Failure to fetch package manager server/folder

libnypacheco · November 2, 2021, 9:48am

Hey guys,

I am trying to update a plugin (Hobs), but my Packager Manager is not working. I reinstalled Rhino but I get the same error. Tried to find a way to change that address folder that the PM is trying to access, but I cannot find it in Rhino.

I appreciate your help!

wim · November 2, 2021, 12:12pm

Hi -

Please run the Rhino SystemInfo command and copy-paste the result here.
-wim

libnypacheco · November 3, 2021, 9:35am

Hey @wim! Here we go:

Rhino 7 SR11 2021-10-20 (Rhino 7, 7.11.21293.09001, Git hash:master @ 972ac562128b307e99f15e56dd11586c73e91ecb)
License type: Commercial, build 2021-10-20
License details: Cloud Zoo

Windows 10.0.19041 SR0.0 or greater (Physical RAM: 80Gb)

Computer platform: LAPTOP - Plugged in [100% battery remaining]

Hybrid graphics configuration.
Primary display: Intel(R) UHD Graphics (Intel) Memory: 1GB, Driver date: 6-24-2021 (M-D-Y).
> Integrated graphics device with 3 adapter port(s)
- Windows Main Display is laptop’s integrated screen or built-in port
Primary OpenGL: NVIDIA Quadro RTX 3000 (NVidia) Memory: 6GB, Driver date: 7-12-2021 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 471.41
> Integrated accelerated graphics device with 4 adapter port(s)
- Secondary monitor is laptop’s integrated screen or built-in port

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 7-12-2021
Driver Version: 30.0.14.7141
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 6 GB

Rhino plugins that do not ship with Rhino

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.11.21293.9001
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 7.11.21293.9001
C:\Program Files\Rhino 7\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 7.11.21293.9001
C:\Program Files\Rhino 7\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 7\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 7\Plug-ins\RhinoCycles.rhp “RhinoCycles” 7.11.21293.9001
C:\Program Files\Rhino 7\Plug-ins\Grasshopper\GrasshopperPlugin.rhp “Grasshopper” 7.11.21293.9001
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.11.21293.9001
C:\Program Files\Rhino 7\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 7\Plug-ins\Displacement.rhp “Displacement”
C:\Program Files\Rhino 7\Plug-ins\Calc.rhp “Calc”

wim · November 3, 2021, 2:09pm

Hej -

Thanks.
Go to the Rhino Options > Advanced page and type PackageManager in the search field.
Double-clicking on the value should pop up a dialog with a Set to Default button. Does using that one help?
-wim

libnypacheco · November 4, 2021, 8:00am

Solved, @wim

This was the previous setting:

wim · October 28, 2022, 5:08pm

Hi Abdallah -
Please run the Rhino SystemInfo command and copy-paste the result here.
-wim

wim · October 28, 2022, 6:03pm

Hi Abdallah -
I was afraid of that. You are running a cracked version of Rhino 7.1. We’re on 7.23 now.
-wim

Alexander8 · May 18, 2023, 1:15pm

Hi, I have the same problem as OP. Im trying to install PanelingTools addon and Im getting similar error. Solution “Set to Default” did not help. The address in manager is “https://yak.rhino3d.com”.

Ill appreciate any help. Thanks!

Here is my system info:
Rhino 7 SR29 2023-4-17 (Rhino 7, 7.29.23107.03001, Git hash:master @ 5f05ef3a2eea3d910c4c2fb79ccc75b413d33ca7)
License type: Evaluation, build 2023-04-17
License details: Cloud Zoo
Expires on: 2023-07-17

Windows 10 (10.0.19044 SR0.0) or greater (Physical RAM: 32Gb)

Computer platform: LAPTOP - Plugged in [100% battery remaining]

Non-hybrid graphics configuration.
Primary display and OpenGL: NVIDIA Quadro P3200 (NVidia) Memory: 6GB, Driver date: 9-18-2018 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 411.63
> Integrated accelerated graphics device with 4 adapter port(s)
- Windows Main Display is laptop’s integrated screen or built-in port

Secondary graphics devices.
Intel(R) UHD Graphics 630 (Intel) Memory: 1GB, Driver date: 1-9-2019 (M-D-Y).
> Integrated graphics device with 3 adapter port(s)
- Secondary monitor is laptop’s integrated screen or built-in port

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 9-18-2018
Driver Version: 24.21.14.1163
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 6 GB

Rhino plugins that do not ship with Rhino

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.29.23107.3001
C:\Program Files\Rhino 7\Plug-ins\WebBrowser.rhp “WebBrowser”
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\RhinoScript.rhp “RhinoScript”
C:\Program Files\Rhino 7\Plug-ins\IdleProcessor.rhp “IdleProcessor”
C:\Program Files\Rhino 7\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 7.29.23107.3001
C:\Program Files\Rhino 7\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 7.29.23107.3001
C:\Program Files\Rhino 7\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 7\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 7\Plug-ins\Alerter.rhp “Alerter”
C:\Program Files\Rhino 7\Plug-ins\IronPython\RhinoDLR_Python.rhp “IronPython” 7.29.23107.3001
C:\Program Files\Rhino 7\Plug-ins\RhinoCycles.rhp “RhinoCycles” 7.29.23107.3001
C:\Program Files\Rhino 7\Plug-ins\Grasshopper\GrasshopperPlugin.rhp “Grasshopper” 7.29.23107.3001
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.29.23107.3001
C:\Program Files\Rhino 7\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 7\Plug-ins\Displacement.rhp “Displacement”

wim · May 23, 2023, 8:29am

Hi Alexander -

Have you tried to temporarily disable the firewall on your machine or on the network to make sure that your access to https://yak.rhino3d.com isn’t blocked?
-wim

Alexander8 · May 25, 2023, 4:48pm

Hi Wim, thanks for the tip! Looks like I will have to check with our IT about that.

John_Brock · May 25, 2023, 5:51pm

While you’re at it, ask your IT crew to update your GPU drivers.

Alexander8 · May 25, 2023, 6:14pm

Hi John, indeed , but I guess thats a company feature unfortunately.

@wim The problem was fixed by turning off vpn