Usertext panel not rendering

[Willem (Willem Derks)]

Hi,

Lately I ran into the issue of the UserText panel not rendering.
If I have an object selected and go to the properties tab with UserText item focused.
The panel is not rendered:

When moving my mouse over the screen items pop-up:

After switching to ObjectProperties item and back to UserText item it does render fully.

-Willem

Rhino 6 SR9 2018-9-10 (Rhino 6, 6.9.18253.21101, Git hash:master @ f7cbad0c040a5ec317eace6ef2e7e57756bfc855)
Licence type: Commercial, build 2018-09-10
License details: Cloud Zoo. In use by: Willem Derks ()

Windows 10.0 SR0.0 or greater (Physical RAM: 32Gb)
Machine name: WD10

GeForce GTX 1070/PCIe/SSE2 (OpenGL ver:4.6.0 NVIDIA 398.82)

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 8x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 7-30-2018
Driver Version: 24.21.13.9882
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 8 GB

C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.9.18253.21101
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\RPC.rhp “RPC”
C:\Program Files\Rhino 6\Plug-ins\Squish.rhp “Squish”
C:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp “Rhino Render”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 6.9.18253.21101
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.9.18253.21101
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.9.18253.21101
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”
C:\Users\Willem\AppData\Roaming\McNeel\Rhinoceros\packages\6.0\iris\0.6.2\Iris.WinR5.rhp “Iris” 1.0.0.0

[BrianJ (Brian James)]

Hi Willem,

The developers have an idea of what might be causing this but we could use a 3dm file and the exact steps you take before seeing it if possible. Can you provide a file that consistently reproduces the issue? Thanks.

[Willem (Willem Derks)]

Hi Brian,

In a quick test I cannot seem to reproduce this.
I’ll be working with more complex files tomorrow and keep an eye out if it happens again.

-Willem

[BrianJ (Brian James)]

Thanks Willem. if you recall updating Windows recently prior to not seeing this issue again please let me know the build you’re on. e.g. 1803. I haven’t been able to reproduce this but have heard of it from a few other users. It seems connected to Windows updates in conjunction with the GPU driver.

[JohnM (John Morse)]

Lately I ran into the issue of the UserText panel not rendering.
If I have an object selected and go to the properties tab with UserText item focused.
The panel is not rendered:

This has been logged as RH-48508 and is being worked on. It looks like there was some code that can potentially fix this that was commented out. I’m in the process of making sure the code is safe to use.

[brian (Brian Gillespie)]

RH-48508 is fixed in the latest Service Release Candidate

[Willem (Willem Derks)]

Hi,

We still see this behaviour:
When selecting an object the usertext panel is not rendering only after some back and forth activating other items and the usertext does it render properly.

-Willem

[wim (Wim Dekeyser)]

Hoi Willem,
We were never able to reproduce this on any of the machines that we use but, as you see, RH-48508 was reopened when we got information that the issue wasn’t fixed.

We need more information from you to find out what goes wrong, specifically:

Usertext panel not rendering

Thanks Willem. if you recall updating Windows recently prior to not seeing this issue again please let me know the build you’re on. e.g. 1803. I haven’t been able to reproduce this but have heard of it from a few other users. It seems connected to Windows updates in conjunction with the GPU driver.

Blank Floating Windows

I doubt our service release is going to fix the problem since this is a system level problem that we can’t repeat. Thanks for trying the installer Olivier. Another thought; have you looked at any pending Windows Updates for your system?

Blank Floating Windows

Does your office install any software that may be somewhat company wide that may be a bit ‘unique’? If this is happening on two computers in your office, then maybe there is something special about your configuration.

Blank Floating Windows

WPF is also tied to the .NET framework. If you haven’t done so, you may also want to make sure that you have the latest version of the Microsoft .NET runtime installed.

[Willem (Willem Derks)]

Hi,

.NET 472 is already installed
I do not recall any recent updates.

I did some more testing in a file with a bunch of objects with UTXTS .
The UTXT panel is open and keep click-selecting objects.

My observations:
If I have rendered panel and keep selecting different objects it seems always to render correct.
Only if I have nothing selected and select an object the panel sometimes fails to render.
However I do get a quick flash of the rendered panel before it blanks out, I don’t know if that is a cached version or not because all my objects have an equal amount of utext and it’s too quick to read.

What else would you need from me?
Do you want to connect remotely and run some tests maybe?

-Willem

Rhino 6 SR10 2018-10-23 (Rhino 6, 6.10.18296.11021, Git hash:master @ 8f369631e4ea2149f6415ec3bb4689e5dc18acb6)
Licence type: Commercial, build 2018-10-23
License details: Cloud Zoo. In use by: Willem Derks ()

Windows 10.0 SR0.0 or greater (Physical RAM: 32Gb)
Machine name: WD10

GeForce GTX 1070/PCIe/SSE2 (OpenGL ver:4.6.0 NVIDIA 398.82)

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 8x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 7-30-2018
Driver Version: 24.21.13.9882
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 8 GB

C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.10.18296.11021
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\RPC.rhp “RPC”
C:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp “Rhino Render”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 6.10.18296.11021
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.10.18296.11021
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.10.18296.11021
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”
C:\Users\Willem\AppData\Roaming\McNeel\Rhinoceros\packages\6.0\iris\0.6.2\Iris.WinR5.rhp “Iris” 1.0.0.0

[stevebaer]

@JohnM is going to have to help here. He has this issue on his bug list and I believe he is still trying to figure out how to reproduce the bug.