Beta fails to start

@Jon_Tore_Lieng does any of this thread seem relevant to Rhino starting up on your computer?

@Big_G Would you mind telling me the following details in order to attempt to fix this:

  1. Operating system edition and version
  2. Do you know if your account is part of a domain? Or is it just your personal computer?
  3. What are your system level proxy settings (please omit sensitive details)?

Thanks!

@brian
Following our conversation, it might be time to address this one too:


I get that when a component is missing in Grasshopper.

Thanks

Hi Marc,

Yes, good idea. However, if we fix Grasshopper to use our new authenticated proxy code (like we do in the Splash Screen) my guess is that Rhino will lock up.

@aj1 on Marc’s computer, he’s got Rhino licensed as standalone. When he starts with the /nosplash option in the shortcut, it starts just fine. But with the splash, it fails. @marc confirmed that he is behind an authenticated proxy.

@marc can you please also provide the information that @aj asked for above?

See comments in RED below

(AKA – Big_G)
George Conradie
Project Engineer

HUTCHINSON BUILDERS | Established 1912

T 07 3859 6365 | F 07 3335 5005 | M 0413 160 990
E george.conradie@hutchinsonbuilders.com.aumailto:george.conradie@hutchinsonbuilders.com.au
A 584 Milton Road, Toowong QLD 4066 TA
P LockeD Bag 3002, Toowong DC QLD 4066

websitehttp://www.hutchinsonbuilders.com.au/ | facebookhttps://www.facebook.com/hutchies1912 | twitterhttps://twitter.com/hutchies1912 | linkedinhttp://www.linkedin.com/company/hutchinson-builders?trk=hb_tab_compy_id_91031 | instagramhttp://instagram.com/hutchies1912

Hi!

I downloaded the beta version and started the installation program. A Rhino BETA icon appeared on my desktop and I received a message that the program was installed successfully.

However, after double clicking on the icon nothing happened i.e. no error message, nothing. It just didn’t start up. This also was the case with the WIP version by the way.

I tried uninstalling the beta version and reinstalling but with the same results. Hope this helps.

Best regards/Med vennlig hilsen

Jon Tore Lieng

Managing Director

GPT-Logo

P.O. Box 1227 Pirsenteret

7462 Trondheim, Norway

mobile: +47 tel:%2B47 905%2048%20833 905 48 833

Hei Jon Tore,
What happens if you try to start it in safe mode?
image

@aj1 It’s Windows 7 Enterprise and it’s part of a domain.
In the LAN settings of the internet options, it’s set to use a configuration script. This script point to a load balancer between several proxy servers (from what I can see).

@Marc, thanks that’s helpful to know. @Big_G Do you mind sharing general info on your proxy configuration?

@aj1 I send you a email, but it is again.
image001

I am also part of a domain and going through a company proxy. IT does not want to share the info.

Hi!

Safe mode does not work. I tried to run the program in Windows 7 compatibility mode also but to no avail.

Regards,

Jon T.

Hi @Jon_Tore_Lieng,

Does Rhino run when you right-click the Rhino BETA shortcut, then select Run as Administrator?

Hi!

No! I tried to run as admin earlier.

Jon T.

@brian Just so you know, the Nov-21 beta has the same problem. Works if I disable the Splash screen.

Thanks for the update. We are adding some logging this week that should
help us understand where Rhino is locking up.

1 Like

@Marc @Big_G If you have the time, I would appreciate if you could perform the following test that would capture Rhino’s network activity in a log file:

Step 0: In File Explorer, go to %appdata%\McNeel and delete the file proxy.txt if it exists.
Step 1: Download a special build of yesterday’s Rhino beta by clicking here.
Step 2: Download Microsoft’s Debug View by clicking here.
Step 3: Install the special Rhino build. It is identical except for the verbose logging code.
Step 4: Open DebugView. A Filter dialog box will popup. Type ‘*’ in the Include field, then click OK.
Step 5: Launch Rhino. It will hopefully hang, and the log will contain lots of data.
Step 6: Click Save (ctrl+s) in DebugView, save the log file, and PM or send it to me at aj@mcneel.com.
Step 7: We should have more info that will hopefully reveal the cause of the problem.

Let me know if you are interested and have questions. We can also setup a remote control session and I can do all of this as well.

AJ

I sent you an email

@Marc we think we’ve finally fixed this bug. Can you please verify?

Yes, I answered to Andrés email and it’s all good now.

1 Like