Background Bitmap image is white

Hi, my friend sent me a file and its already has a background bitmap image ( a plan drawing). the problem is its white for me. and when i try to place the image it gives “background bitmap file does not exist” i think its the path of the image must be updated (i have the same image) or what should i do ?.

Hi Jordan - do you see the image in this file?
BB.3dm (271.9 KB)


no i cant its all white

Hi Jordan - can you please run the SystemInfo command in Rhino and paste the results here?


Rhino 6 SR3 2018-3-31 (Rhino 6, 6.3.18090.471, Git hash:master

Windows 10.0 SR0.0 or greater (Physical RAM: 8Gb)

GeForce GTX 1060 3GB/PCIe/SSE2 (OpenGL ver:4.6.0 NVIDIA 388.13)

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 10-27-2017
Driver Version:
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 3 GB

D:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands”
D:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
D:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp “Rhino Render”
D:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI”
D:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
D:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
D:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles”
D:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars”
D:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
D:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”

Hi Jordan - go the Help menu > Check for updates and get the latest Rhino and then shout if it still does not work. We’re on SR 11 now.


1 Like

the soon i update i inform you.

Hi Pascal, sorry for the late, yes it works perfeclty after the update i can see the three boxes. Thank You