First time user evaluation key already expired

I am a first year design student attempting to use my 90 day evaluation key for my macbook. This is a new account, even a new computer. I used the key given to me from the page: Download Rhino 7 for mac evaluation, both in the app and in my account web page: licences. I was also never emailed a licence if that’s supposed to be the case? I’m running out of ideas, any help would be appreciated.

Have you had an evaluation license previously? If so you don’t qualify for another evaluation license, even with a new account and new computer. If you have never had an evaluation license then contact McNeel sales.