Hi, So I’ve been looking around this forums trying to figure out why my Rhino isn’t working and have tried everything posted. But it still doesn’t launch. I can see in my Task manager that the application has launched, but the app doesn’t pop up.
But apparently they gave me this Notepad to look at (but I’ve converted into a PDF to be able to upload), and I’m not sure what it means.
So if anyone can help, Id appreciate it a lot.
Rhino_7_20210322181946.pdf (52.4 KB) .
Hi -
Who is “they”?
Have you rebooted your PC and is your Windows installation up-to-date?
-wim
Yes, I’ve tried rebooting my PC and my Windows is up-to-date and it still didnt work, However I am currently using a ASUS Rog Strix. By they Im referring to the Rhino 7 app itself, because I left the app running in the background (without force quitting it, even though the app didnt launch) for a few hours and it gave me that notepad file.
Also, this is the Laptop spec:
| OS Name | Microsoft Windows 10 Home Single Language |
|---|---|
| Version | 10.0.19042 Build 19042 |
| Other OS Description | Not Available |
| OS Manufacturer | Microsoft Corporation |
| System Name | LAPTOP |
| System Manufacturer | ASUSTeK COMPUTER INC. |
| System Model | ROG Strix G713QR_G713QR |
| System Type | x64-based PC |
| System SKU | |
| Processor | AMD Ryzen 7 5800H with Radeon Graphics, 3201 Mhz, 8 Core(s), 16 Logical Processor(s) |
| BIOS Version/Date | American Megatrends International, LLC. G713QR.308, 12/30/2020 |
| SMBIOS Version | 3.3 |
| Embedded Controller Version | 0.41 |
| BIOS Mode | UEFI |
| BaseBoard Manufacturer | ASUSTeK COMPUTER INC. |
| BaseBoard Product | G713QR |
| BaseBoard Version | 1.0 |
| Platform Role | Mobile |
| Secure Boot State | On |
| PCR7 Configuration | Elevation Required to View |
| Windows Directory | C:\Windows |
| System Directory | C:\Windows\system32 |
| Boot Device | \Device\HarddiskVolume3 |
| Locale | United States |
| Hardware Abstraction Layer | Version = 10.0.19041.844 |
| User Name | LAPTOP\User |
| Time Zone | SE Asia Standard Time |
| Installed Physical Memory (RAM) | 32.0 GB |
| Total Physical Memory | 31.4 GB |
| Available Physical Memory | 27.0 GB |
| Total Virtual Memory | 36.2 GB |
| Available Virtual Memory | 29.3 GB |
| Page File Space | 4.75 GB |
| Page File | C:\pagefile.sys |
| Kernel DMA Protection | Off |
| Virtualization-based security | Not enabled |
| Device Encryption Support | Elevation Required to View |
| Hyper-V - VM Monitor Mode Extensions | Yes |
| Hyper-V - Second Level Address Translation Extensions | Yes |
| Hyper-V - Virtualization Enabled in Firmware | Yes |
| Hyper-V - Data Execution Protection | Yes |
Is your video card driver up to date?
Yea Ive tried, and it still doesnt work. But for some reason, Rhino 6 launches but not 7.
Does Rhino 7 run in SafeMode? (Start>Programs>Rhino 7>Rhino 7 in safe mode)
No, I cannot run it on safe mode 
Hi - have you ever been able to run Rhino 7 on that machine or is it the first time that you are trying? Have you tried repairing the installation in the Windows control panel?
In Rhino 6, please run the SystemInfo command and copy-paste the result here.
-wim
So, Ive tried opening Rhino for a second time and I noticed that it doesnt work. But when I open it in safe mode, it opens. Here is my SystemInfo. How do you think I should proceed?
Rhino 7 SR4 2021-3-19 (Rhino 7, 7.4.21078.01001, Git hash:master @ a432d22ab7f0f7b53d157d578278070c8bf6eff4)
License type: Evaluation, build 2021-03-19
License details: Cloud Zoo
Expires on: 2021-06-20
Windows 10.0.19042 SR0.0 or greater (Physical RAM: 31Gb)
Computer platform: LAPTOP - Plugged in [100% battery remaining]
Non-hybrid graphics configuration.
Primary display and OpenGL: AMD Radeon™ Graphics (AMD) Memory: 1GB, Driver date: 1-7-2021 (M-D-Y). OpenGL Ver: (null)
> Integrated accelerated graphics device with 4 adapter port(s)
- Secondary monitor is laptop’s integrated screen or built-in port
- Windows Main Display attached to adapter port #1
Secondary graphics devices.
NVIDIA GeForce RTX 3070 Laptop GPU (NVidia) Memory: 8GB, Driver date: 3-10-2021 (M-D-Y).
> Integrated accelerated graphics device with 4 adapter port(s)
- This device is not being used
Citrix Indirect Display Adapter (Citrix Systems Inc.) Memory: 0MB, Driver date: 1-23-2019 (M-D-Y).
> External USB display device with 8 adapter port(s)
- There are no monitors attached to this device. Laptop lid is probably closed
OpenGL Settings
Safe mode: On
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High
Vendor Name: Unknown
Render version: (null)
Shading Language: (null)
Driver Date: 1-7-2021
Driver Version: 27.20.14016.7001
Maximum Texture size: n/a
Z-Buffer depth: n/a
Maximum Viewport size: n/a
Total Video Memory: 512 MB
Rhino plugins that do not ship with Rhino
Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.4.21078.1001
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.4.21078.1001
Swap your monitors.
Make the laptop screen primary and the external secondary
Additionally, ASUS installs a utility that causes trouble with 2nd monitors.
To test, see if Rhino comes up on the built in monitor and runs correctly with no second monitor.
You might try a clean install of the gpu drivers - not sure what the above ‘n/a’ ‘null’ really means but somehow does not look all that promising for Rhino.
-Pascal