Picture import: "specified file cannot be identified as supported type"

Rhino Rhino for Mac
, ,
1

No matter what I do, I get the same error when I try to place a picture using either “Picture” or BackgroundBitmap."
I’ve tried placing .png, .jpg, .tif, and .bmp. I’ve tried all the numbers of bits (8, 16, 24, 32) I’ve tried RBG and Grayscale.
I always get the following message:
“the specified file cannot be identified as a supported type”

Any other ideas?

I’m saving from Photoshop 20205 26.1.0 release on a Mac running OSX Sonoma 14.7.3
Here are the Rhino and machine details:
Rhino 8 SR7 2024-5-13 (Rhino 8, 8.7.24134.03002, Git hash:master @ 215e2aecc0d8fbc7e0448df10b8ce818dac77137)
License type: Educational, build 2024-05-13
License details: Cloud Zoo

Apple macOS Version 14.7.3 (Build 23H417) (Physical RAM: 32GB)
Mac Model Identifier: MacBookPro18,1
Language: en-US (MacOS default)
.NET 7.0.0

Metal GPU Family Apple 7
Metal GPU Family Common 3
Metal GPU Family Mac 2
Graphics processors
Apple M1 Pro
Color LCD (1728 x 1117 @ 120.00Hz)

2

Hi Matthew -

Can you post a bitmap that we can use to troubleshoot this issue?

Please update to the current 8.15 version.

Please post the entire output of the SystemInfo command.
-wim

3

Thanks. Here’s the full output. I can update, and here’s one of the files I tried to load attached.

field of houses_bw_small
field of houses_bw_small1920×1022 258 KB

Rhino 8 SR7 2024-5-13 (Rhino 8, 8.7.24134.03002, Git hash:master @ 215e2aecc0d8fbc7e0448df10b8ce818dac77137)
License type: Educational, build 2024-05-13
License details: Cloud Zoo

Apple macOS Version 14.7.3 (Build 23H417) (Physical RAM: 32GB)
Mac Model Identifier: MacBookPro18,1
Language: en-US (MacOS default)
.NET 7.0.0

Metal GPU Family Apple 7
Metal GPU Family Common 3
Metal GPU Family Mac 2
Graphics processors
Apple M1 Pro
Studio Display (2560 x 1440 @ 60.00Hz)
Color LCD (1728 x 1117 @ 120.00Hz)

USB devices
Apple: USB3 Gen2 Hub
Apple Inc.: Magic Keyboard with Numeric Keypad
Apple Inc.: Studio Display

Bluetooth devices
None

Third party kernel extensions
None

Third party plugins
/usr/lib/swift/libswiftCore.dylib
/usr/lib/swift/libswiftCoreFoundation.dylib
/usr/lib/swift/libswiftCoreGraphics.dylib
/usr/lib/swift/libswiftCoreImage.dylib
/usr/lib/swift/libswiftDarwin.dylib
/usr/lib/swift/libswiftDispatch.dylib
/usr/lib/swift/libswiftIOKit.dylib
/usr/lib/swift/libswiftMetal.dylib
/usr/lib/swift/libswiftOSLog.dylib
/usr/lib/swift/libswiftObjectiveC.dylib
/usr/lib/swift/libswiftQuartzCore.dylib
/usr/lib/swift/libswiftUniformTypeIdentifiers.dylib
/usr/lib/swift/libswiftXPC.dylib
/usr/lib/swift/libswift_Concurrency.dylib
/usr/lib/swift/libswiftos.dylib
/usr/lib/swift/libswiftsimd.dylib
/usr/lib/swift/libswift_StringProcessing.dylib
/usr/lib/swift/libswift_RegexParser.dylib
/usr/lib/swift/libswiftCryptoTokenKit.dylib
/usr/lib/usd/libusd_ms.dylib
/usr/lib/swift/libswiftCoreAudio.dylib
/usr/lib/swift/libswiftCoreLocation.dylib
/usr/lib/swift/libswiftCoreMedia.dylib
/usr/lib/swift/libswiftCompression.dylib
/usr/lib/swift/libswiftCoreMIDI.dylib
/usr/lib/swift/libswiftAVFoundation.dylib
/usr/lib/swift/libswiftCoreML.dylib
/usr/lib/swift/libswiftFileProvider.dylib
/usr/lib/swift/libswiftIntents.dylib
/usr/lib/swift/libswiftAccelerate.dylib
/usr/lib/swift/libswiftGLKit.dylib
/usr/lib/swift/libswiftGameplayKit.dylib
/usr/lib/swift/libswiftMetalKit.dylib
/usr/lib/swift/libswiftModelIO.dylib
/usr/lib/swift/libswiftSceneKit.dylib
/usr/lib/swift/libswiftSpriteKit.dylib
/usr/lib/swift/libswiftVision.dylib
/usr/lib/swift/libswiftRegexBuilder.dylib
/usr/lib/swift/libswiftDemangle.dylib
/usr/lib/swift/libswiftShazamKit.dylib
/usr/lib/swift/libswiftObservation.dylib
/usr/lib/swift/libswiftVideoToolbox.dylib
/usr/lib/swift/libswiftWebKit.dylib
/usr/lib/swift/libswiftNaturalLanguage.dylib
/usr/lib/swift/libswiftSystem.dylib
/usr/lib/swift/libswiftMapKit.dylib
/usr/lib/log/liblog_network.dylib

Rhino plugins that do not ship with Rhino

Rhino plugins that ship with Rhino
/Applications/Rhino 8.app/Contents/Frameworks/RhMaterialEditor.framework “Renderer Development Kit” 8.7.24134.1002
/Applications/Rhino 8.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/Commands.rhp “Commands” 8.7.24134.3002
/Applications/Rhino 8.app/Contents/PlugIns/NamedSnapshots.rhp “Snapshots” 8.7.24134.1002
/Applications/Rhino 8.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/RDK_EtoUI.rhp “RDK_EtoUI” 8.7.24134.3002
/Applications/Rhino 8.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/MeshCommands.rhp “MeshCommands” 8.7.24134.3002
/Applications/Rhino 8.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/RhinoRenderCycles.rhp “Rhino Render” 8.7.24134.3002
/Applications/Rhino 8.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/RhinoCycles.rhp “RhinoCycles” 8.7.24134.3002
/Applications/Rhino 8.app/Contents/PlugIns/AnimationTools.rhp “AnimationTools” 8.7.24134.1002
/Applications/Rhino 8.app/Contents/PlugIns/SectionTools.rhp “SectionTools” 8.7.24134.1002
/Applications/Rhino 8.app/Contents/PlugIns/RhinoRender.rhp “Legacy Rhino Render” 8.7.24134.1002
/Applications/Rhino 8.app/Contents/PlugIns/Displacement.rhp “Displacement” 8.7.24134.1002
/Applications/Rhino 8.app/Contents/PlugIns/PanelingTools.rhp “PanelingTools” 8.7.24134.1002
/Applications/Rhino 8.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/RhinoDLR_Python.rhp “IronPython” 8.7.24134.3002
/Applications/Rhino 8.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/GrasshopperPlugin.rhp “Grasshopper” 8.7.24134.3002
/Applications/Rhino 8.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/RhinoCodePlugin.rhp “RhinoCodePlugin” 8.7.24134.3002

4

And I updated to 8.15.25019 and still getting the same error message.

I also tried doing a “save as” from a different image program than Photoshop, and it still didn’t work.

5

I was able to download your image and insert via the Picture command.

Lets run the Reset command in Rhino and go back to factory settings. Please save settings for support button the dialog as well.

6

Done. And unfortunately seeing the same error message with both a .bmp and a .jpg (the one I uploaded).

RhinoSettingsForSupport.zip (69.3 KB)

7

Thanks, can you go into Rhino8>Settings>Plugins and see if there any that not enabled? the only other variable i can think of is MacOS, i’m running 15.3.

Here is a similar report, converting the cmyk to rgb was the solution. .TIFF Support Gone? - #5 by Holo