Constant crashing with external monitor but not laptop screen

Rhino Rhino for Windows
1

Haven’t been able to find any help online with this specific issue.

I have a laptop with an external monitor connected. When I use Rhino on just the laptop everything runs fine. When I use it on my larger external monitor it crashes.

So far, anytime I try to open a New document on the external monitor or click 4-view it crashes. That’s the only things I’ve found so far but it’s a constant thing.

The laptop is using Intel UHD 630 graphics and the external monitor is using GeForce GTX 1060 plugged into a HDMI cable.

As soon as I click the command everything freezes and goes into Not Responding mode.

System Info:

Rhino 6 SR12 2019-1-29 (Rhino 6, 6.12.19029.6381, Git hash:master @ ae9d7fba5fda0b43002dc44a34e059a9a382db04)
License type: Educational, build 2019-01-29
License details: Cloud Zoo. In use by: rhino4win44 ()

Windows 10.0 SR0.0 or greater (Physical RAM: 16Gb)
Machine name: MSI

Hybrid graphics system.
Primary display: Intel® UHD Graphics 630 (Intel) Memory: 1GB, Driver date: 11-18-2018 (M-D-Y).
Primary OpenGL: NVIDIA GeForce GTX 1060 (NVidia) Memory: 6GB, Driver date: 1-11-2019 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 417.71

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 1-11-2019
Driver Version: 25.21.14.1771
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 6 GB

Rhino plugins
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.12.19029.6381
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp “Rhino Render”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 6.12.19029.6381
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.12.19029.6381
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.12.19029.6381
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”

2

Both cards have the updated drivers, btw.

3

Update: FIXED

I have found a solution and fixed this issue. Apparently I just had to go to display settings and click on screen 2 and check the box for “Make this main display.”

I read a post somewhere that said Rhino only works properly on the main display so figured I’d give it a shot and it works now. Just in case anyone in the future has this same issue.

1 Like
4

Update driver of the external monitor anyway.

5

Seeing that the GTX has already a driver from 2019 I don’t think that is really necessary.

6

Thank you for posting your fix… I have been having this problem with Rhino Fusion360 and Sketchup and this fixed my problem.

1 Like
7

Haha! I’m suffering the same issue. I can’t wait to get into work tomorrow and test your fix. If you’re method is successful then I’ll be forever grateful. Not sure why McNeel Tech Support haven’t suggested this. Brb!

8

SUCCESS! I can’t believe this is the fix. Thanks, though…