Dear All,
maybe someone can help here as I’m completely blocked, I found similar topics but no one is solving it, rhinoceros de_lang_pack:-2147023293 this Error code appears after Rhino 7 wanted to update, now I cannot repair it, I cannot deinstall it, I cannot reinstall it… , Windows is fully updated (Windows 10) I would appreciate if there are some ideas how I can solve this and go back to work
There should be an error log on your desktop (text file). If this is the case, pls send it here.
Oh yes found see attached Thanks in advance Kind Regards Rachel
de_lang_pack:-2147023293
C:\Users\rachel\AppData\Local\Temp\Rhino_7_20221230105134.log
[1E50:0F54][2022-12-30T10:51:34]i001: Burn v3.11.100.14911, Windows v10.0 (Build 19045: Service Pack 0), path: C:\ProgramData\Package Cache{6c56ddcb-b066-400a-989a-5838b25e158d}\Bootstrapper.exe
[1E50:0F54][2022-12-30T10:51:34]i000: Initializing string variable ‘BundleVersion’ to value ‘7.23.22282.13001’
[1E50:0F54][2022-12-30T10:51:34]i000: Initializing string variable ‘CUSTOMER_NAME’ to value ‘’
[1E50:0F54][2022-12-30T10:51:34]i000: Initializing string variable ‘COMPANY_NAME’ to value ‘’
[1E50:0F54][2022-12-30T10:51:34]i000: Initializing string variable ‘INSTALLDIR’ to value ‘’
[1E50:0F54][2022-12-30T10:51:34]i000: Initializing string variable ‘LICENSE_METHOD’ to value ‘’
[1E50:0F54][2022-12-30T10:51:34]i000: Initializing hidden variable ‘LICENSE_KEY’
[1E50:0F54][2022-12-30T10:51:34]i000: Initializing hidden variable ‘LICENSE_VALIDATION_CODE’
[1E50:0F54][2022-12-30T10:51:34]i000: Initializing string variable ‘ZOO_SERVER’ to value ‘’
[1E50:0F54][2022-12-30T10:51:34]i000: Initializing numeric variable ‘DISABLE_INTERNET_ACCESS’ to value ‘0’
[1E50:0F54][2022-12-30T10:51:34]i000: Initializing numeric variable ‘ENABLE_AUTOMATIC_UPDATES’ to value ‘1’
[1E50:0F54][2022-12-30T10:51:34]i000: Initializing numeric variable ‘SEND_STATISTICS’ to value ‘1’
[1E50:0F54][2022-12-30T10:51:34]i000: Initializing string variable ‘RegistryRoot’ to value ‘Software\McNeel\Rhinoceros\7.0\Install’
[1E50:0F54][2022-12-30T10:51:34]i000: Initializing string variable ‘FolderName’ to value ‘Rhino 7’
[1E50:0F54][2022-12-30T10:51:34]i000: Initializing string variable ‘IgnoreFolderName’ to value ‘Rhino 7 WIP’
[1E50:0F54][2022-12-30T10:51:34]i000: Initializing numeric variable ‘INSTALL_EN’ to value ‘0’
[1E50:0F54][2022-12-30T10:51:34]i000: Initializing numeric variable ‘INSTALL_FR’ to value ‘0’
[1E50:0F54][2022-12-30T10:51:34]i000: Initializing numeric variable ‘INSTALL_IT’ to value ‘0’
[1E50:0F54][2022-12-30T10:51:34]i000: Initializing numeric variable ‘INSTALL_DE’ to value ‘1’
[1E50:0F54][2022-12-30T10:51:34]i000: Initializing numeric variable ‘INSTALL_ES’ to value ‘0’
[1E50:0F54][2022-12-30T10:51:34]i000: Initializing numeric variable ‘INSTALL_KO’ to value ‘0’
[1E50:0F54][2022-12-30T10:51:34]i000: Initializing numeric variable ‘INSTALL_JA’ to value ‘0’
[1E50:0F54][2022-12-30T10:51:34]i000: Initializing numeric variable ‘INSTALL_TW’ to value ‘0’
[1E50:0F54][2022-12-30T10:51:34]i000: Initializing numeric variable ‘INSTALL_CN’ to value ‘0’
[1E50:0F54][2022-12-30T10:51:34]i000: Initializing numeric variable ‘INSTALL_PL’ to value ‘0’
[1E50:0F54][2022-12-30T10:51:34]i000: Initializing numeric variable ‘INSTALL_CS’ to value ‘0’
[1E50:0F54][2022-12-30T10:51:34]i000: Initializing numeric variable ‘INSTALL_PT’ to value ‘0’
[1E50:0F54][2022-12-30T10:51:34]i000: Initializing numeric variable ‘INSTALL_RU’ to value ‘0’
[1E50:0F54][2022-12-30T10:51:34]i009: Command Line: ‘“-burn.clean.room=C:\ProgramData\Package Cache{6c56ddcb-b066-400a-989a-5838b25e158d}\Bootstrapper.exe” -burn.filehandle.attached=528 -burn.filehandle.self=536 /modify’
[1E50:0F54][2022-12-30T10:51:34]i000: Setting string variable ‘WixBundleLog’ to value ‘C:\Users\rachel\AppData\Local\Temp\Rhino_7_20221230105134.log’
[1E50:0F54][2022-12-30T10:51:34]i000: Setting string variable ‘WixBundleManufacturer’ to value ‘Robert McNeel & Associates’
[1E50:0F54][2022-12-30T10:51:35]i100: Detect begin, 20 packages
[1E50:28CC][2022-12-30T10:51:35]i000: OnInitializeModify
[1E50:28CC][2022-12-30T10:51:35]i000: PrivateDetect Begin
[1E50:28CC][2022-12-30T10:51:35]i000: Failed to open license file: ‘C:\ProgramData\McNeel\Rhinoceros\6.0\License Manager\Licenses\55500d41-3a41-4474-99b3-684032a4f4df.lic’
[1E50:28CC][2022-12-30T10:51:35]i000: Setting hidden variable ‘LICENSE_KEY’
[1E50:28CC][2022-12-30T10:51:35]i000: Setting string variable ‘CUSTOMER_NAME’ to value ‘’
[1E50:28CC][2022-12-30T10:51:35]i000: Setting string variable ‘COMPANY_NAME’ to value ‘’
[1E50:28CC][2022-12-30T10:51:35]i000: Setting string variable ‘INSTALLDIR’ to value ‘C:\Program Files\Rhino 7’
[1E50:28CC][2022-12-30T10:51:35]i000: Setting numeric variable ‘SEND_STATISTICS’ to value 1
[1E50:28CC][2022-12-30T10:51:35]i000: Setting numeric variable ‘ENABLE_AUTOMATIC_UPDATES’ to value 1
[1E50:28CC][2022-12-30T10:51:35]i000: Setting numeric variable ‘DISABLE_INTERNET_ACCESS’ to value 0
[1E50:28CC][2022-12-30T10:51:35]i000: Setting numeric variable ‘INSTALL_EN’ to value 0
[1E50:28CC][2022-12-30T10:51:35]i000: Setting numeric variable ‘INSTALL_FR’ to value 0
[1E50:28CC][2022-12-30T10:51:35]i000: Setting numeric variable ‘INSTALL_IT’ to value 0
[1E50:28CC][2022-12-30T10:51:35]i000: Setting numeric variable ‘INSTALL_DE’ to value 0
[1E50:28CC][2022-12-30T10:51:35]i000: Setting numeric variable ‘INSTALL_ES’ to value 0
[1E50:28CC][2022-12-30T10:51:35]i000: Setting numeric variable ‘INSTALL_KO’ to value 0
[1E50:28CC][2022-12-30T10:51:35]i000: Setting numeric variable ‘INSTALL_JA’ to value 0
[1E50:28CC][2022-12-30T10:51:35]i000: Setting numeric variable ‘INSTALL_TW’ to value 0
[1E50:28CC][2022-12-30T10:51:35]i000: Setting numeric variable ‘INSTALL_CN’ to value 0
[1E50:28CC][2022-12-30T10:51:35]i000: Setting numeric variable ‘INSTALL_PL’ to value 0
[1E50:28CC][2022-12-30T10:51:35]i000: Setting numeric variable ‘INSTALL_CS’ to value 0
[1E50:28CC][2022-12-30T10:51:35]i000: Setting numeric variable ‘INSTALL_PT’ to value 0
[1E50:28CC][2022-12-30T10:51:35]i000: Setting numeric variable ‘INSTALL_RU’ to value 0
[1E50:28CC][2022-12-30T10:51:35]i000: GetSystemDefaultLangID() returned 1031
[1E50:28CC][2022-12-30T10:51:35]i000: GetUserDefaultLangID() returned 1031
[1E50:28CC][2022-12-30T10:51:35]i000: GetOsLanguage() returned de
[1E50:28CC][2022-12-30T10:51:35]i000: version_NT64 = 10.0.0.0; service_pack =
[1E50:28CC][2022-12-30T10:51:35]i000: Comparing ver_64 (10.0.0.0) to ver_win_81 (6.3.0.0)
[1E50:28CC][2022-12-30T10:51:35]i000: ver_64 !< ver_win_81
[1E50:28CC][2022-12-30T10:51:35]i000: Showing UI from C:\WINDOWS\Temp{194E92CE-31A6-42A8-9FEE-CF1EED864FFB}.ba\de\modify.htm
[1E50:0F54][2022-12-30T10:51:35]i000: Setting version variable ‘WUAUENG_FILEVERSION’ to value ‘10.0.19041.2311’
[1E50:0F54][2022-12-30T10:51:35]i000: Setting string variable ‘NETFRAMEWORK45’ to value ‘528372’
[1E50:0F54][2022-12-30T10:51:35]i052: Condition ‘ReadDisableInternetAccess’ evaluates to false.
[1E50:0F54][2022-12-30T10:51:35]i000: Setting numeric variable ‘VC2010_exists’ to value 1
[1E50:0F54][2022-12-30T10:51:35]i052: Condition ‘NOT INSTALLDIR’ evaluates to false.
[1E50:0F54][2022-12-30T10:51:35]i052: Condition ‘NOT COMPANY_NAME’ evaluates to true.
[1E50:0F54][2022-12-30T10:51:35]i000: Registry key not found. Key = ‘SOFTWARE\McNeel\Rhinoceros\7.0\Install’
[1E50:0F54][2022-12-30T10:51:35]i000: Unsetting variable ‘COMPANY_NAME’
[1E50:0F54][2022-12-30T10:51:35]i000: Setting string variable ‘VC2015_build’ to value ‘30139’
[1E50:0F54][2022-12-30T10:51:35]i052: Condition ‘NOT ZOO_SERVER’ evaluates to true.
[1E50:0F54][2022-12-30T10:51:35]i000: Registry key not found. Key = ‘SOFTWARE\McNeel\Rhinoceros\7.0\License Manager’
[1E50:0F54][2022-12-30T10:51:35]i000: Unsetting variable ‘ZOO_SERVER’
[1E50:0F54][2022-12-30T10:51:35]i000: Setting numeric variable ‘VC2013_exists’ to value 1
[1E50:0F54][2022-12-30T10:51:35]i000: Registry value not found. Key = ‘SOFTWARE\McNeel’, Value = ‘DisableInternetAccess’
[1E50:0F54][2022-12-30T10:51:35]i000: Setting numeric variable ‘ReadDisableInternetAccess’ to value 0
[1E50:0F54][2022-12-30T10:51:35]i000: Setting string variable ‘VC2013_version’ to value ‘12.0.30501.0’
[1E50:0F54][2022-12-30T10:51:35]i052: Condition ‘NOT SEND_STATISTICS’ evaluates to false.
[1E50:0F54][2022-12-30T10:51:35]i052: Condition ‘NOT CUSTOMER_NAME’ evaluates to true.
[1E50:0F54][2022-12-30T10:51:35]i000: Registry key not found. Key = ‘SOFTWARE\McNeel\Rhinoceros\7.0\Install’
[1E50:0F54][2022-12-30T10:51:35]i000: Unsetting variable ‘CUSTOMER_NAME’
[1E50:0F54][2022-12-30T10:51:35]i000: Setting numeric variable ‘VC2015_exists’ to value 1
[1E50:0F54][2022-12-30T10:51:35]i000: Registry key not found. Key = ‘SOFTWARE\McNeel\McNeelUpdate’
[1E50:0F54][2022-12-30T10:51:35]i000: Setting numeric variable ‘ReadEnableUpdatesKey’ to value 0
[1E50:0F54][2022-12-30T10:51:35]i000: Setting numeric variable ‘VC2005_exists’ to value 1
[1E50:0F54][2022-12-30T10:51:35]i000: Setting string variable ‘VC2010_build’ to value ‘167812379’
[1E50:0F54][2022-12-30T10:51:35]i052: Condition ‘ReadEnableUpdatesKey’ evaluates to false.
[1E50:0F54][2022-12-30T10:51:35]i052: Condition ‘NOT ZOO_SERVER’ evaluates to true.
[1E50:0F54][2022-12-30T10:51:35]i000: Registry key not found. Key = ‘SOFTWARE\McNeel\Rhinoceros\7.0\License Manager’
[1E50:0F54][2022-12-30T10:51:35]i000: Setting string variable ‘VC2005_build’ to value ‘134278728’
[1E50:0F54][2022-12-30T10:51:35]i052: Condition ‘VC2005_exists=1 AND VC2005_build>=134278728’ evaluates to true.
[1E50:0F54][2022-12-30T10:51:35]i052: Condition ‘VC2010_exists=1 AND VC2010_build>=167812379’ evaluates to true.
[1E50:0F54][2022-12-30T10:51:35]i052: Condition ‘VC2013_exists=1 AND VC2013_version>=v12.0.30501.0’ evaluates to true.
[1E50:0F54][2022-12-30T10:51:35]i052: Condition ‘VC2015_exists=1 AND VC2015_build>=30139’ evaluates to true.
[1E50:0F54][2022-12-30T10:51:35]i052: Condition ‘NETFRAMEWORK45 >= 528040’ evaluates to true.
[1E50:0F54][2022-12-30T10:51:35]i101: Detected package: Redist_VC2005, state: Present, cached: None
[1E50:0F54][2022-12-30T10:51:35]i101: Detected package: Redist_VC2010, state: Present, cached: None
[1E50:0F54][2022-12-30T10:51:35]i101: Detected package: Redist_VC2013, state: Present, cached: None
[1E50:0F54][2022-12-30T10:51:35]i101: Detected package: Redist_VC2015, state: Present, cached: None
[1E50:0F54][2022-12-30T10:51:35]i101: Detected package: NetFx48Redist, state: Present, cached: None
[1E50:0F54][2022-12-30T10:51:35]i101: Detected package: rhino.msi, state: Absent, cached: Complete
[1E50:0F54][2022-12-30T10:51:35]i101: Detected package: rhiexec.msi, state: Absent, cached: Complete
[1E50:0F54][2022-12-30T10:51:35]i101: Detected package: en_lang_pack, state: Absent, cached: None
[1E50:0F54][2022-12-30T10:51:35]i101: Detected package: fr_lang_pack, state: Absent, cached: None
[1E50:0F54][2022-12-30T10:51:35]i101: Detected package: it_lang_pack, state: Absent, cached: None
[1E50:0F54][2022-12-30T10:51:35]i101: Detected package: de_lang_pack, state: Present, cached: Complete
[1E50:0F54][2022-12-30T10:51:35]i101: Detected package: es_lang_pack, state: Absent, cached: None
[1E50:0F54][2022-12-30T10:51:35]i101: Detected package: ko_lang_pack, state: Absent, cached: None
[1E50:0F54][2022-12-30T10:51:35]i101: Detected package: ja_lang_pack, state: Absent, cached: None
[1E50:0F54][2022-12-30T10:51:35]i101: Detected package: tw_lang_pack, state: Absent, cached: None
[1E50:0F54][2022-12-30T10:51:35]i101: Detected package: cn_lang_pack, state: Absent, cached: None
[1E50:0F54][2022-12-30T10:51:35]i101: Detected package: pl_lang_pack, state: Absent, cached: None
[1E50:0F54][2022-12-30T10:51:35]i101: Detected package: cs_lang_pack, state: Absent, cached: None
[1E50:0F54][2022-12-30T10:51:35]i101: Detected package: pt_lang_pack, state: Absent, cached: None
[1E50:0F54][2022-12-30T10:51:35]i101: Detected package: ru_lang_pack, state: Absent, cached: None
[1E50:0F54][2022-12-30T10:51:35]i199: Detect complete, result: 0x0
[1E50:0F54][2022-12-30T10:51:38]i200: Plan begin, 20 packages, action: Repair
[1E50:0F54][2022-12-30T10:51:38]w321: Skipping dependency registration on package with no dependency providers: Redist_VC2005
[1E50:0F54][2022-12-30T10:51:38]w321: Skipping dependency registration on package with no dependency providers: Redist_VC2010
[1E50:0F54][2022-12-30T10:51:38]w321: Skipping dependency registration on package with no dependency providers: Redist_VC2013
[1E50:0F54][2022-12-30T10:51:38]w321: Skipping dependency registration on package with no dependency providers: Redist_VC2015
[1E50:0F54][2022-12-30T10:51:38]w321: Skipping dependency registration on package with no dependency providers: NetFx48Redist
[1E50:0F54][2022-12-30T10:51:38]i000: Setting string variable ‘NetFx48RedistLog’ to value ‘C:\Users\rachel\AppData\Local\Temp\Rhino_7_20221230105134_000_NetFx48Redist.log’
[1E50:0F54][2022-12-30T10:51:38]i000: Setting string variable ‘WixBundleRollbackLog_rhino.msi’ to value ‘C:\Users\rachel\AppData\Local\Temp\Rhino_7_20221230105134_001_rhino.msi_rollback.log’
[1E50:0F54][2022-12-30T10:51:38]i000: Setting string variable ‘WixBundleLog_rhino.msi’ to value ‘C:\Users\rachel\AppData\Local\Temp\Rhino_7_20221230105134_001_rhino.msi.log’
[1E50:0F54][2022-12-30T10:51:38]i000: Setting string variable ‘WixBundleRollbackLog_rhiexec.msi’ to value ‘C:\Users\rachel\AppData\Local\Temp\Rhino_7_20221230105134_002_rhiexec.msi_rollback.log’
[1E50:0F54][2022-12-30T10:51:38]i000: Setting string variable ‘WixBundleLog_rhiexec.msi’ to value ‘C:\Users\rachel\AppData\Local\Temp\Rhino_7_20221230105134_002_rhiexec.msi.log’
[1E50:0F54][2022-12-30T10:51:38]i052: Condition ‘INSTALL_EN=1’ evaluates to false.
[1E50:0F54][2022-12-30T10:51:38]i052: Condition ‘INSTALL_FR=1’ evaluates to false.
[1E50:0F54][2022-12-30T10:51:38]i052: Condition ‘INSTALL_IT=1’ evaluates to false.
[1E50:0F54][2022-12-30T10:51:38]i052: Condition ‘INSTALL_DE=1’ evaluates to false.
[1E50:0F54][2022-12-30T10:51:38]i000: Setting string variable ‘WixBundleRollbackLog_de_lang_pack’ to value ‘C:\Users\rachel\AppData\Local\Temp\Rhino_7_20221230105134_003_de_lang_pack_rollback.log’
[1E50:0F54][2022-12-30T10:51:38]i000: Setting string variable ‘WixBundleLog_de_lang_pack’ to value ‘C:\Users\rachel\AppData\Local\Temp\Rhino_7_20221230105134_003_de_lang_pack.log’
[1E50:0F54][2022-12-30T10:51:38]i052: Condition ‘INSTALL_ES=1’ evaluates to false.
[1E50:0F54][2022-12-30T10:51:38]i052: Condition ‘INSTALL_KO=1’ evaluates to false.
[1E50:0F54][2022-12-30T10:51:38]i052: Condition ‘INSTALL_JA=1’ evaluates to false.
[1E50:0F54][2022-12-30T10:51:38]i052: Condition ‘INSTALL_TW=1’ evaluates to false.
[1E50:0F54][2022-12-30T10:51:38]i052: Condition ‘INSTALL_CN=1’ evaluates to false.
[1E50:0F54][2022-12-30T10:51:38]i052: Condition ‘INSTALL_PL=1’ evaluates to false.
[1E50:0F54][2022-12-30T10:51:38]i052: Condition ‘INSTALL_CS=1’ evaluates to false.
[1E50:0F54][2022-12-30T10:51:38]i052: Condition ‘INSTALL_PT=1’ evaluates to false.
[1E50:0F54][2022-12-30T10:51:38]i052: Condition ‘INSTALL_RU=1’ evaluates to false.
[1E50:0F54][2022-12-30T10:51:38]i201: Planned package: Redist_VC2005, state: Present, default requested: Repair, ba requested: Repair, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1E50:0F54][2022-12-30T10:51:38]i201: Planned package: Redist_VC2010, state: Present, default requested: Repair, ba requested: Repair, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1E50:0F54][2022-12-30T10:51:38]i201: Planned package: Redist_VC2013, state: Present, default requested: Repair, ba requested: Repair, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1E50:0F54][2022-12-30T10:51:38]i201: Planned package: Redist_VC2015, state: Present, default requested: Repair, ba requested: Repair, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1E50:0F54][2022-12-30T10:51:38]i201: Planned package: NetFx48Redist, state: Present, default requested: Repair, ba requested: Repair, execute: Repair, rollback: None, cache: Yes, uncache: No, dependency: None
[1E50:0F54][2022-12-30T10:51:38]i201: Planned package: rhino.msi, state: Absent, default requested: Repair, ba requested: Repair, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register
[1E50:0F54][2022-12-30T10:51:38]i201: Planned package: rhiexec.msi, state: Absent, default requested: Repair, ba requested: Repair, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register
[1E50:0F54][2022-12-30T10:51:38]i201: Planned package: en_lang_pack, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1E50:0F54][2022-12-30T10:51:38]i201: Planned package: fr_lang_pack, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1E50:0F54][2022-12-30T10:51:38]i201: Planned package: it_lang_pack, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1E50:0F54][2022-12-30T10:51:38]i201: Planned package: de_lang_pack, state: Present, default requested: Absent, ba requested: Absent, execute: Uninstall, rollback: Install, cache: No, uncache: Yes, dependency: Unregister
[1E50:0F54][2022-12-30T10:51:38]i201: Planned package: es_lang_pack, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1E50:0F54][2022-12-30T10:51:38]i201: Planned package: ko_lang_pack, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1E50:0F54][2022-12-30T10:51:38]i201: Planned package: ja_lang_pack, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1E50:0F54][2022-12-30T10:51:38]i201: Planned package: tw_lang_pack, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1E50:0F54][2022-12-30T10:51:38]i201: Planned package: cn_lang_pack, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1E50:0F54][2022-12-30T10:51:38]i201: Planned package: pl_lang_pack, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1E50:0F54][2022-12-30T10:51:38]i201: Planned package: cs_lang_pack, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1E50:0F54][2022-12-30T10:51:38]i201: Planned package: pt_lang_pack, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1E50:0F54][2022-12-30T10:51:38]i201: Planned package: ru_lang_pack, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1E50:28CC][2022-12-30T10:51:38]i000: GetSystemDefaultLangID() returned 1031
[1E50:28CC][2022-12-30T10:51:38]i000: GetUserDefaultLangID() returned 1031
[1E50:28CC][2022-12-30T10:51:38]i000: GetOsLanguage() returned de
[1E50:28CC][2022-12-30T10:51:38]i000: version_NT64 = 10.0.0.0; service_pack =
[1E50:28CC][2022-12-30T10:51:38]i000: Comparing ver_64 (10.0.0.0) to ver_win_81 (6.3.0.0)
[1E50:28CC][2022-12-30T10:51:38]i000: ver_64 !< ver_win_81
[1E50:28CC][2022-12-30T10:51:38]i000: Showing UI from C:\WINDOWS\Temp{194E92CE-31A6-42A8-9FEE-CF1EED864FFB}.ba\de\progress.htm
[1E50:0F54][2022-12-30T10:51:38]i299: Plan complete, result: 0x0
[1E50:0F54][2022-12-30T10:51:38]i300: Apply begin
[1E50:0F54][2022-12-30T10:51:38]i010: Launching elevated engine process.
[1E50:0F54][2022-12-30T10:51:38]i011: Launched elevated engine process.
[1E50:0F54][2022-12-30T10:51:38]i012: Connected to elevated engine.
[2A24:2A20][2022-12-30T10:51:38]i358: Pausing automatic updates.
[2A24:2A20][2022-12-30T10:51:38]i359: Paused automatic updates.
[2A24:2A20][2022-12-30T10:51:38]i360: Creating a system restore point.
[2A24:2A20][2022-12-30T10:51:38]w363: Could not create system restore point, error: 0x80070422. Continuing…
[2A24:2A20][2022-12-30T10:51:38]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{6c56ddcb-b066-400a-989a-5838b25e158d}, resume: Active, restart initiated: No, disable resume: No
[1E50:050C][2022-12-30T10:51:38]w343: Prompt for source of package: NetFx48Redist, payload: NetFx48Redist, path: C:\ProgramData\McNeel\McNeelUpdate\DownloadCache\6a8962a8ff5a417d2c13fa648079d1a9\7.23.22282.13001\redist\ndp48-x86-x64-allos-enu.exe
[1E50:050C][2022-12-30T10:51:38]i338: Acquiring package: NetFx48Redist, payload: NetFx48Redist, download from: https://files.mcneel.com/rhino/7/redist/ndp48-x86-x64-allos-enu-sha2.exe
[2A24:2B5C][2022-12-30T10:51:45]i305: Verified acquired payload: NetFx48Redist at path: C:\ProgramData\Package Cache.unverified\NetFx48Redist, moving to: C:\ProgramData\Package Cache\584FFD3BBB7F73CD149E4486F6465C838D847450\redist\ndp48-x86-x64-allos-enu.exe.
[2A24:2B5C][2022-12-30T10:51:46]i304: Verified existing payload: rhino.msi at path: C:\ProgramData\Package Cache{3773628C-861B-410F-8392-3D477B0CD6EC}v7.23.22282.13001\rhino.msi.
[2A24:2B5C][2022-12-30T10:51:46]i304: Verified existing payload: rhiexec.msi at path: C:\ProgramData\Package Cache{B5ABCD52-9DF5-44F6-AA54-82697C630B08}v7.23.22282.13001\rhiexec.msi.
[2A24:2A20][2022-12-30T10:51:46]i301: Applying execute package: NetFx48Redist, action: Repair, path: C:\ProgramData\Package Cache\584FFD3BBB7F73CD149E4486F6465C838D847450\redist\ndp48-x86-x64-allos-enu.exe, arguments: ‘“C:\ProgramData\Package Cache\584FFD3BBB7F73CD149E4486F6465C838D847450\redist\ndp48-x86-x64-allos-enu.exe” /q /norestart /repair /ChainingPackage “Rhino 7” /log “C:\Users\rachel\AppData\Local\Temp\Rhino_7_20221230105134_000_NetFx48Redist.log.html”’
[1E50:0F54][2022-12-30T10:52:19]i319: Applied execute package: NetFx48Redist, result: 0x0, restart: None
[2A24:2A20][2022-12-30T10:52:19]i323: Registering package dependency provider: {3773628C-861B-410F-8392-3D477B0CD6EC}, version: 7.23.22282.13001, package: rhino.msi
[2A24:2A20][2022-12-30T10:52:19]i301: Applying execute package: rhino.msi, action: Install, path: C:\ProgramData\Package Cache{3773628C-861B-410F-8392-3D477B0CD6EC}v7.23.22282.13001\rhino.msi, arguments: ’ ARPSYSTEMCOMPONENT=“1” MSIFASTINSTALL=“7” CUSTOMER_NAME=“” COMPANY_NAME=“” LICENSE_KEY=“" LICENSE_METHOD=“” LICENSE_VALIDATION_CODE="” ZOO_SERVER=“” DEFER_NET48_REBOOT=“1” INSTALLDIR=“C:\Program Files\Rhino 7” ENABLE_AUTOMATIC_UPDATES=“1” DISABLE_INTERNET_ACCESS=“0” SEND_STATISTICS=“1”’
[1E50:0F54][2022-12-30T10:52:47]i319: Applied execute package: rhino.msi, result: 0x0, restart: None
[2A24:2A20][2022-12-30T10:52:47]i325: Registering dependency: {6c56ddcb-b066-400a-989a-5838b25e158d} on package provider: {3773628C-861B-410F-8392-3D477B0CD6EC}, package: rhino.msi
[2A24:2A20][2022-12-30T10:52:47]i323: Registering package dependency provider: {B5ABCD52-9DF5-44F6-AA54-82697C630B08}, version: 7.23.22282.13001, package: rhiexec.msi
[2A24:2A20][2022-12-30T10:52:47]i301: Applying execute package: rhiexec.msi, action: Install, path: C:\ProgramData\Package Cache{B5ABCD52-9DF5-44F6-AA54-82697C630B08}v7.23.22282.13001\rhiexec.msi, arguments: ’ ARPSYSTEMCOMPONENT=“1” MSIFASTINSTALL=“7”’
[1E50:0F54][2022-12-30T10:52:51]i319: Applied execute package: rhiexec.msi, result: 0x0, restart: None
[2A24:2A20][2022-12-30T10:52:51]i325: Registering dependency: {6c56ddcb-b066-400a-989a-5838b25e158d} on package provider: {B5ABCD52-9DF5-44F6-AA54-82697C630B08}, package: rhiexec.msi
[2A24:2A20][2022-12-30T10:52:51]i326: Removed dependency: {6c56ddcb-b066-400a-989a-5838b25e158d} on package provider: {FF88E17F-40A2-4AA6-96A3-3E042DACA144}, package de_lang_pack
[2A24:2A20][2022-12-30T10:52:51]i329: Removed package dependency provider: {FF88E17F-40A2-4AA6-96A3-3E042DACA144}, package: de_lang_pack
[2A24:2A20][2022-12-30T10:52:51]i301: Applying execute package: de_lang_pack, action: Uninstall, path: (null), arguments: ’ ARPSYSTEMCOMPONENT=“1” MSIFASTINSTALL=“7”’
[2A24:2A20][2022-12-30T10:52:51]e000: Error 0x80070643: Failed to uninstall MSI package.
[2A24:2A20][2022-12-30T10:52:51]e000: Error 0x80070643: Failed to execute MSI package.
[1E50:0F54][2022-12-30T10:52:51]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[1E50:0F54][2022-12-30T10:52:51]i319: Applied execute package: de_lang_pack, result: 0x80070643, restart: None
[1E50:0F54][2022-12-30T10:52:51]e000: Error 0x80070643: Failed to execute MSI package.
[2A24:2A20][2022-12-30T10:52:51]i318: Skipped rollback of package: de_lang_pack, action: Install, already: Present
[1E50:0F54][2022-12-30T10:52:51]i319: Applied rollback package: de_lang_pack, result: 0x0, restart: None
[2A24:2A20][2022-12-30T10:52:51]i323: Registering package dependency provider: {FF88E17F-40A2-4AA6-96A3-3E042DACA144}, version: 7.23.22282.13001, package: de_lang_pack
[2A24:2A20][2022-12-30T10:52:51]i325: Registering dependency: {6c56ddcb-b066-400a-989a-5838b25e158d} on package provider: {FF88E17F-40A2-4AA6-96A3-3E042DACA144}, package: de_lang_pack
[2A24:2A20][2022-12-30T10:52:51]i326: Removed dependency: {6c56ddcb-b066-400a-989a-5838b25e158d} on package provider: {B5ABCD52-9DF5-44F6-AA54-82697C630B08}, package rhiexec.msi
[2A24:2A20][2022-12-30T10:52:51]i301: Applying rollback package: rhiexec.msi, action: Uninstall, path: (null), arguments: ’ ARPSYSTEMCOMPONENT=“1” MSIFASTINSTALL=“7”’
[1E50:0F54][2022-12-30T10:52:52]i319: Applied rollback package: rhiexec.msi, result: 0x0, restart: None
[2A24:2A20][2022-12-30T10:52:52]i329: Removed package dependency provider: {B5ABCD52-9DF5-44F6-AA54-82697C630B08}, package: rhiexec.msi
[2A24:2A20][2022-12-30T10:52:52]i326: Removed dependency: {6c56ddcb-b066-400a-989a-5838b25e158d} on package provider: {3773628C-861B-410F-8392-3D477B0CD6EC}, package rhino.msi
[2A24:2A20][2022-12-30T10:52:52]i301: Applying rollback package: rhino.msi, action: Uninstall, path: (null), arguments: ’ ARPSYSTEMCOMPONENT=“1” MSIFASTINSTALL=“7” CUSTOMER_NAME=“” COMPANY_NAME=“” LICENSE_KEY=“" LICENSE_METHOD=“” LICENSE_VALIDATION_CODE="” ZOO_SERVER=“” DEFER_NET48_REBOOT=“1” INSTALLDIR=“C:\Program Files\Rhino 7” ENABLE_AUTOMATIC_UPDATES=“1” DISABLE_INTERNET_ACCESS=“0” SEND_STATISTICS=“1”’
[1E50:0F54][2022-12-30T10:53:18]i319: Applied rollback package: rhino.msi, result: 0x0, restart: None
[2A24:2A20][2022-12-30T10:53:18]i329: Removed package dependency provider: {3773628C-861B-410F-8392-3D477B0CD6EC}, package: rhino.msi
[2A24:2A20][2022-12-30T10:53:18]i351: Removing cached package: NetFx48Redist, from path: C:\ProgramData\Package Cache\584FFD3BBB7F73CD149E4486F6465C838D847450\
[2A24:2A20][2022-12-30T10:53:18]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{6c56ddcb-b066-400a-989a-5838b25e158d}, resume: ARP, restart: None, disable resume: No
[2A24:2A20][2022-12-30T10:53:18]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{6c56ddcb-b066-400a-989a-5838b25e158d}, resume: ARP, restart initiated: No, disable resume: No
[1E50:0F54][2022-12-30T10:53:19]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No
C:\Users\rachel\AppData\Local\Temp\Rhino_7_20221230105134_003_de_lang_pack.log
=== Verbose logging started: 30.12.22 10:52:51 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\ProgramData\Package Cache{6c56ddcb-b066-400a-989a-5838b25e158d}\Bootstrapper.exe ===
MSI (c) (24:B8) [10:52:51:554]: Resetting cached policy values
MSI (c) (24:B8) [10:52:51:554]: Machine policy value ‘Debug’ is 0
MSI (c) (24:B8) [10:52:51:554]: ******* RunEngine:
******* Product: {FF88E17F-40A2-4AA6-96A3-3E042DACA144}
******* Action:
******* CommandLine: **********
MSI (c) (24:B8) [10:52:51:554]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (24:B8) [10:52:51:554]: Grabbed execution mutex.
MSI (c) (24:B8) [10:52:51:554]: Cloaking enabled.
MSI (c) (24:B8) [10:52:51:554]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (24:B8) [10:52:51:554]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (8C:48) [10:52:51:554]: Running installation inside multi-package transaction {FF88E17F-40A2-4AA6-96A3-3E042DACA144}
MSI (s) (8C:48) [10:52:51:554]: Grabbed execution mutex.
MSI (s) (8C:E4) [10:52:51:554]: Resetting cached policy values
MSI (s) (8C:E4) [10:52:51:554]: Machine policy value ‘Debug’ is 0
MSI (s) (8C:E4) [10:52:51:554]: ******* RunEngine:
******* Product: {FF88E17F-40A2-4AA6-96A3-3E042DACA144}
******* Action:
******* CommandLine: **********
MSI (s) (8C:E4) [10:52:51:554]: Machine policy value ‘DisableUserInstalls’ is 0
MSI (s) (8C:E4) [10:52:51:569]: Note: 1: 2203 2: C:\WINDOWS\Installer\inprogressinstallinfo.ipi 3: -2147287038
MSI (s) (8C:E4) [10:52:51:569]: Note: 1: 2205 2: 3: Property
MSI (s) (8C:E4) [10:52:51:569]: MSCOREE not loaded loading copy from system32
MSI (s) (8C:E4) [10:52:51:569]: End dialog not enabled
MSI (s) (8C:E4) [10:52:51:569]: Original package ==> C:\WINDOWS\Installer\dbe0f4.msi
MSI (s) (8C:E4) [10:52:51:569]: Package we’re running from ==> C:\WINDOWS\Installer\dbe0f4.msi
MSI (s) (8C:E4) [10:52:51:569]: Note: 1: 2205 2: 3: Property
MSI (s) (8C:E4) [10:52:51:569]: APPCOMPAT: Uninstall Flags override found.
MSI (s) (8C:E4) [10:52:51:569]: APPCOMPAT: Uninstall VersionNT override found.
MSI (s) (8C:E4) [10:52:51:569]: APPCOMPAT: Uninstall ServicePackLevel override found.
MSI (s) (8C:E4) [10:52:51:585]: APPCOMPAT: looking for appcompat database entry with ProductCode ‘{FF88E17F-40A2-4AA6-96A3-3E042DACA144}’.
MSI (s) (8C:E4) [10:52:51:585]: APPCOMPAT: no matching ProductCode found in database.
MSI (s) (8C:E4) [10:52:51:601]: Note: 1: 2205 2: 3: File
MSI (s) (8C:E4) [10:52:51:601]: Note: 1: 2205 2: 3: MsiFileHash
MSI (s) (8C:E4) [10:52:51:601]: Note: 1: 2205 2: 3: Component
MSI (s) (8C:E4) [10:52:51:601]: Machine policy value ‘DisablePatch’ is 0
MSI (s) (8C:E4) [10:52:51:601]: Machine policy value ‘AllowLockdownPatch’ is 0
MSI (s) (8C:E4) [10:52:51:601]: Machine policy value ‘DisableLUAPatching’ is 0
MSI (s) (8C:E4) [10:52:51:601]: Machine policy value ‘DisableFlyWeightPatching’ is 0
MSI (s) (8C:E4) [10:52:51:601]: Note: 1: 2205 2: 3: Feature
MSI (s) (8C:E4) [10:52:51:601]: Note: 1: 2725
MSI (s) (8C:E4) [10:52:51:609]: Note: 1: 1708
MSI (s) (8C:E4) [10:52:51:609]: Produkt: – Installation fehlgeschlagen.
MSI (s) (8C:E4) [10:52:51:609]: Das Produkt wurde durch Windows Installer installiert. Produktname: . Produktversion: . Produktsprache: . Hersteller: . Erfolg- bzw. Fehlerstatus der Installation: 1603.
MSI (s) (8C:E4) [10:52:51:609]: MainEngineThread is returning 1603
Schwerwiegender Fehler bei der Installation.
C:\WINDOWS\Installer\dbe0f4.msi
MSI (s) (8C:48) [10:52:51:609]: User policy value ‘DisableRollback’ is 0
MSI (s) (8C:48) [10:52:51:609]: Machine policy value ‘DisableRollback’ is 0
MSI (s) (8C:48) [10:52:51:609]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (8C:48) [10:52:51:609]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (8C:48) [10:52:51:609]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (8C:48) [10:52:51:609]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (24:B8) [10:52:51:616]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (24:B8) [10:52:51:616]: MainEngineThread is returning 1603
=== Verbose logging stopped: 30.12.22 10:52:51 ===
Hello Rachel,
unfortunately there is nothing we can advise right away to solve this, based on the log file. Did you try downloading and installing the latest service release (7.25)?
Yes that was when it happened …
are you sure it was the 7.25 installer? To me it looked like the 7.23 installer based on these lines:
Error code: 0 ()
Installer version: 7.23.22282.13001
Windows v10.0 (Build 19045: Service Pack 0)
Can you try download the latest SR from rhino3d.com again and see if that gives the same error?