Rhino doesn't close files

Rhino
1

I’m unable to close a file if it’s been open for more than a few hours, or overnight. The file can be seen but no command works, I just get a ding audio note. I’m also unable to size or move the Rhino instance, just a ding with any mouse click on any command or action.

This only happens with R8, not R7.

OS Name	Microsoft Windows 11 Home
Version	10.0.26100 Build 26100
Other OS Description 	Not Available
OS Manufacturer	Microsoft Corporation
System Name	PS
System Manufacturer	Dell Inc.
System Model	XPS 8960
System Type	x64-based PC
System SKU	0BC0
Processor	Intel(R) Core™ i9-14900, 2000 Mhz, 24 Core(s), 32 Logical Processor(s)
BIOS Version/Date	Dell Inc. 2.19.0, 7/28/2025
SMBIOS Version	3.4
Embedded Controller Version	255.255
BIOS Mode	UEFI
BaseBoard Manufacturer	Dell Inc.
BaseBoard Product	09M47G
BaseBoard Version	A00
Platform Role	Desktop
Secure Boot State	On
PCR7 Configuration	Elevation Required to View
Windows Directory	C:\\WINDOWS
System Directory	C:\\WINDOWS\\system32
Boot Device	\\Device\\HarddiskVolume1
Locale	United States
Hardware Abstraction Layer	Version = “10.0.26100.1”
User Name	PS\\Mia
Time Zone	Mountain Daylight Time
Installed Physical Memory (RAM)	32.0 GB
Total Physical Memory	29.7 GB
Available Physical Memory	6.90 GB
Total Virtual Memory	52.7 GB
Available Virtual Memory	9.42 GB
Page File Space	23.0 GB
Page File	C:\\pagefile.sys
Kernel DMA Protection	On
Virtualization-based security	Running
Virtualization-based security Required Security Properties	
Virtualization-based security Available Security Properties	Base Virtualization Support, Secure Boot, DMA Protection, UEFI Code Readonly, SMM Security Mitigations 1.0, Mode Based Execution Control, APIC Virtualization
Virtualization-based security Services Configured	Hypervisor enforced Code Integrity
Virtualization-based security Services Running	Hypervisor enforced Code Integrity, Hypervisor-Enforced Paging Translation
App Control for Business policy	Enforced
App Control for Business user mode policy	Off
Automatic Device Encryption Support	Elevation Required to View
A hypervisor has been detected. Features required for Hyper-V will not be displayed.
2 
Rhino 8 SR23 2025-9-8 (Rhino 8, 8.23.25251.13001, Git hash:master @ e75a9d62e23cc6f52d4ef68eb7eda9f8da9b6cd9)
License type: Commercial, build 2025-09-08
License details: Cloud Zoo

Windows 11 (10.0.26100 SR0.0) or greater (Physical RAM: 30GB)
.NET 8.0.21

Computer platform: DESKTOP

Standard graphics configuration.
Primary display and OpenGL: NVIDIA GeForce RTX 4070 (NVidia) Memory: 12GB, Driver date: 6-17-2025 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 576.83
> Accelerated graphics device with 4 adapter port(s)
- Windows Main Display attached to adapter port #0

Secondary graphics devices.
Intel(R) UHD Graphics 770 (Intel) Memory: 2GB, Driver date: 6-4-2025 (M-D-Y).
> Integrated graphics device with 4 adapter port(s)
- There are no monitors attached to this device!

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
GPU Tessellation is: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 6-17-2025
Driver Version: 32.0.15.7683
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 12282 MB

Rhino plugins that do not ship with Rhino

Rhino plugins that ship with Rhino
C:\\Program Files\\Rhino 8\\Plug-ins\\Commands.rhp	“Commands”	8.23.25251.13001
C:\\Program Files\\Rhino 8\\Plug-ins\\rdk.rhp	“Renderer Development Kit”	
C:\\Program Files\\Rhino 8\\Plug-ins\\AnimationTools.rhp	“AnimationTools”	
C:\\Program Files\\Rhino 8\\Plug-ins\\RhinoRenderCycles.rhp	“Rhino Render”	8.23.25251.13001
C:\\Program Files\\Rhino 8\\Plug-ins\\RhinoRender.rhp	“Legacy Rhino Render”	
C:\\Program Files\\Rhino 8\\Plug-ins\\rdk_etoui.rhp	“RDK_EtoUI”	8.23.25251.13001
C:\\Program Files\\Rhino 8\\Plug-ins\\NamedSnapshots.rhp	“Snapshots”	
C:\\Program Files\\Rhino 8\\Plug-ins\\MeshCommands.rhp	“MeshCommands”	8.23.25251.13001
C:\\Program Files\\Rhino 8\\Plug-ins\\RhinoCycles.rhp	“RhinoCycles”	8.23.25251.13001
C:\\Program Files\\Rhino 8\\Plug-ins\\Toolbars\\Toolbars.rhp	“Toolbars”	8.23.25251.13001
C:\\Program Files\\Rhino 8\\Plug-ins\\3dxrhino.rhp	“3Dconnexion 3D Mouse”	
C:\\Program Files\\Rhino 8\\Plug-ins\\Displacement.rhp	“Displacement”	
C:\\Program Files\\Rhino 8\\Plug-ins\\SectionTools.rhp	“SectionTools”
3

A ding probably means some dialog is waiting for input, it probably is misplaced for some reason. Have you tried pressing ESC or ENTER when that happens? Also try ALTTAB to see if you can find a dialog window that is open but hidden behind Rhino for instance.

4

Thanks, that was the first thing I looked for, but esc just dings, and click on the instance window dings. I cycled through all the running apps and there are no windows waiting for a response.

Any other ideas?

5

Hi BDT -

Is this specific to a file that you are working with or can you reproduce that behavior with a new file from a factory-default template where you add, say, a single box?

When Rhino is inaccessible like this, you can send in a manual dump file that might give some idea about what is going on.
The instructions for doing so are here: Manually Creating a Memory Dump (DMP File) from an Unresponsive Rhino for Windows [McNeel Wiki]
-wim