Update license V6 Unable to refresh (cloud lisence)

Toshiaki_Takano · September 20, 2018, 1:05pm

This shows up every day for the initial startup.

ValidateLicense command seems to do something, but did that yesterday and still have the below warning coming up:

Any good way to solve this?

John_Brock · September 20, 2018, 5:12pm

If you go into Options > Licenses, is your Lease date out a couple weeks from now or is it sooner than that?

aj1 · September 20, 2018, 6:24pm

You should be able to double click on the notification to get an explanation why this is happening.

I also see there are a bunch of tabs open… that seems like a bug to me.

AJ

wim · September 20, 2018, 7:21pm

@aj1, see this one for the multiple tabs…
RH-40091

Toshiaki_Takano · September 21, 2018, 2:22am

Does this help?
So maybe I’ll try just logging in…

Toshiaki_Takano · September 21, 2018, 2:23am

Seems sooner! I’ll try to login and see what happens.

John_Brock · September 21, 2018, 3:24am

I would try running the logout command, which will close Rhino, then start V6 and login.
Does that push your offline access out to 2 weeks?

Toshiaki_Takano · September 21, 2018, 4:46am

@John_Brock Thanks! That did it.
Gotten till Oct 6th. now.

John_Brock · September 21, 2018, 1:39pm

Check if every few days and make sure it continues to push out to be about 2-weeks out.

Toshiaki_Takano · September 21, 2018, 2:02pm

Thanks. Will do.

John_Brock · September 21, 2018, 2:06pm

My guess is your login on the Rhino site was expiring but it seems you weren’t getting a prompt telling you that.

I thought this was fixed in a recent service release. If you don’t bounce between computers and end up logging in and out yourself, I think this is the symptom.
Anyway, it should not happen again.