I bought a license for a Rhino5 Mac shortly after its release, on summer 2015.
Recently my HDD failed, so I have to replace it and install a new OS and various programs, including Rhino. Luckily, I did backups for my drawings, so all I need is to reinstall software and continue my work… Right?
Well, wrong. The problem is that I can’t retrieve my license key, so the Rhino just refuses to work completely.
Original email with purchase info and the key is lost now (probably because I stored my email base on a local pc - can’t find it via mail web interface too).
I’ve tried to find my license on this page:
But I do not know what to type in “Serial Number” field. This is the about window in my Rhino:
Obviously, there is no serial number (5B161 doesn’t work, tried it).
What should I do?
I sent a message via “Contact us” form on the rhino3d.com and described my problem. Anything else?
EDIT: Support answered after a couple of hours. I must say that I didn’t expect such a speed, it’s a 1st january! Looks like McNeel has the best support team in the world.