R7 - Material Thumbnails All Black?

mristau · April 27, 2021, 10:17pm

MaterialThumbs

pascal · April 27, 2021, 10:56pm

Hello - are these Rhino materials? Is Rhino the current renderer? And, is this a new problem?

Please run the SystemInfo command in Rhino and copy/paste the results here.

-Pascal

mristau · April 27, 2021, 11:19pm

Thanks:

Rhino 7 SR5 2021-4-10 (Rhino 7, 7.5.21100.03001, Git hash:master @ 2cd158094b595f6400479d7cbe511454b6149527)
License type: Commercial, build 2021-04-10
License details: Cloud Zoo

Windows 10.0.19041 SR0.0 or greater (Physical RAM: 32Gb)

Computer platform: DESKTOP

Standard graphics configuration.
Primary display and OpenGL: NVIDIA GeForce GTX 680 (NVidia) Memory: 2GB, Driver date: 9-30-2020 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 456.71
> Accelerated graphics device with 8 adapter port(s)
- Windows Main Display attached to adapter port #0

Secondary graphics devices.
NVIDIA GeForce GTX 680 (NVidia) Memory: 2GB, Driver date: 9-30-2020 (M-D-Y).
> Accelerated graphics device with 0 adapter port(s)
- There are no monitors attached to this device!

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 9-30-2020
Driver Version: 27.21.14.5671
Maximum Texture size: 16384 x 16384
Z-Buffer depth: 24 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 2 GB

Rhino plugins that do not ship with Rhino

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.5.21100.3001
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 7.5.21100.3001
C:\Program Files\Rhino 7\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 7.5.21100.3001
C:\Program Files\Rhino 7\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 7\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 7\Plug-ins\RhinoCycles.rhp “RhinoCycles” 7.5.21100.3001
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.5.21100.3001
C:\Program Files\Rhino 7\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 7\Plug-ins\Displacement.rhp “Displacement”

mristau · April 27, 2021, 11:21pm

The expected thumbnail images load initially and then all go black within a second or two.

pascal · April 27, 2021, 11:29pm

Hello - please try the 7.6 release candidate - you can get the fixed (7.6) version by changing the ‘Update frequency’ in Options > Updates and Statistics page to ‘Service release candidate’

-Pascal

mristau · April 28, 2021, 12:53am

That fixed it.

julien.wegmueller · May 17, 2021, 12:46pm

I had the same problem. The last update fixed it !

Moose · August 6, 2021, 12:48pm

Version 7.8 here and am having the same issue. I searched this issue and ended up here. They load and then 2 seconds go black.

sysinfo

Rhino 7 SR8 2021-7-15 (Rhino 7, 7.8.21196.05001, Git hash:master @ 45c1fd6dc85c7c1cce8c0bbe6f3e16481ae9abfa)
License type: Commercial, build 2021-07-15
License details: Cloud Zoo

Windows 10.0.19042 SR0.0 or greater (Physical RAM: 32Gb)

Computer platform: DESKTOP

Standard graphics configuration.
Primary display and OpenGL: NVIDIA Quadro P620 (NVidia) Memory: 2GB, Driver date: 12-31-2020 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 461.09
> Accelerated graphics device with 4 adapter port(s)
- Windows Main Display attached to adapter port #0
- Secondary monitor attached to adapter port #1

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)

Anti-alias mode: 8x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 12-31-2020
Driver Version: 27.21.14.6109
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 2 GB

Rhino plugins that do not ship with Rhino
E:\B&B Yacht Designs LLC\TOOLS\SOFTWARE\RHINO\Rhino_plugins\BoltGen.rhp “BoltGen” 0.0.0.0

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.8.21196.5001
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\RhinoScript.rhp “RhinoScript”
C:\Program Files\Rhino 7\Plug-ins\AnimationTools.rhp “AnimationTools”
C:\Program Files\Rhino 7\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 7.8.21196.5001
C:\Program Files\Rhino 7\Plug-ins\RhinoRender.rhp “Legacy Rhino Render”
C:\Program Files\Rhino 7\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 7.8.21196.5001
C:\Program Files\Rhino 7\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 7\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 7\Plug-ins\RhinoCycles.rhp “RhinoCycles” 7.8.21196.5001
C:\Program Files\Rhino 7\Plug-ins\Grasshopper\GrasshopperPlugin.rhp “Grasshopper” 7.8.21196.5001
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.8.21196.5001
C:\Program Files\Rhino 7\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 7\Plug-ins\Displacement.rhp “Displacement”

andyconnacher · September 6, 2022, 12:43pm

Sorry to bump an old thread but I’ve tried updating to the latest version and I’m still getting black thumbnail previews.

Rhino 7 SR21 2022-7-27 (Rhino 7, 7.21.22208.13001, Git hash:master @ c31aea87137a5d0de449338a7ef6856f49dd4797)
License type: Educational, build 2022-07-27
License details: Cloud Zoo

Windows 11 (10.0.22000 SR0.0) or greater (Physical RAM: 32Gb)

Computer platform: DESKTOP

Standard graphics configuration.
Primary display and OpenGL: NVIDIA GeForce RTX 2080 Ti (NVidia) Memory: 11GB, Driver date: 7-21-2022 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 516.94
> Accelerated graphics device with 4 adapter port(s)
- Windows Main Display attached to adapter port #0
- Secondary monitor attached to adapter port #1

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)

Anti-alias mode: 2x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 7-21-2022
Driver Version: 31.0.15.1694
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 11 GB

Rhino plugins that do not ship with Rhino

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.21.22208.13001
C:\Program Files\Rhino 7\Plug-ins\WebBrowser.rhp “WebBrowser”
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\RhinoScript.rhp “RhinoScript”
C:\Program Files\Rhino 7\Plug-ins\IdleProcessor.rhp “IdleProcessor”
C:\Program Files\Rhino 7\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 7.21.22208.13001
C:\Program Files\Rhino 7\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 7.21.22208.13001
C:\Program Files\Rhino 7\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 7\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 7\Plug-ins\Alerter.rhp “Alerter”
C:\Program Files\Rhino 7\Plug-ins\RhinoCycles.rhp “RhinoCycles” 7.21.22208.13001
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.21.22208.13001
C:\Program Files\Rhino 7\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 7\Plug-ins\BlockEdit.rhp “BlockEdit” 7.21.22208.13001
C:\Program Files\Rhino 7\Plug-ins\Displacement.rhp “Displacement”

Japhy · September 6, 2022, 12:50pm

Please use 7.22 and the latest Nvidia drivers.

I sent a link to you with the 7.22.

Japhy · September 8, 2022, 2:59pm

The fix is in 7.22

Run TestClearRDKCaches in the command line.

Then reload the file or RMB in the material editor and choose to update all thumbnails

andyconnacher · September 8, 2022, 3:07pm

Thanks Japhy!

The materials thumbnails are fixed but the thumbnails in the “Libraries” panel are still black.

Not sure if this is a rhino issue or a windows 11 issue so I thought i’d attach my dxdiag info…

DxDiag.txt (106.4 KB)

andyconnacher · March 24, 2023, 5:07pm

Still getting this issue with up to date graphics cards and service candidates

System info:

Rhino 7 SR28 2023-2-27 (Rhino 7, 7.28.23058.03001, Git hash:master @ 4ffc5d7156fbccf2a5d9fcc80e522b3851bc7f6c)
License type: Educational, build 2023-02-27
License details: Cloud Zoo

Windows 10 (10.0.19045 SR0.0) or greater (Physical RAM: 24Gb)

Computer platform: DESKTOP

Standard graphics configuration.
Primary display and OpenGL: NVIDIA GeForce GTX 1080 (NVidia) Memory: 8GB, Driver date: 3-16-2023 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 531.41
> Accelerated graphics device with 4 adapter port(s)
- Windows Main Display attached to adapter port #0
- Secondary monitor attached to adapter port #1

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)

Anti-alias mode: 8x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 3-16-2023
Driver Version: 31.0.15.3141
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 8 GB

Rhino plugins that do not ship with Rhino
C:\Users\Andy\AppData\Roaming\McNeel\Rhinoceros\packages\7.0\NVIDIADenoiser\0.4.3\NVIDIADenoiser.Windows.rhp “NVIDIADenoiser.Windows” 0.4.3.0

Rhino plugins that ship with Rhino
D:\Programs\rhino 7\Plug-ins\Commands.rhp “Commands” 7.28.23058.3001
D:\Programs\rhino 7\Plug-ins\WebBrowser.rhp “WebBrowser”
D:\Programs\rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
D:\Programs\rhino 7\Plug-ins\RhinoScript.rhp “RhinoScript”
D:\Programs\rhino 7\Plug-ins\IdleProcessor.rhp “IdleProcessor”
D:\Programs\rhino 7\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 7.28.23058.3001
D:\Programs\rhino 7\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 7.28.23058.3001
D:\Programs\rhino 7\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
D:\Programs\rhino 7\Plug-ins\NamedSnapshots.rhp “Snapshots”
D:\Programs\rhino 7\Plug-ins\Alerter.rhp “Alerter”
D:\Programs\rhino 7\Plug-ins\RhinoCycles.rhp “RhinoCycles” 7.28.23058.3001
D:\Programs\rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.28.23058.3001
D:\Programs\rhino 7\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
D:\Programs\rhino 7\Plug-ins\Displacement.rhp “Displacement”

Gijs · April 5, 2023, 8:24am

Hi @andyconnacher I don’t see that issue here, so I wonder if you have set things up differently with regards to the materials that show black. Those are all custom materials correct? Do they all use textures? Can you send me 1 or more of the materials that show black? Also you are blocking off the paths to your materials in your screenshot, if that’s confidential, can you send me in a pm where you store this information? The only thing I can think of now is that Rhino has insufficient rights to access the place where you store these materials.

mary · January 23, 2024, 11:48pm

Hi @andyconnacher,
There are two Rhino test commands that may fix the issue of thumbnails displaying black instead of the material preview in the Materials panel.

TestRestoreLibraryFileAssociations
TestClearRDKCaches

Give these a try and let us know if it resolves your issue.
Thanks,
Mary Ann Fugier