Denoiser for Mac

Cannot get to the denoiser download. See attached picture with error message. When I click OK, the packagemanager and error window both disappear.

What does that window mean? Looked through forum to see if same problem is registered there, but did not find the topic.

Hi -
Can you please run the Rhino SystemInfo command and copy-paste the result here?

SysInfo attached…

Rhino7SysInfo.txt (5.89 KB)

Hi @Matt3, can you please try running the PackageManager command with this Rhino 7.7 build? When the error dialog shows up you should also get some output in Rhino’s command line – please copy/paste here to help me track down the cause of this error!

No error messages. It runs through.

A little confused by the 2 buttons in the “Package Manager” window… Install and Apply. Seems like the Apply button should not be displayed until after an install is executed?? or…??

Otherwise, this new version seems to work. Gave me a long list of packages available to install, which I did not get before (actually, I did get a short list of the 3 denoisers before once, then it never showed up again.)

What should I set the memory (Intel Denoiser) value at?


You can just keep it at the default value, this should be more than enough.


hi there, I am having the same problem with the package manager. I can not access it. What was
the solution?

I am having the same problem. can you advise me on how to fix?

Hi Julia -

Please run the Rhino SystemInfo command and copy-paste the result here.

Hey guys, I have the same issue. What could be the solution?

____ System Info___
Rhino 7 SR34 2023-9-24 (Rhino 7, 7.34.23267.11002, Git hash:master @ a37d83041828484840f2448d5b3e3770e46694f9)
License type: Commercial, build 2023-09-24
License details: Cloud Zoo

Apple macOS Version 13.5.2 (Build 22G91) (Physical RAM: 32Gb)
Rhino is running in Rosetta2 on Apple Silicon
Mac Model Identifier: Mac14,5
Language: en-PL (MacOS default)

Apple M2 Max (OpenGL ver:4.1 Metal - 83.1)

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: Apple
Render version: 4.1
Shading Language: 4.10
Maximum Texture size: 16384 x 16384
Z-Buffer depth: n/a
Maximum Viewport size: 16384 x 16384
Total Video Memory: 21845 MB
Graphics: Apple M2 Max
Displays: Unknown (255dpi 2x)

Graphics processors
Apple M2 Max
Color LCD (1512 x 982 @ 120.00Hz)

USB devices

Bluetooth devices

Third party kernel extensions

Third party plugins

Rhino plugins that do not ship with Rhino

Rhino plugins that ship with Rhino
/Applications/Rhino “RhinoCycles” 7.34.23267.11002
/Applications/Rhino “Snapshots” 7.34.23267.1002
/Applications/Rhino “Grasshopper” 7.34.23267.11002
/Applications/Rhino “PanelingTools” 7.34.23267.1002
/Applications/Rhino “AnimationTools” 7.34.23267.1002
/Applications/Rhino “Commands” 7.34.23267.11002
/Applications/Rhino “Renderer Development Kit” 7.34.23267.1002
/Applications/Rhino “RDK_EtoUI” 7.34.23267.11002
/Applications/Rhino “Displacement” 7.34.23267.1002
/Applications/Rhino “Rhino Render” 7.34.23267.11002
/Applications/Rhino “IronPython” 7.34.23267.11002
/Applications/Rhino “Legacy Rhino Render” 7.34.23267.1002

Ok, it works. What I did:

  1. I opened new and clean file (before I tried with file with already some sketches, I didn’t work)
  2. I entered Settings/Advanced
  3. I searched: Rhino.Options.PackageManager.Sources and in value I changed to default
  4. I restarted Rhino 7
  5. My firewall is off