
Primary OpenGL: Intel(R) Iris(R) Xe MAX Graphics (Intel) Memory: 1GB, Driver date: 9-2-2022 (M-D-Y). OpenGL Ver: 4.6.0 - Build 31.0.101.3616
> Integrated (slow!) graphics device with 0 adapter port(s)
- There are no monitors attached to this device. Laptop lid is probably closed

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: Intel
Render version: 4.6
Shading Language: 4.60 - Build 31.0.101.3616
Driver Date: 9-2-2022
Driver Version: 31.0.101.3616
Maximum Texture size: 16384 x 16384
Z-Buffer depth: 24 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 1 GB

Rhino plugins that do not ship with Rhino

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.24.22308.15001
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 7.24.22308.15001
C:\Program Files\Rhino 7\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 7.24.22308.15001
C:\Program Files\Rhino 7\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Users\Zack\AppData\Roaming\McNeel\Rhinoceros\packages\7.0\PanelingTools\2021.3.2.446\PanelingTools.rhp “PanelingTools”
C:\Program Files\Rhino 7\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 7\Plug-ins\RhinoCycles.rhp “RhinoCycles” 7.24.22308.15001
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.24.22308.15001
C:\Program Files\Rhino 7\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 7\Plug-ins\Displacement.rhp “Displacement”

2

Your computer does not meet Rhino’s minimum System Requirements.

3

Thanks for the fast reply. Does the full version add anything to rhino? It worked fine previously in the free trial but for some reason that changed in a day.

4

No. Were you doing any real work with it? What is the actual rest of the system?

I have a Surface tablet with Xe graphics, and I mean it “works” for occasional work for certain definitions of “works,” until it crashes, but it doesn’t kill the whole computer.

5

Hi @Zackie_Wackie,

I’m not seeing any crash reports with your email address. When Rhino crashes, are you submitting reports?

Thanks,

– Dale

6

Hey Dale,
Usually what happens is rhino completely freezes, “(not responding)” and then will not let me close it, or force quit it. It completely freezes my computer and I have to shut it down with the power button and then there is no report to submit.

7

Hi @Zackie_Wackie,

This behavior is generally video and/or video driver related.

When this happens again, launch Window’s Task Manager, right-click on the Rhino process, and pick “Create Dump FIle.” Then. upload the big dump file using the link below. Add any comments, such as what you were doing or what command you ran.

https://www.rhino3d.com/upload

Thanks,

– Dale

1 Like
8

I’m an architecture major so I usually work on it daily.

2022-11-30 (1)
2022-11-30 (1)1918Ă—1242 96.1 KB