Problem with losing mouse scroll function

new issue for me. I’m just using a simple logitech mouse with Rhino8. It has happened a half dozen times so far. I lose the scroll wheel so I can’t zoom in or out. If I restart the computer the scroll wheel works again. What’s up with that?
Sysinfo is:
Rhino 8 SR12 2024-10-8 (Rhino 8, 8.12.24282.07001, Git hash:master @ 2f42167325d83e0da0f3fe08e796c2b26e602bc5)
License type: Commercial, build 2024-10-08
License details: Cloud Zoo

Windows 11 (10.0.22631 SR0.0) or greater (Physical RAM: 31GB)
.NET 7.0.0

Computer platform: DESKTOP

Standard graphics configuration.
Primary display and OpenGL: NVIDIA GeForce RTX 3060 (NVidia) Memory: 12GB, Driver date: 9-5-2024 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 561.09
> Accelerated graphics device with 4 adapter port(s)
- Windows Main Display attached to adapter port 0

Secondary graphics devices.
AMD Radeon™ Graphics (AMD) Memory: 1GB, Driver date: 1-11-2024 (M-D-Y).
> Accelerated graphics device with 5 adapter port(s)
- There are no monitors attached to this device!

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 9-5-2024
Driver Version: 32.0.15.6109
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 12 GB

Rhino plugins that do not ship with Rhino

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 8\Plug-ins\Commands.rhp “Commands” 8.12.24282.7001
C:\Program Files\Rhino 8\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 8\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 8.12.24282.7001
C:\Program Files\Rhino 8\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 8.12.24282.7001
C:\Program Files\Rhino 8\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 8\Plug-ins\MeshCommands.rhp “MeshCommands” 8.12.24282.7001
C:\Program Files\Rhino 8\Plug-ins\RhinoCycles.rhp “RhinoCycles” 8.12.24282.7001
C:\Program Files\Rhino 8\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 8.12.24282.7001
C:\Program Files\Rhino 8\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 8\Plug-ins\Displacement.rhp “Displacement”
C:\Program Files\Rhino 8\Plug-ins\SectionTools.rhp “SectionTools”

Only happens in Rhino? Other apps are still OK?

I’ll have to check next time it happens. It is a bit infrequent.

This same thing is happening with me.
It happens every single time I work in the software. It’s very annoying and I have tried everything that I saw to try and sove this problem, but I keep on having it.
This only happens in Rhino.
What should I do?
I am using an iMac

@Mariana_Penteado pls run _SystemInfo in Rhino and past back the results here.

Hi, Thank you for being so fast responding to my question.
Here is my Rhino SystemInfo:

Rhino 8 SR13 2024-11-12 (Rhino 8, 8.13.24317.13002, Git hash:master @ ca3666c3ebed2b9567e10930077bfa0884f65db9)
License type: Evaluation, compilação 2024-11-12
License details: Cloud Zoo
Expires on: 4768250-01-09

Apple macOS Versão 15.1.1 (Compilação 24B91) (Physical RAM: 8GB)
Mac Model Identifier: Mac14,2
Language: pt-PT (MacOS default)
.NET 7.0.0

Metal GPU Family Apple 7
Metal GPU Family Common 3
Metal GPU Family Mac 2
Graphics processors
Apple M2
Color LCD (1710 x 1112 @ 60.00Hz)
GPU Vendor: Apple

USB devices
None

Bluetooth devices
None

Third party kernel extensions
None

Third party plugins
/usr/lib/swift/libswiftCore.dylib
/usr/lib/swift/libswiftObjectiveC.dylib
/usr/lib/swift/libswiftCoreFoundation.dylib
/usr/lib/swift/libswiftDarwin.dylib
/usr/lib/swift/libswiftDispatch.dylib
/usr/lib/swift/libswiftIOKit.dylib
/usr/lib/swift/libswiftSystem.dylib
/usr/lib/swift/libswiftXPC.dylib
/usr/lib/swift/libswift_Builtin_float.dylib
/usr/lib/swift/libswift_Concurrency.dylib
/usr/lib/swift/libswift_StringProcessing.dylib
/usr/lib/swift/libswift_errno.dylib
/usr/lib/swift/libswift_math.dylib
/usr/lib/swift/libswift_signal.dylib
/usr/lib/swift/libswift_stdio.dylib
/usr/lib/swift/libswift_time.dylib
/usr/lib/swift/libswiftos.dylib
/usr/lib/swift/libswiftsys_time.dylib
/usr/lib/swift/libswiftunistd.dylib
/usr/lib/swift/libswiftDistributed.dylib
/usr/lib/swift/libswiftObservation.dylib
/usr/lib/swift/libswiftMetal.dylib
/usr/lib/swift/libswiftOSLog.dylib
/usr/lib/swift/libswiftQuartzCore.dylib
/usr/lib/swift/libswiftUniformTypeIdentifiers.dylib
/usr/lib/swift/libswiftsimd.dylib
/usr/lib/swift/libswiftRegexBuilder.dylib
/usr/lib/swift/libswift_RegexParser.dylib
/usr/lib/swift/libswiftCryptoTokenKit.dylib
/usr/lib/swift/libswiftAVFoundation.dylib
/usr/lib/swift/libswiftCoreAudio.dylib
/usr/lib/swift/libswiftCoreLocation.dylib
/usr/lib/swift/libswiftCoreMIDI.dylib
/usr/lib/swift/libswiftCoreMedia.dylib
/usr/lib/swift/libswiftCoreImage.dylib
/usr/lib/swift/libswiftAccelerate.dylib
/usr/lib/swift/libswiftMLCompute.dylib
/usr/lib/swift/libswiftCompression.dylib
/usr/lib/swift/libswiftFileProvider.dylib
/usr/lib/usd/libusd_ms.dylib
/usr/lib/swift/libswiftIntents.dylib
/usr/lib/swift/libswiftSpatial.dylib
/usr/lib/swift/libswiftNaturalLanguage.dylib
/usr/lib/swift/libswiftSynchronization.dylib
/usr/lib/swift/libswiftGameplayKit.dylib
/usr/lib/swift/libswiftSpriteKit.dylib
/usr/lib/swift/libswiftWebKit.dylib
/usr/lib/swift/libswiftDemangle.dylib
/usr/lib/swift/libswiftGLKit.dylib
/usr/lib/swift/libswiftMetalKit.dylib
/usr/lib/swift/libswiftModelIO.dylib
/usr/lib/swift/libswiftSceneKit.dylib
/usr/lib/swift/libswiftVideoToolbox.dylib
/usr/lib/swift/libswiftMapKit.dylib
/usr/lib/log/liblog_network.dylib

Rhino plugins that do not ship with Rhino

Rhino plugins that ship with Rhino
/Applications/Rhino 8.app/Contents/Frameworks/RhMaterialEditor.framework “Renderer Development Kit” 8.13.24317.1002
/Applications/Rhino 8.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/Commands.rhp “Commands” 8.13.24317.13002
/Applications/Rhino 8.app/Contents/PlugIns/NamedSnapshots.rhp “Snapshots” 8.13.24317.1002
/Applications/Rhino 8.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/RDK_EtoUI.rhp “RDK_EtoUI” 8.13.24317.13002
/Applications/Rhino 8.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/MeshCommands.rhp “MeshCommands” 8.13.24317.13002
/Applications/Rhino 8.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/RhinoRenderCycles.rhp “Renderizador do Rhino” 8.13.24317.13002
/Applications/Rhino 8.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/RhinoCycles.rhp “RhinoCycles” 8.13.24317.13002
/Applications/Rhino 8.app/Contents/PlugIns/SectionTools.rhp “SectionTools” 8.13.24317.1002
/Applications/Rhino 8.app/Contents/PlugIns/Displacement.rhp “Displacement” 8.13.24317.1002
/Applications/Rhino 8.app/Contents/PlugIns/PanelingTools.rhp “PanelingTools” 8.13.24317.1002
/Applications/Rhino 8.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/RhinoDLR_Python.rhp “IronPython” 8.13.24317.13002
/Applications/Rhino 8.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/GrasshopperPlugin.rhp “Grasshopper” 8.13.24317.13002
/Applications/Rhino 8.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/RhinoCodePlugin.rhp “RhinoCodePlugin” 8.13.24317.13002

@Mariana_Penteado which mouse are you using?

It hasn’t been an issue for me lately, but what I have noticed is that when I select some part of the drawing that goes off the screen, then zooming becomes VERY slow to almost non existent. This is a problem because there are times when I need to have several things selected and still need to zoom in very close, but can’t until I deselect things.
I think that going back to my original post, that it worked again when I rebooted simply because things weren’t selected anymore.

This has to do with the zoom target that can go lost. Typically _Zoom _Target (alias ZT) is the best way to make sure your mouse zooms into the area you want.

I’ll give that a try next time. Thanks.
Joe

my mouse is the Magic mouse from apple, should I change it ?

@Mariana_Penteado my personal opinion: yes, there are far better and more ergonomic mice to work with Rhino. I have good experience with Logitech MX Master.
The Magic Mouse has a tendency to zoom way too quickly.
If you do want to keep using it, I’d set the zoom factor to a value like 0.98 or 0.99, try what works best for you.