This is Xavier Rofes, MD of TDM! Thank you very much to help improving Clayoo in all its ways. Much appreciated.
Regarding the trial, it’s true that we have changed the way of offering the trial version, not only limited on time to 15 days but also with the initial option to have an on-line demo with us. The reasons, below, I believe, you will understand.
Years back we used to offer trials for one month and with the option to extend it, just filling out the email and few fields. We used to receive hundreds of hundreds of downloads per month, but with no much feedback (fake info, etc… well, we all have been trying out software & services without willing to give much info). As a developer company, no feedback is the worst. We need valid info (email, name and/or phone to have a chat is more than enough).
To get proper info, we had to build a way where, at least, we can communicate with the prospect once (in the beginning) and offer our help. Just replying one of our initials emails proofed to be a right one (someone is behind the account) and we immediately activated the trial.
And so, why the on-line demo? Prospects without much CAD knowledge download the trial but are not able to do anything with the software, they have no 3D skills at all. 10 days, 15, 30 or 90 makes no much difference, because without a proper introduction, they download the software, try it out the first day, get disappointed, try it out a second time, get even more disappointed and delete the trial. Gone. Without us having the chance to provide a guidance. And yet we do have plenty of videos on youtube, tutorials, pdf, etc… during the trial, people want to see quickly if that piece of software will help them out on their business/studies.
Being able to touch-base at the very beginning, understand what they do (by email or phone) allow us to organize a quick 30-minute online demonstration to highlight the software based on their needs.
We understand this will give them the chance to see the value of the software and later, they still have time to try it out and actually practice some of the shown in the session + the youtube videos or pdf’s we provide as well (even offline if requested). By default is 15 days, yet we extend it. Too long trials might make the prospect postpone the trial experience (knowing they have it for 30 days or more) and forget about it (as you comment, we all have duties and responsibilities).
For all the CAD Experts willing to try Clayoo, they can just reply the initial email and we will activate it. And, as we say in the initial conversation (phone/email) we can always extend it for another 15 days, even more.
The trial helps the prospect evaluate the software. We want to make sure the prospect gets everything needed. As a software user I am as well, sometimes we misunderstand a trial version as “learning the software”.
Hopefully you guys have not fallen asleep after this long message, and be sure that if you need one month, 45 days, just be in touch with us, and even you’re truly CAD experts, to have 30 minutes with us to show Clayoo 2.5 (and another chance to ask us everything you want).
Cheers, have a lovely Friday