Crashing when using the inputting a circle radius

Stephen_G_Hyde · August 10, 2023, 4:15pm

Hello,

I am new to CAD and learning all about this. I am having a problem with Rhino 7 SR32 locking up every time I use the circle tool and input a radius. As soon as I hit enter after typing in a radius number the computer freezes and I have to hard reboot. This is repeatable. I have used the program on two other computers that I have and this does not happen using the same project file, so I am sure is is some setting with my laptop.

|Edition|Windows 11 Home|

Can anyone help me figure this out?

Thanks,

Steve

John_Brock · August 10, 2023, 4:31pm

Please run the Rhino “SystemInfo” command (you can type the command name), and post the results.
This will give us a good idea of the computer resources Rhino sees on your system.

Hopefully something obvious will stick out and suggest a fix.

Thanks

Stephen_G_Hyde · August 10, 2023, 4:32pm

Rhino 7 SR32 2023-8-3 (Rhino 7, 7.32.23215.19001, Git hash:master @ 3bff60d7cd05ce72daf4630146277332f6c8b23a)
License type: Evaluation, build 2023-08-03
License details: Cloud Zoo
Expires on: 2023-10-16

Windows 11 (10.0.22621 SR0.0) or greater (Physical RAM: 16Gb)

Computer platform: LAPTOP - Plugged in [99% battery remaining]

Standard graphics configuration.
Primary display and OpenGL: Intel(R) Iris(R) Xe Graphics (Intel) Memory: 1GB, Driver date: 9-30-2021 (M-D-Y). OpenGL Ver: 4.6.0 - Build 30.0.100.9929
> Integrated graphics device with 4 adapter port(s)
- Windows Main Display is laptop’s integrated screen or built-in port

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: Intel
Render version: 4.6
Shading Language: 4.60 - Build 30.0.100.9929
Driver Date: 9-30-2021
Driver Version: 30.0.100.9929
Maximum Texture size: 16384 x 16384
Z-Buffer depth: 24 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 1 GB

Rhino plugins that do not ship with Rhino

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.32.23215.19001
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 7.32.23215.19001
C:\Program Files\Rhino 7\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 7.32.23215.19001
C:\Program Files\Rhino 7\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 7\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 7\Plug-ins\RhinoCycles.rhp “RhinoCycles” 7.32.23215.19001
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.32.23215.19001
C:\Program Files\Rhino 7\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 7\Plug-ins\Displacement.rhp “Displacement”

John_Brock · August 10, 2023, 4:39pm

Unfortunately, your computer does not meet Rhino’s minimum System Requirements; primarily because of the inadequate Intel Iris display adapter.
Compounding the problem is it’s driver is quite old.

I would start by updating the Intel display adapter drivers:
https://www.intel.com/content/www/us/en/download-center/home.html?lang=eng

That should get Rhino at least limping along.
If not, in Rhino Options > View > OpenGL, move the OpenGL slider one click to the left.

If you’re serious about running Rhino, you will need a better computer.

Stephen_G_Hyde · August 10, 2023, 4:45pm

Thank you. I will try those suggestions.