Performance issues. Rhino7 Software super slow and freezing

[Heather_Cabral]

Performance issues. Rhino7 Software super slow and freezing. CPU running at 95% + to open file.

Lately, have been using the Artistic View - in many of my files .3dm to create a printable report doc.

I have noticed this slows the file when re-opening and will even effect the render of gems and material in Render view turning them BLACK.

I have a AMD FirePro W5170M graphics card. I have installed the latest driver.

Is there a way to check if the software is using the GPU instead of the CPU for rendering? Where would I find this?

Any advice would be great.
Thank you

[theoutside (Kyle Houchens)]

open rhino, run the systeminfo command and post the result.

[John_Brock]

It looks like that old Firepro has been discontinued.
The final driver was last July:
https://www.amd.com/en/support/professional-graphics/firepro/firepro-wx100-series/firepro-w5100

I suspect this GPU ran V5 very well.
It’s not up to snuff for V7.

[Heather_Cabral]

Rhino 7 SR15 2022-2-8 (Rhino 7, 7.15.22039.13001, Git hash:master @ 2833e18992fc4b5cf99bb29c4d8e8add4f02074d)
License type: Commercial, build 2022-02-08
License details: Cloud Zoo

Windows 10.0.19044 SR0.0 or greater (Physical RAM: 7.9Gb)

Computer platform: LAPTOP - Plugged in [100% battery remaining]

Hybrid graphics configuration.
Primary display: Intel(R) HD Graphics 530 (Intel) Memory: 1GB, Driver date: 4-11-2020 (M-D-Y).
> Integrated graphics device with 3 adapter port(s)
- Windows Main Display is laptop’s integrated screen or built-in port
Primary OpenGL: AMD FirePro W5170M (AMD) Memory: 2GB, Driver date: 7-6-2021 (M-D-Y). OpenGL Ver: 4.6.14831 Compatibility Profile Context FireGL 21.Q2.1 27.20.21026.2006
> Integrated accelerated graphics device with 8 adapter port(s)
- Video pass-through to primary display device

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: ATI Technologies Inc.
Render version: 4.6
Shading Language: 4.60
Driver Date: 7-6-2021
Driver Version: 27.20.21026.2006
Maximum Texture size: 16384 x 16384
Z-Buffer depth: 24 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 2 GB

Rhino plugins that do not ship with Rhino
C:\Program Files\2Shapes for Rhino\7.0\2Shapes.rhp “2Shapes” 3.0.0.1

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.15.22039.13001
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 7.15.22039.13001
C:\Program Files\Rhino 7\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 7.15.22039.13001
C:\Program Files\Rhino 7\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 7\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 7\Plug-ins\RhinoCycles.rhp “RhinoCycles” 7.15.22039.13001
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.15.22039.13001
C:\Program Files\Rhino 7\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 7\Plug-ins\Displacement.rhp “Displacement”

Thank you for your help.

[theoutside (Kyle Houchens)]

so a few things, your card is not up to spec, we require 4gb vram in your video card and you are running 2.

you also have a hybrid laptop and anytime you run unplugged it will run on the intel video which only has 1gb vram, so performance will be even worse.

that aside, we try to eliminate any 3rd party add on to see their impact. I see you have the "2shapes " plugin installed. I’d disable that temporarily to see what changes.

you also want to make sure that your windows install is completely updated. You may need to run windows update a few times if you have not done so in awhile.

see this post on hybrid laptops-

Soooo, you bought a laptop with hybrid graphics and rhino doesn't run right. READ THIS

Hybrid graphics laptops are more and more common if you buy a consumer grade machine. (I recommend buying a mobile workstation for professional modeling but these hybrid machines are quite prevalent in the consumer market, especially for students.) They tend to generate a TON of tech support here because of the way they are set up from the factory. Hybrid systems are built with 2 graphics processors. A low power graphics chip (typically Intel HD or UHD) and a high power graphics card. However…

[Heather_Cabral]

Thank you for the information. I will have my IT look into this further.

[Heather_Cabral]

Thank you I will forward all this information to my IT and see what we can do.

[theoutside (Kyle Houchens)]

while you are at it, see if you can get them to grab a new machine for you with an Nvidia RTX card in it… you will be amazed at the performance improvement over what you are using which is quite obsolete.