Error loading plug-in - dependent DLL is out of date


I’ve recently bought Simlab plugin for exporting 3d pdfs. Plugin installs correctly on Windows but does not load when starting rhino.
I’m using rhino Version 8 SR4 (8.4.24044.15001, 2024-02-13)

I’ve contacted their support but they’ve been of no help and they take years to reply to my e-mails. Does anyone know what might be the problem?