today I have done licensing support (for 30 minutes) for one customer, to move his Rhino 6 license from the cloud-zoo to a local installation (because he wanted to use Rhino without internet).
The customer didn’t know what a Rhino-Account/Cloud-Zoo is. So he didn’t know, that he has to remove the license from a Rhino-Account to install it locally. Somehow he has tried to install the license locally. But after starting Rhino, he got always the installation questions from where to retrieve the license. He was trapped in an endless loop by restarting Rhino again, and again, and was always asked for an Rhino-account or a local installation (which didn’t work). As you can imagine, this was a really bad experience for him.
Wish: Customers should be guided much better to remove/switch the Rhino 6 license from their Rhino-account to a local installation, and if possible much more automatically.
Or have I missed something?