Lets put it this way → I don’t think you are trying to help him at all.
The reason I believe you are just blowing smoke about trying to help is just today another user has the exact same problem. See here And you did try to help that user.
You told that user: “You have completely disabled the use of your GPU for Rhino. Having that slider all the way to the left should only be used for extreme purposes and is really meant for trying to diagnose problems with different GPU drivers”
You could have given this user the exact same advice you gave the other user.
Why did you not?
My guess is you helped the other user because he had spent a huge amount of money on hardware. The user in this thread had not spent a lot of money on hardware so you and Pascal won’t help him.
What I would like to know is what the heck is that all about?
Are you guys making money on hardware sales?