Installation issues

Hi I am trying to solve an installation issue for a user. This is a screen shot any suggestions?

@Phil_Shapiro, updating Rhino 5 to SR12 will solve the problem.
http://www.rhino3d.com/download/rhino/5.0/sr

http://wiki.mcneel.com/rhino/5/rhi-problems

Thanks, it seems to have solved the problem indeed