My rhino is not responding

i have a rhino 6 onn a windows laptop core i7, and it’s been going not responding for 4 days now, i have enough storage and everytime i work on it it doesnt save and then goes not responding… i uninstalled it and reinstalled it but still did not work!

Run the SystemInfo command in Rhino after starting Rhino. Post the results here.

Rhino 6 SR19 2019-10-22 (Rhino 6, 6.19.19295.01001, Git hash:master @ 0af62045bd35259d4c2367dbf7f9ef94ded29299)
License type: Educational, build 2019-10-22
License details: Cloud Zoo. In use by: Judy Haddad ()

Windows 10.0 SR0.0 or greater (Physical RAM: 7.9Gb)
Machine name: DESKTOP-LVNPK06

Hybrid graphics system.
Primary display: Intel® HD Graphics Family (Intel) Memory: 1GB, Driver date: 9-29-2016 (M-D-Y).
Primary OpenGL: NVIDIA GeForce 820M (NVidia) Memory: 2GB, Driver date: 12-18-2017 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 388.73

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 12-18-2017
Driver Version:
Maximum Texture size: 16384 x 16384
Z-Buffer depth: 24 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 2 GB

Rhino plugins
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.19.19295.1001
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp “Rhino Render”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 6.19.19295.1001
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.19.19295.1001
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.19.19295.1001
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”

Suggest update your drivers. Check the Notifications panel (Panels menu > Notifications) to get a driver update.

i already updated my driver and took it to a place that updated everything and the rhino is still not working, i can try to send you what will pop up when i try to save a file.

I suspect you did not in fact get your drivers updated.
The ubiquitous checking tools can not be relied upon.
You have to manually go look yourself.

In Windows Device Manager > Display adapters, what is the specific model of your Intel adapter?
Right click on it, choose Properties and take a screenshot of the Driver tab.

Please take a screenshot of the GeForce driver tab too.

1 Like

thanks for help, this is what i got

@jhaddad6 @John_Brock

Geforce too

Information about updating “custom” Intel graphics drivers: Updating Intel HD Driver

You’ll need these: