Privacy agreement still a thing?

food4Rhino
1

Hi,
Is the privacy agreement to access email addresses of users who downloaded our plugin still a thing?
I cannot seem to get in contact with food4rhino, and I want to ensure that user emails are still obtainable by submitting the privacy agreement.
@cecile
Thank you in advance,
Farouk

2

It says so on the website. Even with the contractual safe guard, I wish it was otherwise. I have no intention myself of harvesting user data.

## How can I contact with the users who downloaded my content?

User privacy, trust and security is very important for us and key for the success of food4Rhino.
Therefore, if you are a Developer who has uploaded a Rhino plug-in, Grasshopper add-on, or a Resource and want us to provide contact information for the users that downloaded your project, you need to:

  • Send us the “Data Disclosure Agreement” (http://www.food4rhino.com/legal/food4rhino-transfer-of-data-statement.docx) by e-mail to food4rhino@mcneel.com or by post to McNeel Europe SL – Roger de Flor 32-24 bajos – 08018 Barcelona – Spain.
  • Add a support e-mail address to your project (if a user wants to modify or remove his personal data from your database, he will use this e-mail address)
  • Keep users’ personal data safe, secure and confidential

Once we approve the documentation, you will be able to check all e-mails of users that have downloaded your contents, and the total number of downloads, on your personal area.

1 Like
3

I think It may be outdated, I requested user data to launch a marketing campaign a few weeks ago still unread… I think It’s just better to add a simple CTA onsite, It’s a shame because we lost hundreds of user emails that we could’ve collected during this time…
Thank you for your reply anyway!

4

Did you sign and return the contract/ agreement ?

5

Ofcourse… Well I’ll try to reach out to mcneel support to confirm to see if this is still an option or not.

6

Fair enough. Ceclie is super helpful, she’s probably just not seen this yet.

7

Hi Farouk,
We have no received your message, can you double check the address where you sent it?
Thanks James for following up on this one.

All the best

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8

Hi Cecile,
Thank you for your follow up
I sent it to food4rhino@mcneel.com, should I have sent it to a different email address?
I can direct it to you directly if that’s fine with you
Thank you very much for yoru help.

Farouk

9

I found it in the Spam folder, I’ll answer you now by mail, sorry for the delay

1 Like
10

Hi,
Don’t worry thank you very much for your help Cecile and @James_Parrott

1 Like