Paneling Tools Rhino 6 - Installation Problems

lucavsnt · October 15, 2018, 7:46pm

I have Rhino 6 updated to the latest version (6.9).
I can not install Paneling Tools “not compatible with the Rhino Installer Engine”
I have already tried with Installer Repair Utility but with no results.
Any tips?

rajaa · October 15, 2018, 8:01pm

Which version of PanelingTools are you installing? (October 11, 2018)?

lucavsnt · October 15, 2018, 8:10pm

Yes October 11, 2018, with no success.
After I tried with April 13, 2018 with no success again…

rajaa · October 15, 2018, 8:21pm

@brian can you help please?

rajaa · October 15, 2018, 11:31pm

@lucavsnt can you please post a screenshot of the error?
It will also be very helpful if you can share the “all the text below RECOMMENDED ACTION” in the repair utility.

lucavsnt · October 16, 2018, 5:44pm

This is the message… Senza%20titolo-1

lucavsnt · October 16, 2018, 5:56pm

----- Summary -----
A fix was applied to your computer.
Version 6 (x64) of the Rhino Installer Engine will install packages for Rhino 6 and older.

RhiFix.exe version 6.0.6726.16913 starting…

------Details------

Detecting Rhino Installer Engine Executable … 6.9.18271.20591
Detecting Rhino.InstallerPackage registry key in HKLM … 6.9.18271.20591
Detecting .rhi registry key in HKLM … found.
Detecting Computed .rhi File Association … 6.9.18271.20591
Detecting User .rhi File Association (Windows 7) … not found.
Detecting User .rhi File Association (Windows 10) … not found.
Detecting 32-bit Rhino 5 … not found.
Detecting 64-bit Rhino 5 … not found.
Detecting Rhino 6 … 6.9.18271.20591
Detecting Rhino 7 … not found.
Detecting File association mismatch … not found.
Fixing .rhi registry key in HKLM … succeeded.

----- Data -----

rhiexec_installed_version = 6.9.18271.20591
rhiexec_install_path = C:\Program Files\McNeel\Rhino Installer Engine\x64\rhiexec.exe
rhiexec_exists = True
rhiexec_platform = x64
rhi_system_registry_open_command = “C:\Program Files\McNeel\Rhino Installer Engine\x64\rhiexec.exe” “%1”
rhi_system_registry_open_command_path_exists = True
rhi_system_extension_registry_key_found = True
rhi_system_extension_registry_class = Rhino.InstallerPackage
rhi_file_association_exists = True
rhi_file_association = C:\Program Files\McNeel\Rhino Installer Engine\x64\rhiexec.exe
rhiexec_associated_version = 6.9.18271.20591
v5x64_version = 5.2.30328.21415
newest_rhino_version = 6.9.18271.20591
v5x64_install_path = C:\Program Files\Rhinoceros 5 (64-bit)\
v5x64_install_path_exists = False
v6_install_path = C:\Program Files\Rhino 6\
v6_version = 6.9.18271.20591
v6_install_path_exists = True

brian · October 16, 2018, 6:08pm

I’m guessing that your download of PanelingTools is corrupt.

There should be a log file on your computer telling us what’s wrong. Here’s how to find it:

Open My Computer
In the address bar, paste %APPDATA%\mcneel\rhinoceros\6.0\logs and press Enter
Sort the list by date
Find the newest log with PanelingTools in the name
Post the log here.

Thanks

lucavsnt · October 16, 2018, 6:32pm

10/16/2018 20:26:46	10800	Info	Start: rhiexec
					version 6.9.18271.20591
					64-bit
					unknown   10.0.17134.0
10/16/2018 20:26:46	10800	Info	arguments: 
					"C:\Users\Luca Visintini\Desktop\PanelingTools2018101100.rhi"
10/16/2018 20:26:46	10800	Info	Logging started: 2018/10/16 20:26:46
10/16/2018 20:26:46	10800	Debug	Unknown	InstallerDialog_Load starting	(0%)
10/16/2018 20:26:46	10800	Debug	Unknown	InstallerDialog_Load ending	(0%)
10/16/2018 20:26:46	10800	Debug	Unknown	ShowInitializationDialog starting	(0%)
10/16/2018 20:26:46	10800	Debug	Unknown	ShowPanel starting	(0%)
10/16/2018 20:26:46	10800	Debug	Unknown	SwapPanel starting	(0%)
10/16/2018 20:26:46	10800	Debug	Unknown	ShowInitializationDialog ending	(0%)
10/16/2018 20:26:46	10800	Info	Initializing	INIT START: 	(0%)
10/16/2018 20:26:46	10800	Info	Unknown	Package not recognized as Localization Package	(0%)
10/16/2018 20:26:46	10800	Info	Initializing	Initializing Installer	(0%)
10/16/2018 20:26:46	10800	Info	Unknown	Found 1 plug-ins	(0%)
10/16/2018 20:26:46	10800	Debug	Unknown	Executing 32-bit Plug-in Inspector for 'C:\Users\Luca Visintini\AppData\Local\Temp\rhiexec\5ddf0b4e-a5bb-4628-856b-05613c3d1f84\PanelingTools.rhp'	(0%)
10/16/2018 20:26:46	10800	Debug	ExecuteChildProcess starting: x86, /INSPECTPLUGIN "C:\Users\Luca Visintini\AppData\Local\Temp\rhiexec\5ddf0b4e-a5bb-4628-856b-05613c3d1f84\PanelingTools.rhp"
10/16/2018 20:26:46	10800	Debug	Starting: C:\Program Files\McNeel\Rhino Installer Engine\x64\..\x86\rhiexec.exe /loglevel=Debug /logfile="C:\Users\Luca Visintini\AppData\Roaming\McNeel\Rhinoceros\6.0\logs\PanelingTools2018101100 (20181016-202646).log" /noerrorreports /INSPECTPLUGIN "C:\Users\Luca Visintini\AppData\Local\Temp\rhiexec\5ddf0b4e-a5bb-4628-856b-05613c3d1f84\PanelingTools.rhp"
10/16/2018 20:26:46	5992	Info	Start: rhiexec
					version 6.9.18271.20591
					32-bit
					unknown   10.0.17134.0
10/16/2018 20:26:46	5992	Info	arguments: 
					"/loglevel=Debug"
					"/logfile=C:\Users\Luca Visintini\AppData\Roaming\McNeel\Rhinoceros\6.0\logs\PanelingTools2018101100 (20181016-202646).log"
					"/noerrorreports"
					"/INSPECTPLUGIN"
					"C:\Users\Luca Visintini\AppData\Local\Temp\rhiexec\5ddf0b4e-a5bb-4628-856b-05613c3d1f84\PanelingTools.rhp"
10/16/2018 20:26:46	5992	Info	Logging started: 2018/10/16 20:26:46
10/16/2018 20:26:46	10800	Debug	Unknown	ShowPanel ending	(0%)
10/16/2018 20:26:46	10800	Info	Unknown	Found 1 plug-ins	(0%)
10/16/2018 20:26:46	5992	Debug	PluginInfo::IsValid() returning false
10/16/2018 20:26:46	5992	Debug	FinalExit	Exiting installation with return code InspctFailed
10/16/2018 20:26:46	5992	Info	Logging ended: 2018/10/16 20:26:46
					
10/16/2018 20:26:46	10800	Debug	ExecuteChildProcess complete. Child process returned: InspctFailed
10/16/2018 20:26:46	10800	Debug	ExecuteChildProcess starting: x64, /INSPECTPLUGIN "C:\Users\Luca Visintini\AppData\Local\Temp\rhiexec\5ddf0b4e-a5bb-4628-856b-05613c3d1f84\PanelingTools.rhp"
10/16/2018 20:26:46	10800	Debug	Unknown	Executing 64-bit Plug-in Inspector for 'C:\Users\Luca Visintini\AppData\Local\Temp\rhiexec\5ddf0b4e-a5bb-4628-856b-05613c3d1f84\PanelingTools.rhp'	(0%)
10/16/2018 20:26:46	10800	Debug	Starting: C:\Program Files\McNeel\Rhino Installer Engine\x64\..\x64\rhiexec.exe /loglevel=Debug /logfile="C:\Users\Luca Visintini\AppData\Roaming\McNeel\Rhinoceros\6.0\logs\PanelingTools2018101100 (20181016-202646).log" /noerrorreports /INSPECTPLUGIN "C:\Users\Luca Visintini\AppData\Local\Temp\rhiexec\5ddf0b4e-a5bb-4628-856b-05613c3d1f84\PanelingTools.rhp"
10/16/2018 20:26:46	13036	Info	Start: rhiexec
					version 6.9.18271.20591
					64-bit
					unknown   10.0.17134.0
10/16/2018 20:26:46	13036	Info	arguments: 
					"/loglevel=Debug"
					"/logfile=C:\Users\Luca Visintini\AppData\Roaming\McNeel\Rhinoceros\6.0\logs\PanelingTools2018101100 (20181016-202646).log"
					"/noerrorreports"
					"/INSPECTPLUGIN"
					"C:\Users\Luca Visintini\AppData\Local\Temp\rhiexec\5ddf0b4e-a5bb-4628-856b-05613c3d1f84\PanelingTools.rhp"
10/16/2018 20:26:46	13036	Info	Logging started: 2018/10/16 20:26:46
10/16/2018 20:26:46	13036	Debug	PluginInfo::IsValid() returning false
10/16/2018 20:26:46	13036	Debug	FinalExit	Exiting installation with return code InspctFailed
10/16/2018 20:26:46	13036	Info	Logging ended: 2018/10/16 20:26:46
					
10/16/2018 20:26:46	10800	Debug	ExecuteChildProcess complete. Child process returned: InspctFailed
10/16/2018 20:26:46	10800	Error	Unknown	Plug-in inspection failed	(0%)
10/16/2018 20:26:46	10800	Error	This package is not compatible with the Rhino Installer Engine.
					
					You may need to update to the latest Rhino Service Release to use this plug-in.
					
					DEVELOPERS:
					For information on making your plug-in compatible, visit http://developer.rhino3d.com/guides/general/rhino-installer-engine
10/16/2018 20:26:46	10800	Debug	Unknown	SwapPanel starting	(0%)
10/16/2018 20:26:46	10800	Debug	Unknown	ShowPanel starting	(0%)
10/16/2018 20:26:46	10800	Debug	Unknown	SwapPanel ending	(0%)
10/16/2018 20:26:46	10800	Debug	Unknown	SwapPanel ending	(0%)
10/16/2018 20:26:46	10800	Debug	Unknown	ShowPanel ending	(0%)
10/16/2018 20:26:52	10800	Debug	Unknown	Next Button Clicked	(0%)
10/16/2018 20:26:52	10800	Debug	Unknown	InstallerDialogClosing starting	(0%)
10/16/2018 20:26:52	10800	Debug	FinalExit	Exiting installation with return code Initializing
10/16/2018 20:26:52	10800	Info	Logging ended: 2018/10/16 20:26:52

rajaa · October 16, 2018, 6:44pm

Luca, what is the size of your .rhi file? Want to make sure it is not corrupted.
Here is what I have:

lucavsnt · October 16, 2018, 6:47pm

Seems the same…

rajaa · October 17, 2018, 9:00pm

This is strange. @John_Brock and @BrianJ could you please verify that you can install PanelingTools (10/11) with no problem. Check Loca’s log above to make sure you have similar Rhino version. Thanks

lucavsnt · October 18, 2018, 8:16pm

Thanks to everybody. Now it works! I decided to reinstall Windows (also other software had “problems”) and then Rhino. After Paneling Tools. Now I can use it!

rajaa · October 18, 2018, 9:44pm

Great.