Matrix 9.0 Animation error

Does anyone else have issues running animation videos with Matrix 9. We understand the software is no longer supported. We use MatrixGold to create our designs, but still prefer to render in Matrix 9. The still images render, but when we want to run the animation command, we get an error “Render failed to start”. Sometimes it will run a few frames and then just stops.

Any help or assistance will be appreciated.

@Liebrecht did you contact Gemvision about this?

I have sent so many error reports with zero reply/feedback. But I understand the software has been discontinued or no longer supported. I’ve resorted to giving up.