Rhino stopped opening this afternoon - appears to go unresponsive immediately upon launch.
tried reinstalling and renaming the mcneel folder to mcneel-backup - didn’t help.
Running Mac OS Tahoe 26.4
260415_Crash_Report.pdf (500.2 KB)
How long did you wait until you force quit @Brett_Newman ? It was a bit slow for me today (Maybe 1 min or so?), but I wasn’t sure if it was my goofy setup.
4-5 minutes at the longest, but it seems to lock up (application not responding) instantly.
May have made it worse - attempted a clean uninstall and deleted the mcneel folder in application support. not seeing a new folder upon reinstalling.
Could you create a “spindump” for me @Brett_Newman?
Open Rhino 8, wait for to go unresponsive, and then you can force quit it.
After that, follow this guide → Spindump guide and upload the spindump here → Upload
Thanks callum, just uploaded.
I’ve found this Rhino Wiki page which explains how to do this better than the Apple guide
Uploaded again - let me know if it didn’t come through?
Yes it came through, we’re looking into it now 
Some thoughts.
- Try a restart
- Start Rhino and when it hangs, find
ScopedBookmarkAgentin your Activity Monitor and try stopping it. - Do you have any network drives like iCloud, DropBox, OneDrive or a network share where you keep Rhino files or resources?
- no difference
- forced quit but it never disappears from activity monitor?
- most of my rhino files are hosted on google drive. rhino wont launch local files either.
You’re opening Rhino by double clicking files? Can you open it by opening the application itself? Any difference?
I’ve tried both - with double clicking on files i get the little rhino animation from the file location but nothing afterwards. opening the application gets the rhino app in the menu bar bouncing but it sticks and freezes within a second or two.
Do you see the splash screen appear? If so, have you checked to see if there is some kind of dialog that has popped up and is hidden by the splash screen (i.e. click on the top of the splash screen and drag it off to the side)?
Looking at your dump, the process is “waiting” on some file location query, be that thumbnails in the splash screen or a file you’re trying to open…but I have no way of know which or why that is.
Did this just start happening out of the blue, or did you recently update V8 to the latest SR? If you’ve updated V8, which version of V8 were you using prior to that? If you haven’t updated anything (including OS), and the same process is now hanging today that wasn’t yesterday, then I can only conclude that something else locally has changed that is now causing this behavior.
If you were using an earlier SR, we can get you the installer for it to see if it works…and if it does, then we can start looking at the differences between the SRs.
Thanks,
-Jeff
no splash screen, and rhino doesn’t show up in the top left of the finder bar.
I think this happened after a restart triggered by google drive going unresponsive. But i don’t believe I had recently updated rhino prior to that.
Not sure if this is helpful context but i tried to download rhinoWIP as a workaround. it will launch and I can open (some files) but it will freeze after a simple command (join, setpt, export, etc).
Are there non rhino specific things i should troubleshoot on this mac? its a 2021 M1 16" so pretty long in the tooth.
I want to try to understand exactly what you did… The reason… ScopedBookmarkAgent is what is showing as “spinning” or “hung” in the dump you provided… So I want to be sure I understand the steps you took… I will outline in more detail here:
- Shutdown your Mac completley (don’t sleep it and wake it… shut it down, power off)
- Start your Mac, let it boot and login… Do not try to start Rhino yet, in fact, try not to run anything at this point before the next step.
- Open up Activity Monitor and look for the ScopedBookmarkAgent… If it’s there, try to kill it.
- Does die (go away)
- How many threads are running (“Threads” column in Activity Monitor)
- If you cannot get the agent to die, then something else is wrenching it up…which means some other piece of software is using it and causing it to hang…which prevents Rhino from using it when you try to start it…(theoretically)…See if you can determine what other software might be running. If there some kind of Google Drive app running on startup I would shut that down…
The goal here is to get ScopedBookmarkAgent out of the picture before starting Rhino… If you cannot kill that process, then it’s because something else is preventing that from happening.
-J
That is very helpful…it means it wasn’t/isn’t an SR thing with V8…and that it’s most likely a localized problem that both versions are running into.
-J
I’m still skeptical as to why it doesn’t completely die… and has 3 threads… It should completely go away…and does here when I do the same thing.
In any case, your dump showed 52 threads and that it had been running for over 15 hours… but a reboot cleared that, and yet you’re still running into the issue… Have you tried force quitting the agent while Rhino is hung?
-J
yeah it will initially drop from 21 threads to ~11 if i force quit while rhino is hung.. trying to froce quit again doesn’t change thread count or make it go away.