Crash - Rhino 5.4.1 Mac


(Adelsberger Josef) #1

Hi, I just installed the demo of Rhino 5.4.1 on my Mac Book Pro (Mac OS X 10.11.6).
Rhino starts very fast, but if i try to rotate or use any command it crashes immediately.
Does anybody have or had the same problem and can you tell me how to fix it?

Process: Rhinoceros [1448]
Path: /Applications/Rhinoceros.app/Contents/MacOS/Rhinoceros
Identifier: com.mcneel.rhinoceros
Version: 5.4.1 (5E409)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Rhinoceros [1448]

OS Version: Mac OS X 10.11.6 (15G31)

Model: MacBookPro10,1, BootROM MBP101.00EE.B0A, 4 processors, Intel Core i7, 2.7 GHz, 16 GB, SMC 2.3f36
Network Service: Wi-Fi, AirPort, en0
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB


(Dan Belcher) #2

Sorry for the delayed reply. Perhaps too little too late, but if you can restart Rhino after that crash and submit a crash report to us, we might be able to discern what is going wrong.

In addition, if possible, can you please provide some additional information? Please navigate to Rhinoceros > About Rhinoceros > More info… > Copy to clipboard and paste the content back into a reply here.

I noticed you are using an older version of macOS (10.11.6)…perhaps this is related, perhaps not. You may also want to try to start your Mac in Safe Mode, which will disable any third-party kernel extensions to see if they are causing a problem or not.


(Adelsberger Josef) #3

Hi Dan,

yes, I have sent the crash report. I also tried to reinstall Rhino 5.4.1, to see if there went something wrong during the installation, but the crash problem was just the same.

Finally I updated my OS to macOS High Sierra 10.13.4 and installed Rhino 5.4.1 again and from that on I never had any crash problems at all.


(Marlin Prowell) #4

Josef,

I found the crash report you submitted, and it looks like you were trying to use Full Screen mode on 10.11.6. We have seen a number of crashes like that, only on 10.11.6. There’s apparently an Apple bug in 10.11.6 that crashes Rhino in Full Screen mode. Our suggestion is to update to a newer version of macOS. You’ve done that and I assume Full Screen mode is working fine with 10.13.4.