I downloaded the Rhino7 evaluation version today, and the command Onsnap is not functioning at all. Whenever I click it, the windows change size a bit as if I zoom in or out, but the command itself does not activate. This makes it incredibly difficult to do anything.
Hi @user1144
First thing to do is to run the command SystemInfo In Rhino and copy/paste the resulting text here - that’ll give us an idea of what might be wrong. Under-powered graphics card or graphics card drivers that are not up-to-date (or both!) is my first guess 
HTH, Jakob
Rhino 7 SR12 2021-11-9 (Rhino 7, 7.12.21313.06341, Git hash:master @ 5590153808223b57a9f41516a969fd949aa81bff)
License type: Evaluation, build 2021-11-09
License details: Stand-Alone
Expires on: 2022-02-14
Windows 10.0.19042 SR0.0 or greater (Physical RAM: 7.9Gb)
Computer platform: LAPTOP - Plugged in [100% battery remaining]
Hybrid graphics configuration.
Primary display: Intel(R) HD Graphics 620 (Intel) Memory: 1GB, Driver date: 10-14-2020 (M-D-Y).
> Integrated graphics device with 3 adapter port(s)
- Windows Main Display is laptop’s integrated screen or built-in port
Primary OpenGL: AMD Radeon R7 M440 (AMD) Memory: 4GB, Driver date: 1-18-2021 (M-D-Y). OpenGL Ver: 4.6.14758 Compatibility Profile Context 21.1.1 27.20.14527.2002
> Integrated accelerated graphics device (shares primary device ports)
- Video pass-through to primary display device
OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)
Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High
Vendor Name: ATI Technologies Inc.
Render version: 4.6
Shading Language: 4.60
Driver Date: 1-18-2021
Driver Version: 27.20.14527.2002
Maximum Texture size: 16384 x 16384
Z-Buffer depth: 24 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 4 GB
Rhino plugins that do not ship with Rhino
Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.12.21313.6341
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 7.12.21313.6341
C:\Program Files\Rhino 7\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 7.12.21313.6341
C:\Program Files\Rhino 7\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 7\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 7\Plug-ins\RhinoCycles.rhp “RhinoCycles” 7.12.21313.6341
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.12.21313.6341
C:\Program Files\Rhino 7\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 7\Plug-ins\Displacement.rhp “Displacement”
For the record, I did not have this issue with previous versions of the program.
Hello- please try running testResetWindowPositions then close and reopen Rhino - my guess is the panel is opening, but off screen, or partly off screen, and you cannot get at it.
-Pascal
Thank you! It’s working now.
Hello, I am struggling with the same problem too. Just downloaded Rhino 7 and whenever I try to enable the osnap command, the screen would just zoom in and out.
Hi Jessica -
Did you try running the testResetWindowPositions command and restarting Rhino? If so, and that didn’t do anything, please run the Rhino SystemInfo command and copy-paste the result here.
-wim
I am having the same issue on a Windows 11 system with Rhino 6. I am able to run the Osnap as a command line function and choose the options in the command line to turn on endpoint, midpoint, etc., but unable to see the menu or toggle it on the taskbar. I ran the testResetWindowPositions command and restarted Rhino. But cannot get Osnap to work. Here is the SystemInfo results:
Rhino 6 SR35 2021-8-10 (Rhino 6, 6.35.21222.17001, Git hash:master @ 073ac7b225c67348731c6597127b9410126c3139)
License type: Educational, build 2021-08-10
License details: Cloud Zoo.
Windows 10.0.0 SR0.0 or greater (Physical RAM: 64Gb)
Computer platform: LAPTOP - Plugged in [100% battery remaining]
Hybrid graphics configuration.
Primary display: Intel(R) UHD Graphics (Intel) Memory: 1GB, Driver date: 2-22-2023 (M-D-Y).
> Integrated graphics device with 4 adapter port(s)
- Windows Main Display is laptop’s integrated screen or built-in port
Primary OpenGL: NVIDIA GeForce RTX 4080 Laptop GPU (NVidia) Memory: 12GB, Driver date: 6-23-2023 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 536.40
> Integrated acclerated graphics device with 4 adapter port(s)
- Video pass-through to primary display device
OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High
Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 6-23-2023
Driver Version: 31.0.15.3640
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 12282 MB
Rhino plugins
d:\Programs\McNeel\Plug-ins\Commands.rhp “Commands” 6.35.21222.17001
d:\Programs\McNeel\Plug-ins\WebBrowser.rhp “WebBrowser”
d:\Programs\McNeel\Plug-ins\rdk.rhp “Renderer Development Kit”
d:\Programs\McNeel\Plug-ins\RhinoScript.rhp “RhinoScript”
d:\Programs\McNeel\Plug-ins\IdleProcessor.rhp “IdleProcessor”
d:\Programs\McNeel\Plug-ins\RhinoRender.rhp “Rhino Render”
d:\Programs\McNeel\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 6.35.21222.17001
d:\Programs\McNeel\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
d:\Programs\McNeel\Plug-ins\NamedSnapshots.rhp “Snapshots”
d:\Programs\McNeel\Plug-ins\Alerter.rhp “Alerter”
d:\Programs\McNeel\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.35.21222.17001
d:\Programs\McNeel\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.35.21222.17001
d:\Programs\McNeel\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
d:\Programs\McNeel\Plug-ins\Displacement.rhp “Displacement”
@ramanagh Could it be that you are missing the statusbar? If so, running the command _Statusbar should bring it back.
If it is something different, can you show a screenshot of what you are seeing or a short video?
Hello, I am working with Rhino 7 and my Snap worked, but after a time it dose not work and I tried several things but still dose not working. could you please help me?
this is my SystemInfo:
Rhino 7 SR29 2023-4-17 (Rhino 7, 7.29.23107.03001, Git hash:master @ 5f05ef3a2eea3d910c4c2fb79ccc75b413d33ca7)
License type: Educational Lab License, build 2023-04-17
License details: Cloud Zoo
Expires on: 2023-11-01
Windows 10 (10.0.19045 SR0.0) or greater (Physical RAM: 16Gb)
Computer platform: LAPTOP - Plugged in [99% battery remaining]
Hybrid graphics configuration.
Primary display: Intel(R) HD Graphics 530 (Intel) Memory: 1GB, Driver date: 1-6-2016 (M-D-Y).
> Integrated graphics device with 3 adapter port(s)
- Windows Main Display is laptop’s integrated screen or built-in port
Primary OpenGL: NVIDIA GeForce GTX 950M (NVidia) Memory: 4GB, Driver date: 12-29-2016 (M-D-Y). OpenGL Ver: 4.5.0 NVIDIA 376.54
> Integrated accelerated graphics device (shares primary device ports)
- Video pass-through to primary display device
OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.5 (primary GPU’s maximum)
Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High
Vendor Name: NVIDIA Corporation
Render version: 4.5
Shading Language: 4.50 NVIDIA
Driver Date: 12-29-2016
Driver Version: 21.21.13.7654
Maximum Texture size: 16384 x 16384
Z-Buffer depth: 24 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 4 GB
Rhino plugins that do not ship with Rhino
Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.29.23107.3001
C:\Program Files\Rhino 7\Plug-ins\WebBrowser.rhp “WebBrowser”
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\RhinoScript.rhp “RhinoScript”
C:\Program Files\Rhino 7\Plug-ins\IdleProcessor.rhp “IdleProcessor”
C:\Program Files\Rhino 7\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 7.29.23107.3001
C:\Program Files\Rhino 7\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 7.29.23107.3001
C:\Program Files\Rhino 7\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 7\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 7\Plug-ins\Alerter.rhp “Alerter”
C:\Program Files\Rhino 7\Plug-ins\RhinoCycles.rhp “RhinoCycles” 7.29.23107.3001
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.29.23107.3001
C:\Program Files\Rhino 7\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 7\Plug-ins\Displacement.rhp “Displacement”
@Sara_Abedi did you try the solution in this post? Can you send me a screenshot of your setup or maybe a short video to see what you are seeing? I don’t see anything suspicious in your systeminfo.
@Sara_Abedi I missed that your video driver is quite old and should be updated.