Hi, we have a few users here getting an unexpected error message “The request to McNeel’s License servers resulted in a server error”. This appears after SSO completes and it returns to Rhino, the error appears right after it says “fetching license”.
Are there any issues currently? it is not affecting all of our users but a small portion only. We have tried across multiple machines and issue persists.
I’m receiving this as well, although some of our office seem to be unaffected?
Hi Gary -
I just checked the cloud zoo server status and it looks like all critical health data points checked out OK. From our end, it looks like Cloud Zoo is running fine.
-wim
Thanks Wim, I’m assuming this message means the software can’t hit the server to validate the license. As it’s only affecting some of our users is there any troubleshooting we can attempt, areas of the user profile we can clear etc? It only appears to have started today, all was fine yesterday and we’ve made no changes internally. Is there an IP address for the Zoo I can have to test we can at least hit it from these machines?
There was a lease creation issue (anyone accessing rhino yesterday for example was fine),issue now resolved.
Thanks Japhy, I can confirm our users have been fine since your post.
Do McNeel have a status page where these outages are published?
These outages are few and far between and get immediate attention 24 hrs a day. The primary way to confirm status is to go to https://api.mcneel.com & https://cloudzoo.rhino3d.com/