Drop-down button unresponsive in rhino inside revit

Hi guys, I had such a problem with Rhino inside Revit. All the drop-down buttons are unresponsive. It happened on my office computer and home computer. Does anyone know what is going on?

Many many thanks!!!

Hi AlisaYin,

Lets start with about your info…

Hi Japhy,

Thanks for reply! Here is my full info. What should I do for next.

Alisa