Shap Diver iFrame bedding - Safari issues

Hello Forum.
I’ve recently managed to get an iFrame to embed on a website.
Unfortunately, it doesn’t work on the iPhone Safari app…iPhone Chrome is fine.

Reading the copy for Shape Diver on ShapeDiver 3D Viewer Index it state the ShapeDiver 3D viewer v2 supports the following browsers:

  • Chrome
  • Firefox
  • Edge
  • Safari
  • Internet Explorer 11
  • Modern Smartphones and tablets, Android and iOS

Am I missing something?
Any insights would be most welcome.
Thanks,
Jason

ShapeDiver models definitely work on iPhone in Safari, I just checked. Let’s try couple of things to get to the bottom of this.

  • Can you see any of the public models on the platform on your iPhone? Try it here https://app.shapediver.com/

  • Make sure your iPhone’s iOS and applications are up-to-date and also disable any add blockers or similar plugins if you use any.

  • Please go to https://webglreport.com/ on your iPhone and report back the results so we know more.

  • Also, posting the link to your model and sharing a minimal version of your definition replicating this would help us a lot to understand the problem.

Thanks for the reply Pavol.
In response to your points:

  • Yes, all the public models are viewable on my iPhone.
  • The iPhone iOS is up-to-date.
  • The WebGL 1- is green - and says it is supported.
  • This is the link to the the model I’m exploring: http://argonautsapp.com/
    The private model link is: ShapeDiver - Online Parametric 3D Configurator
    The copy on the iPhone iFrame says: ‘We are sorry - embedding no allowed
    I’m still trying to get my head around this issue. I’m not a coder, so my learning curve is pretty steep.
    Kind regards,
    Jason

I can view your model on my iPhone on ShapeDiver and also at your website. Restart Safari and try viewing your page in a private window if it doesn’t load in the standard one.

Embedding iFrames and whitelisting domains is covered in these documentation pages:

https://support.shapediver.com/hc/en-us/articles/360020861952-Whitelisting-domains-for-embedding
https://support.shapediver.com/hc/en-us/articles/360015097511-Embedding-an-iframe

Thank you @pavol