We’re running into a bit of a “workflow” problem on discourse and were wondering if you had any suggestions (or plug-ins) to help us out.
Many of the posts on this forum are tech support issues that we want to make sure get handled either by members of our community or by McNeel employees. ‘@’ mentioning someone to help somewhat helps and somewhat doesn’t since many times the person you mention may not be the best person to answer the question or may be unavailable for some reason. Mentioning is also used for other purposes and doesn’t feel quite like the right solution.
We would love to be able to privately assign topics to McNeel members for ‘unhandled’ topics so these topics don’t fall through the cracks. We’re open to other suggestions if you have a better idea, this was just the first one that came to mind. We could even solve this with tags if there were a way to make certain tags private to McNeel only.