Exporting to OBJ files for 'Visual Retailing' software

Has anyone used this 3D software called “Visual Retailing”, and have you had any luck importing rhino files? I’m working with a client and we’ve had a lot of issues, but the primary one is the color/layer textures aren’t transferring even though they are embedded.

Any thoughts on how to resolve this?

Also when I export to an .obj file it also creates an .mtl file…does anyone know what that is?/what is it for?

Hello - mtl files are obj material files - generally these should be in the same folder as the obj. Note there are a bunch of options to set in obj export to control how objects and layers are handled - make sure to adjust those as needed.