Not to put too fine a point on it, but we are not your customers. McNeel is your customer. In fact I doubt that John could be thought of as your customer. He is just a user who happens to work for McNeel. None of us have much interest in what is going on behind the scenes at McNeel’s tool manufacturer and don’t want to monitor it. We want it to just work, which discourse has been doing for us for quite a while.
We thought we had seen the height of arrogance and hubris with Apple, Microsoft, Google and the social media companies, but you can sure join the list now. What a strange idea of customer service you must have: bend over because here comes the customer service.
I think most of us believe that you provide a tool to McNeel which they use to provide our support. You surely must have a point of contact with McNeel. Do you coordinate this stuff with them or just toss it over the wall and see what happens? I guess you found out.
In my opinion I don’t believe there was ever any benefit to the garish color block appearance of the category label, but it’s location was perfect. It would work pretty well if it just had the same font size as the topic title but used the category color as the font color. Ever since the beginning of computer listings the holy grail of presentation has been a single line per data item if at all possible. Going to two lines for some frivolous reason like you have done with this current mod is just plain unnecessary and lacks style and class. It also wastes vertical screen space. It’s a high priority design point to be able to comprehend as many data items as possible on the screen without scrolling.
I sure hope what we see today isn’t your last, best effort at trying to improve discourse.
I also hope you make a much more concerted effort to involve your customers and their customers in any proposed changes like the best customer oriented companies instead of trying to emulate the worst “my way or the highway” companies. Your product is something we use daily. I think we are the best judges of what’s good and what’s bad.