Problem with 3d mouse and rhino8

Rhino Rhino for Windows
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Hello,

Since I upgraded my rhino 7 to rhino 8 my space mouse is not working anymore. The mouse is working in Solidworks, autocad and Navisworks. Does anyone have an idea how to fix this problem?

My labtop is standing in this link;

My 3d mouse is standing in this link;

Thanks in advance!

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hi @Stan_Spin
Can you run _SystemInfo and post back the result?
What driver version of the space mouse are you using?
Are you able to test this on other computers?
I don’t have a wireless space mouse here to test with, so I’ll ask a colleague to have a look.

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Hi Gijs,

Thanks for looking.
Here by the systeminfo.

Rhino 8 SR9 2024-7-12 (Rhino 8, 8.9.24194.18121, Git hash:master @ 785b9fde79bb684d22aab317998f7195a8c27c14)
License type: Commercial, build 2024-07-12
License details: Cloud Zoo

Windows 11 (10.0.22631 SR0.0) or greater (Physical RAM: 32GB)
.NET 7.0.0

Computer platform: LAPTOP  - Plugged in [83% battery remaining]

Hybrid graphics configuration.
  Primary display: Intel(R) Iris(R) Xe Graphics (Intel) Memory: 2GB, Driver date: 6-19-2024 (M-D-Y).
    > Integrated graphics device with 4 adapter port(s)
        - Secondary monitor is laptop's integrated screen or built-in port
        - Windows Main Display attached to adapter port #1
  Primary OpenGL: NVIDIA RTX 2000 Ada Generation Laptop GPU (NVidia) Memory: 8GB, Driver date: 6-24-2024 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 552.74
    > Integrated accelerated graphics device (shares primary device ports)
        - Video pass-through to primary display device

OpenGL Settings
  Safe mode: Off
  Use accelerated hardware modes: On
  Redraw scene when viewports are exposed: On
  Graphics level being used: OpenGL 4.6 (primary GPU's maximum)
  
  Anti-alias mode: 4x
  Mip Map Filtering: Linear
  Anisotropic Filtering Mode: High
  
  Vendor Name: NVIDIA Corporation
  Render version: 4.6
  Shading Language: 4.60 NVIDIA
  Driver Date: 6-24-2024
  Driver Version: 31.0.15.5274
  Maximum Texture size: 32768 x 32768
  Z-Buffer depth: 24 bits
  Maximum Viewport size: 32768 x 32768
  Total Video Memory: 8188 MB

Rhino plugins that do not ship with Rhino

Rhino plugins that ship with Rhino
  C:\Program Files\Rhino 8\Plug-ins\Commands.rhp	"Commands"	8.9.24194.18121
  C:\Program Files\Rhino 8\Plug-ins\rdk.rhp	"Renderer Development Kit"	
  C:\Program Files\Rhino 8\Plug-ins\RhinoRenderCycles.rhp	"Rhino Render"	8.9.24194.18121
  C:\Program Files\Rhino 8\Plug-ins\rdk_etoui.rhp	"RDK_EtoUI"	8.9.24194.18121
  C:\Program Files\Rhino 8\Plug-ins\NamedSnapshots.rhp	"Snapshots"	
  C:\Program Files\Rhino 8\Plug-ins\MeshCommands.rhp	"MeshCommands"	8.9.24194.18121
  C:\Program Files\Rhino 8\Plug-ins\RhinoCycles.rhp	"RhinoCycles"	8.9.24194.18121
  C:\Program Files\Rhino 8\Plug-ins\Toolbars\Toolbars.rhp	"Toolbars"	8.9.24194.18121
  C:\Program Files\Rhino 8\Plug-ins\Displacement.rhp	"Displacement"	
  C:\Program Files\Rhino 8\Plug-ins\SectionTools.rhp	"SectionTools"

3DxWare 10.8.21.3755
Yes I am, i just checked it and it is working on a other labtop.

Look forward for your awnser!

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just to be sure, the mouse is still working correctly in Rhino 7, just not in Rhino 8?
System info looks fine.

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Yes, it was at least one week ago.

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It would be good for trouble shooting to make sure it still does, assuming you did not uninstall Rhino 7

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Do you still have Rh7 installed? i had to disable it on Rh7 and it worked again on Rh8

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I recently had to add anew sequence of tools to my checklist.

It was something relative to literally finding a file and manually deleting stuff.

I’ll try to find it. brb.

So, basically the #1 main solution to all the 3d mouse problems in this world is to uninstall and fresh install.

And you have to unplug device etc.

But finally, there’s this new solution that I learned which seems to fix the new problems but I guess it fixed old ones too :sweat_smile:

So, it’s new solution to me but it’s only cause I recently learned and used it. :grin:

Although I think I learned it from @Rhino_Bulgaria 's posts before but takes me a while to remember these cool tricks. And I think I’ve only done it once or twice, so next time I have an issue I’m going to be searching these threads again. :money_mouth_face:

It’s the super duper fresh install trick cause you delete those secret files that are causing conflicts or something lol.

Side note, I wonder if Linux would be more 3d mouse friendly haha.

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A fresh installation of the drivers will not necessarily delete some leftovers from the previous installation, this is why me and other users with a 3d mouse had so many troubles in the past. Obviously, if there is some conflict even after a full uninstallation, that means that there are some hidden files and folders that cause the incompatibility with the device. It takes a few minuted with the Windows Explorer search to figure out where those leftovers are located. This is how I found those folders years ago and since then I have their directories stored in a Notepad file for a quick fix when needed. :slight_smile:

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