Can't try Xirus


(Marc Gibeault) #1

I contacted Mirrakoi support several days ago but haven’t got any answer yet.
I managed to download the software from my home computer (because at work we use a proxy server and Mirrakoi’s web page does not support that), install it, but I’m not able to authorize it.
When I enter my serial number, the software is not able to connect and verify, probably because of the same proxy problem.
We are not the only enterprise having such a network configuration, if you want to have some success I recommend you don’t put so many hurdles in our way.


Dear Marc Gibeault,

We apologise for the late reply. We have received your e-mail and registered the issue.

Currently, we are using port 3003 for the downloads and during the installation process (it is a one-time check), thus the corresponding inbound and outbound communication should be authorised. We are looking for an alternative solution to facilitate the distribution of the product.

The Xirus WIP, the distribution mechanism, our website and our user-support infrastructure are still in test-mode. We are asking for your patience regarding the reported issue, we are trying to provide a solution as soon as possible.

Kind regards,
Zsuzsanna Püspöki

(Marc Gibeault) #3

Hi Zsuzanna, thanks for your quick answer,

Here we only have ports 80 and 443 available. There’s no way that I can have IT to change that in the short them (I tried)…


Dear Marc,

We believe that the latest version of the Xirus WIP solves your issue related to the ports. Please (re)download the software from and follow the instructions. Both the download and the installation process should work fine using standard ports.

If you have further questions or problems, don’t hesitate to contact us at


(Marc Gibeault) #5

Hi Zsuzsanna,
I was able to download the current WIP and install it but I still can’t use it; it says “You need an active internet connection to register the Xirus WIP”


Hi Marc,
Could you please send me an e-mail with the log file (in the Xirus folder there is a log.txt) or with the exact error code (from the log) which provides information on what kind of internet connection problem you had? You can use the address I will try to get back to you as soon as possible.

(Marc Gibeault) #7

E-mail sent!