Rhino 6 Trial 'not responding'

jonleong · April 9, 2019, 2:14am

I’ve been running Rhino 6 Trial for a while on my laptop and it still has 57days left.
Recently, when I open any 3dm file, or even a new file, Rhino 6 trial would 'not respond after initiate a command or touch anything. I could run it in safe mode but I won’t be able to get the type of display I need for my project as only the ‘wireframe’ display was available.

I was able to run a ‘Systeminfo’ command and the details are below: -

Rhino 6 SR13 2019-2-27 (Rhino 6, 6.13.19058.371, Git hash:master @ 17cd8b51accbe17dd04b48028f49d5e77a67f17b)
License type: Evaluation, build 2019-02-27
License details: Cloud Zoo. In use by: jonleong ()
Expires on: 2019-06-05

Windows 10.0 SR0.0 or greater (Physical RAM: 16Gb)
Machine name: LAPTOP

Hybrid graphics system.
Primary display: Intel® HD Graphics 630 (Intel) Memory: 1GB, Driver date: 2-28-2018 (M-D-Y).
Primary OpenGL: NVIDIA GeForce GTX 1050 (NVidia) Memory: 4GB, Driver date: 3-16-2018 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 391.25

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 3-16-2018
Driver Version: 23.21.13.9125
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 4 GB

Rhino plugins
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.13.19058.371
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\AnimationTools.rhp “AnimationTools”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 6.13.19058.371
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.13.19058.371
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.13.19058.371
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Chaos Group\V-Ray\V-Ray for Rhinoceros 6\VRayForRhino.rhp “V-Ray for Rhino”
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”

wim · April 9, 2019, 7:43am

Hi - Do you recall what has changed on your system?
I would try to disable V-Ray, restart Rhino, and then see if the problem persists.

jonleong · April 9, 2019, 9:31am

I’ve recently run a “free up storage” and updated my windows 10 system. I’ve uninstalled V-ray and even reinstalled Rhino but the problem still persists.

I now suspect something is wrong with my Nvidia Geforce graphics processor.

Helvetosaur · April 9, 2019, 9:40am

Your video driver is from 2018, you might try updating that first.

jonleong · April 9, 2019, 9:45am

Yes, I am currently running Geforce Experience on my integrated graphics processor (it would not even work on the Nvidia processor)

And I’ve just checked for new drivers - currently downloading Geforce Game Ready driver v419.67 released on 25/03/2019.

Hopefully this works. Thanks

jonleong · April 9, 2019, 10:21am

I’ve updated my NVIDIA graphic driver but the problem is still there.

Here’s the system info: -

Rhino 6 SR13 2019-2-27 (Rhino 6, 6.13.19058.371, Git hash:master @ 17cd8b51accbe17dd04b48028f49d5e77a67f17b)
License type: Evaluation, build 2019-02-27
License details: Cloud Zoo. In use by: jonleong ()
Expires on: 2019-06-05

Windows 10.0 SR0.0 or greater (Physical RAM: 16Gb)
Machine name: LAPTOP

Hybrid graphics system.
Primary display: Intel® HD Graphics 630 (Intel) Memory: 1GB, Driver date: 2-28-2018 (M-D-Y).
Primary OpenGL: NVIDIA GeForce GTX 1050 (NVidia) Memory: 4GB, Driver date: 3-17-2019 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 419.67

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 3-17-2019
Driver Version: 25.21.14.1967
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 4 GB

Rhino plugins
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.13.19058.371
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp “Rhino Render”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 6.13.19058.371
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.13.19058.371
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.13.19058.371
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”

jonleong · April 9, 2019, 11:05am

I have updated both my graphic drivers to its latest versions but still can’t resolve the problem.
Updated 'SystemInfo’as below:-

Rhino 6 SR13 2019-2-27 (Rhino 6, 6.13.19058.371, Git hash:master @ 17cd8b51accbe17dd04b48028f49d5e77a67f17b)
License type: Evaluation, build 2019-02-27
License details: Cloud Zoo. In use by: jonleong ()
Expires on: 2019-06-05

Windows 10.0 SR0.0 or greater (Physical RAM: 16Gb)
Machine name: LAPTOP

Hybrid graphics system.
Primary display: Intel® HD Graphics 630 (Intel) Memory: 1GB, Driver date: 3-8-2019 (M-D-Y).
Primary OpenGL: NVIDIA GeForce GTX 1050 (NVidia) Memory: 4GB, Driver date: 3-17-2019 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 419.67

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 3-17-2019
Driver Version: 25.21.14.1967
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 4 GB

Rhino plugins
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.13.19058.371
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp “Rhino Render”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 6.13.19058.371
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.13.19058.371
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.13.19058.371
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”

nathanletwory · April 9, 2019, 12:38pm

If you have access to an external display try connecting it to the laptop and ensure it is the main display. Also ensure Rhino is running on that (move Rhino to the display, then restart Rhino so it directly opens there). I think you may find only the NVidia GPU is now the primary device, and the Intel the secondary. It may help.

jonleong · April 9, 2019, 12:54pm

May I know how would an external display help?
I think Intel is still my primary? but NVidia is the default for certain programs.
I recently rolled back the update for Intel HD Graphics 630 as I realized that I couldn’t even play youtube videos on fullscreen with the latest 2019 update, it would crash my laptop with a blue error screen and restart.

Tried opening Rhino again and the problem still remains.

wim · April 9, 2019, 1:04pm

Hi - it sounds like there have been quite a few modifications to that system lately. There might be things hanging around from previous versions of drivers.
In several cases, a clean full uninstall of those, prior to installing the latest versions, has helped:

Uninstall your video driver completely (i.e. don’t just “update” it)
Reboot
Install the latest driver you recently downloaded
Reboot

nathanletwory · April 9, 2019, 1:17pm

It would help by not being used at all. As I said, also ensure in your display settings that the external monitor is your primary monitor from Windows point of view.

jonleong · April 11, 2019, 1:27pm

@Helvetosaur @nathanletwory

Thank you for all your suggestions! I have resolved the issue.
It was actually due to a software I have downloaded recently - “DuetDisplay” - a duel monitor software for apple products. It has installed some files that messed up the proper processing of my intel and nvidia graphic processors.

Thanks once again for pointing out my GPUs.

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