Package Manager: failed to fetch..., remote name could not be resolved

John_Colby · April 7, 2023, 11:18pm

Hi folks, first time trying to access Package Manager and I receive this error:

any thoughts on trouble shooting steps?
Thanks in advance
-John

Rhino System info:

Rhino 7 SR28 2023-2-27 (Rhino 7, 7.28.23058.03001, Git hash:master @ 4ffc5d7156fbccf2a5d9fcc80e522b3851bc7f6c)
License type: Commercial, build 2023-02-27
License details: Cloud Zoo

Windows 11 (10.0.22621 SR0.0) or greater (Physical RAM: 32Gb)

Computer platform: DESKTOP

Standard graphics configuration.
Primary display and OpenGL: NVIDIA GeForce RTX 3070 (NVidia) Memory: 8GB, Driver date: 1-15-2023 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 528.24
> Accelerated graphics device with 4 adapter port(s)
- Windows Main Display attached to adapter port 0

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 1-15-2023
Driver Version: 31.0.15.2824
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 8 GB

Rhino plugins that do not ship with Rhino

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.28.23058.3001
C:\Program Files\Rhino 7\Plug-ins\WebBrowser.rhp “WebBrowser”
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\RhinoScript.rhp “RhinoScript”
C:\Program Files\Rhino 7\Plug-ins\RPC.rhp “RPC”
C:\Program Files\Rhino 7\Plug-ins\RhinoBonusTools.rhp “Rhino Bonus Tools”
C:\Program Files\Rhino 7\Plug-ins\AnimationTools.rhp “AnimationTools”
C:\Program Files\Rhino 7\Plug-ins\IdleProcessor.rhp “IdleProcessor”
C:\Program Files\Rhino 7\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 7.28.23058.3001
C:\Program Files\Rhino 7\Plug-ins\RhinoRender.rhp “Legacy Rhino Render”
C:\Program Files\Rhino 7\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 7.28.23058.3001
C:\Program Files\Rhino 7\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 7\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 7\Plug-ins\Alerter.rhp “Alerter”
C:\Program Files\Rhino 7\Plug-ins\RhinoCycles.rhp “RhinoCycles” 7.28.23058.3001
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.28.23058.3001
C:\Program Files\Rhino 7\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 7\Plug-ins\Displacement.rhp “Displacement”

Japhy · April 7, 2023, 11:43pm

Looks ok here. Are you running through a proxy server/firewall?

brian · April 8, 2023, 12:03am

This looks like a DNS failure to me. DNS is the process of turning a domain name (in this case yak.rhino3d.com) into an IP address (in this case something like 75.101.184.39).

Open CMD (From the Windows start menu, type Cmd, then press Enter)
Type nslookup yak.rhino3d.com.com and press enter
Please paste the results here

I get this:

C:\> nslookup yak.rhino3d.com
Server:		192.168.0.1
Address:	192.168.0.1#53

Non-authoritative answer:
yak.rhino3d.com	canonical name = yak.rhino3d.com.herokudns.com.
Name:	yak.rhino3d.com.herokudns.com
Address: 54.221.251.148
Name:	yak.rhino3d.com.herokudns.com
Address: 75.101.184.39
Name:	yak.rhino3d.com.herokudns.com
Address: 54.209.91.188
Name:	yak.rhino3d.com.herokudns.com
Address: 54.204.238.15

John_Colby · April 8, 2023, 4:06pm

@Japhy ,
just the standard Windows Defender.
I haven’t seen any other issues that makes me think this is the issue (I could also be completely wrong!)
for instance I have no issues retrieving a Rhino license.

I’ll respond to @brian also, but would consider allowing apps additional access if needed.

John_Colby · April 8, 2023, 4:08pm

@brian , I get this:

C:\Users\johnc>nslookup yak.rhino3d.com.com
Server: UnKnown
Address: 192.168.1.1

Non-authoritative answer:
Name: yak.rhino3d.com.com
Addresses: 173.255.194.134
198.58.118.167
45.33.23.183
72.14.185.43
96.126.123.244
72.14.178.174
45.33.20.235
45.33.30.197
45.79.19.196
45.56.79.23
45.33.2.79
45.33.18.44

definitely not the same as yours…

John_Colby · April 8, 2023, 4:20pm

@brian , @Japhy ,
I allowed Rhino.exe to communicate through the firewall and the Package-Manager now launches, however I now get a new error when installing a package: “remote name could not be resolved”
I am assuming I have both of the issues, 1- firewall, and also 2- DNS failure?

Apologies for being “that guy”, but what do you suggest for the “remote name could not be resolved” error?

I’m researching now, but any quick answer would be appreciated!
thanks,
-John

John_Colby · April 10, 2023, 12:39pm

UPDATE after testing: Still issues

I verified on my mac that I could access and install packages on my network, eliminating my WIFI and service provider and isolating the issue to my PC and its settings.

I added Rhino7.exe to:
Control Panel\System and Security\Windows Defender Firewall\Allowed apps
leaving my Windows Security\ Firewall & Network Protection settings at default (on)

Package-Manager complains: "remote name could not be resolved: “yak.rhino3d.com”

I then quit Rhino, turned off Microsoft Defender Firewall for domain network and restarted Rhino.
Package-manager now “runs”, but when installing a package, complains: "remote name could not be resolved: “files.mcneel.com”.

looking at DNS error, I ran sever domains through nslookup with these results:

C:\Users\johnc>nslookup yak.rhino3d.com.com
Server: UnKnown
Address: 192.168.1.1

Non-authoritative answer:
Name: yak.rhino3d.com.com
Addresses: 45.79.19.196
96.126.123.244
198.58.118.167
45.33.2.79
72.14.185.43
45.56.79.23
45.33.23.183
173.255.194.134
72.14.178.174
45.33.20.235
45.33.30.197
45.33.18.44

C:\Users\johnc>nslookup yak.rhino3d.com
Server: UnKnown
Address: 192.168.1.1

Non-authoritative answer:
Name: yak.rhino3d.com.herokudns.com
Addresses: 54.209.91.188
54.221.251.148
75.101.184.39
54.204.238.15
Aliases: yak.rhino3d.com

C:\Users\johnc> nslookup mcneel.com
Server: UnKnown
Address: 192.168.1.1

Non-authoritative answer:
Name: mcneel.com
Addresses: 18.64.236.65
18.64.236.46
18.64.236.91
18.64.236.47

C:\Users\johnc> nslookup files.mcneel.com
Server: UnKnown
Address: 192.168.1.1

Non-authoritative answer:
Name: d22oc15na41ks6.cloudfront.net
Addresses: 18.64.236.81
18.64.236.100
18.64.236.52
18.64.236.107
Aliases: files.mcneel.com

From my uninformed opinion, DNS seems to work but for some reason Rhino is not connecting.

I must be missing something, I just don’t know what…
-jc

brian · April 11, 2023, 5:22pm

This is a DNS error. It means that your computer can’t figure out the IP address for files.mcneel.com. You should be able to see a similar problem if you:

Open Command Prompt
Type nslookup files.mcneel.com and press Enter

Paste what you get back, here - my guess is you get “Unable to resolve hostname” or something similar. You’ll need to engage your IT team to figure out why name resolution isn’t working for you.

John_Colby · April 14, 2023, 5:44pm

Hi @brian,
took a bit of time to get back to troubleshooting this. I had this result on April 10 (when it last failed):

Today I get essentially the same:

C:\Users\johnc> nslookup files.mcneel.com
Server: UnKnown
Address: 192.168.1.1

Non-authoritative answer:
Name: d22oc15na41ks6.cloudfront.net
Addresses: 18.64.236.81
18.64.236.52
18.64.236.107
18.64.236.100
Aliases: files.mcneel.com

Interestingly, without making any changes the download did succeed later in the day.
I was able to get the package installed, but I think I still have firewall and DNS issues.

since that team is me… I have some education coming my way!

Thank you for patiently working with me. It is appreciated, thanks!
-jc

PTB · September 12, 2023, 3:52pm

HI @John_Colby Do u mind to share a bit more detail solution about how u solve the issue? I have the same issue and don’t know the exact soution u made. thanks in advance

John_Colby · September 23, 2023, 4:47pm

Hi Ping, apologies for the delay in answering. (I don’t frequently visit the form and missed your message.

The solution for me: “Getting package manager to actually fetch”

the April 10 message lays out the steps to make it work. I did get success but only after some time.

try these steps:
Add Rhino7.exe to:
Control Panel\System and Security\Windows Defender Firewall\Allowed apps

turn off Microsoft Defender Firewall for domain network and restart Rhino

try it and see, but it took some time before it would successfully work. (I did continue to use my machine, both for modeling and email, but it did eventually work.

good luck in case you haven’t already made it work!
-jc

Topic		Replies	Views
RHINO 8 Package Manager problem Rhino for Windows windows	1	399	March 5, 2024
Package Manager - Failed to fetch packages from source Rhino windows , rhino7	1	368	August 19, 2023
Can't open the Package manager Rhino for Windows windows , rhino7	2	524	September 14, 2023
Rhino 7 Failed to fetch packages from source(s) Rhino for Windows windows , yak , rhino7	8	1711	March 14, 2024
Cannot Open Package Manager Rhino for Windows windows	16	3099	February 26, 2024

Package Manager: failed to fetch..., remote name could not be resolved

Related topics