Accept the criticism and improve instead of hide the posts that speak the truth and stick your heads in the ground, @dan. If people don’t see the complains then there are no issues, is that it?!
These kind of posts like the one @encephalon posted, should not be hidden or deleted because it’s the truth! There is nothing wrong in his answer that is against the “rules of this forum”. It’s neither inappropriate, nor insulting, it is not off topic. You can’t just delete something you don’t like.
If you don’t like people seeing such posts then close the forum, destroy this community and invest in a customer-private technical support only.
This answer was civil compared to what has to be said regarding some policies you follow and if people are truly honest.
This is the final answer I got from @brian when I started asking questions regarding the installer.
Instead of figuring out that I want to help and improve the process with suggestions or not even asking for the official installer to change but rather build my own that makes the installation without the unnecessary gimmicks. Like the terrible, in my opinion, splash, that is slow and gets in the way and users have to click the close button.